33 total reviews
I am so disappointed with the customer service with this company. My mom bought a dress that was too big so she ordered the size down online. By the time the new dress arrived and she went to return the dress the company said that she couldn't return the dress because it was a few days past their 30 day return timeline. My mom explained that she got a size smaller as an exchange but they still refused to return the dress. They wouldn't even offer store credit. Now she is stuck with two of the same dresses, one that doesn't even fit. They were extremely unreasonable. The manager said they would call back but we had to call multiple times before we got a return call (11 days later). This company obviously doesn't care about their customers and I will be letting all my friends know not to support this business and their terrible customer service.
BHLDN sounds like it would be overpriced, since it is part of Anthropology, but it's actually more reasonable than most places! The quality of their dresses are the best AND their customer service is just as great. They were so accommodating with me and helped me navigate sizes and returns. I'm so glad I bought my wedding dress here!
I purchased by wedding dress and bridesmaids dresses from BHLDN, and I'm SO glad I did! Not only were they all very affordable, they went so well together and were in keeping with the style and feel of my wedding.
Everyone at the BHLDN store is so professional and helpful. They really make you feel comfortable and special with champagne during your fittings. Overall, it was such a positive experience and I'd recommend them to anyone!
My experience at BHLDN was nothing short of wonderful. They were so gracious and helpful while I was there trying on my dress. They helped accessorize, suggest things, let us take pictures of everything and made the whole experience fun and memorable. I even received a sweet note in the mail from my sales associate after I received my dress [which came in the mail 2 DAYS after I ordered it!!]. Overall amazing place, beautiful dresses and wonderful experience.
I bought my dress online from BHLDN, and was impressed with the quality of the fabric and trimming. I had to call them over the phone a couple of times to ask for different sizes, and the customer service attendants were very polite, professional, knowledgeable, and able to not only clarify my questions but also suggest better solutions. Great product and service, both worth the value.
Ordered some gorgeous drop earrings, and they were perfect to complete my simple and elegant attire.
Got my wedding dress for the sale section of BHLDN. I bought the dress but never got a confirmation email. When I called they said there was a glitch in the system and my dress was sold to someone else. I wrote a letter to the company in complaint and the dress showed up on my doorstep the next day. Everyone complimented it and the quality was amazing.
I received nonstop compliments on my BHLDN dress on my wedding day. Their shop is amazing, and I got a great price on my dress. The dress was not the highest quality, but I was ok with that (although my tailor wasn't thrilled). It was definitely worth the trip from Milwaukee.
Absolutely gorgeous and so comfortable!
I felt so wonderful during the whole shopping experience! Such a wonderful place
i loved my experience with BHLDN, from trying on in the suite to picking up and picking out bridesmaid dresses. everything there is beautiful!
I ordered all of my accsessories and special somethings for our wedding day from BHLDN. I honestly could not get enough of the store. Even though I lived in Dallas, I got to visit the Chicago store. It was absolutely amazing to get to feel, see and smell all the items that I had been gushing over on line. I loved every second of being in that store and would have bought it all had my budget allowed for it.
First of all, the dresses are beautiful. Very whimsy, vintage, classic and just stunning. I went in not having an appointment which is not recommended. Have an appointment to save yourself stress. We told an associate by the name of Clara that I really wanted to try on just one of the gowns. She knew I didn't have an appointment but knew I really wanted to try the dress. I had a rough start at other bridal salons, so I think she could see this in my eyes. She led us back to the fitting room and let me try the dress on without an appointment. That was it!! I received numerous compliments and the gown was timeless and elegant. Their jewelry, headbands, place cards, decoration are all so charming. I would recommend this store to anyone and everyone that is getting married.
I loved my wedding dress down to the hanger it arrived on to the bag it came in. It was the perfect shape and style - allowed my seamstress to completely transform the dress into MY perfect dress while retaining its original luster. Excellent quality dress...even my seamstress was impressed. BHLDN even worked with my questions online and facilitated an exchange. They were fantastic.
My wedding dress was a beautiful, silk, column dress that I ordered from the BHLDN website. It came beautifully package and the material was luxurious. I tried it on and it fit perfectly, though I did have to have it shortened. Even if I had had to return it, their return policy seemed great, with paid shipping and no questions asked.
I got my wedding dress at Bhldn, and it was one-of-a-kind and beautiful! They made the try on process very fun and gave us champagne during the process. Everyone in the store is very friendly and helpful . I loved my Panes of Lace dress and felt that it was totally “me,” which is exactly what I wanted for my wedding dress. I received so many compliments and was very comfortable for the entire day! Thank you Bhldn for such a wonderful experience!
I ended up with two pairs of earrings from BHLDN. One pair I ordered-fresh water pearls hand beaded on lace! They were beautiful, light and delicate--a perfect match to my gown.
The second pair, my husband bought as a gift for me. He said they were an heirloom for me to cherish and pass on! I cried...obviously. They happened to match my dress, as well. So I swapped mine for his to wear during the wedding ceremony. Then, I changed into mine for the reception.
Both pairs are timeless and stunning!
I bought my dress online and it came true to size, exactly as pictured. The dress itself was perfect and needed no alterations. Even as a sale dress they offered a great return policy and the sale prices are unbelievable. Besides wedding dresses, they also have a wide selection of accessories, decorations, and other dresses. I will definitely be shopping here again and recommend it to anyone who wants a more unique look on their wedding day.
Gorgeous dresses, great prices, and wonderful service!
I recieved so many compliments on my BHLDN dress. It was whimsical, elegant, and perfectly "me".
Report Abuse Policy
If you have any documentation proving it false, please send it to [email protected]. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Thank you for reporting your review.
Our policy is to only take down reviews that contain spam, explicit content or are proven to be factually false; we cannot dispute a bride’s opinion. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.