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Crossroads Conference Center

6569 Clay Ave SW Grand Rapids, MI map | (616) 656-7777 (616) 893-3236
| crossroadsbanquet.com/Weddings.php
Crossroads Conference Center 4 of 5 1 2

2 total reviews

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Shrty09
Wedding: 6/11/2011
Better than we expected... posted 6/23/2011 (modified 7/21/2011)

Because we had gone through four different event cooridnators we had little expectations. Each coordinator would not honor the previous contract and we had to start over and over. We did end up having a good time, the guest had a blast and never saw the behind the scenes. The groom and Mother of the Bride were in the kitchen multiple times getting silverware and plates. The cooridnator was never near when needed and left wihtout saying good bye to anyone. However, the food was great and the bartender was great with the guest.

Vendor Comments

We are pleased to hear that your reception was, in the guests' eyes, a success, and pleased that you were happy with how it all turned out as well. :) There is no explanation for why someone was not available when needed, but please know that your ...

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The Knot Member 2007
Wedding: 9/6/2008
Review for Crossroads Banquet and Conference Center posted 12/8/2008 (modified 3/1/2011)

The building was very nice.;The staff was extremely unreliable. We went through 5 staff members before our wedding. We had to completely start over with each person because they didn't know what was going on. They also tried to over-charge for alcohol (saying more kegs were opened than really were). Overall it was completly unprofessional and we were actually going to switch locations 5 months before the wedding. We were promised it would get better but it never did. I would never recommed this location to ANYBODY!!! DONT USE THEM!!!!!

Vendor Comments

My name is Mary and I've been working at Crossroads for a while now and will be here now to make things better for this to NEVER happen again. I focus on customer service and make sure the bride & groom are especially pleased with what is offered and...


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