54 total reviews
Bought a Pronovias Dress and Bolero for my December wedding. The staff was superb, they really know the wedding dress industry. Also, after looking at several shops, they were the only one who had on-staff alterations. I really thought it was important to have the same store do the altering. They did everything they promised on time and at my convinience. I had a great experiance and absolutely loved my dress.
This is a wonderful bridal shop! Very helpful with a huge selection of dresses to try on.
Staff was great and very helpful. Alterations were perfect.
i ordered my dress in december 2012 for an october 2013 wedding. they said it would be here in june 2013. needless to say june, july, and august came and went with out the dress and every time i called it was "oh next month your dress will be here" in september when the dress still wasn't here i was finally dealing with Jen, the manager, who really handled the situation well. she ended up having my alterations free and the dress showed up miraculously five days later. the seamstress was a total witch. she was not pleased with my free alterations and did a terrible job! my dress was to tight in the waist and to spacious int he bust with a shoulder strap that rubbed my skin raw! the seamstress even went behind Jen's back to get me to pay for her lousy alterations. luckily for the wedding i only cared about having fun with my groom because if i could do it over again i would have gotten my dress somewhere else!
My experience at HOF was pretty poor from start to finish.
When I went to try on dresses, I told them what I wanted and they brought me dresses that were nowhere close to what I asked for. I eventually ordered a dress through them that I had tried on at a different salon - the reason I ordered through HOF was because they didn't charge me for tax. Looking back, I would have rather paid for the tax rather than go through all the stress that came next.
They told me my dress would arrive 8 weeks before the wedding, and it did not arrive until barely 2 weeks before my wedding. During this time, I kept calling and they couldn't answer my questions.
Once I came for rushed fittings, the ladies ignored me at the counter, taking phone calls or helping other customers. The seamstress forgot about one aspect of the dress I wanted altered and had to rush that, too.
HOF did give me a free veil and discounts for all my trouble, but it was definitely not worth it. If I could do this all over again, I would go somewhere else in a heartbeat.
Took over a year to get my dress but i loved loveed loved it it is georgious!!!!
The shop ladies here made me feel like I was a walking checkbook, and like my business was a guarantee. When I arrived for my appointment, no one asked if they could help me until I got someone's attention after a 10 minutes wait. When I was trying on dresses, I was moved between dressing rooms multiple times in some sort of power play between the women selling the dresses. I honestly wish I hadn't wasted my time by coming here.
Also, I have heard from a reliable source that if you express interest in a dress, they will hold the sample in this store until after your wedding date, just so it won't have a chance of being available at their outlet shop until after you won't need a dress anymore.
Don't get me wrong, my dress was absolutely stunning and I am so happy to have found it. I could not have been happier.... IN THE END.
The hours leading up to the event not so much. I ordered my dress in August for a June wedding. Plenty of time one might say? Yes I would have thought so. They told me the dress would be in in six months. Great! Plenty of time for alterations and so forth... WRONG. The dress did not arrive until early May. My wedding was June 15th. When I called to ask THEM about it, they never called to tell me it would be late, they said it was late because of Chinese New Year. I'm sorry WHAT? Chinese new year... really? That is ridiculous.
Anyways, I would never go back there or tell ANY brides to go here. I'm just glad my dress arrived before my wedding. ugh.
I absolutely loved the dress they found for me. The initial appointment to try on the dresses went well, however I could tell that once I hit the hour slot they were less attentive to me as a customer. Also, they selected a dress that was over my budget for me to try on, which was a bit disheartening. The alterations were pricey, and they had trouble getting it right. At one point the dress was taken in too much. When I picked up my gown, they put it in a pink garbage bag as oppossed to a nice vinyl zip up bag. Then they messed up the measurements and size order for my maid of honor and wanted to charge over half the cost of the dress to fix it. Good news is they were able to remedy her dress for a much lower cost.
They have a large amount of dressed to pick from. I had picked my dress be for I was even getting married lol. But I still tried other ones on but still went back to the ONE ;) they offered my three different colors to pick from ivory/ white or diamond white so I picked diamond white 7 months later 3 weeks before my wedding my dress gets here and I go for a fitting and it's the wrong color not good. So I guess they no longer made diamond white and never told me. But still placed the order for my dress:(
Overall I had a fabulous experience at the House of Fashion.
The consultants are very intuitive and new exactly what I was looking for. I found my dress after trying on just two others.
The service is excellent, but there can be a little bit of a culture difference. Some of the consultants and semstresses can be a little abrupt. HOwever, they did a fabulous job making my dress exactly what I had wanted!
This salon was pretty easy to work with. They have a large selection of dresses. They are a little lacking in the service department. For the most part you pick out what you want to try and they bring it to you. They offered no input or options. I allowed 7 months when ordering my dress and it barely came within a week of my wedding. I was told when I ordered to expect it 2 months before my wedding date. The alterations department was amazing when it finally got there and rushed everything for me for no extra fee.
From the time you walk in the door to the time you pick up your dress the service is outstanding. the only reason why I only gave 3 stars for service & value is because when they measured me they ordered my dress size way to big, to my surprise on my second fitting they wanted to charge me $600.00 for alterations "outrageous" I was able to talk them into charging only $530.00 still outrageous it is there job to measure you closest to your size they will tell you your wedding dress size is not the same as your normal clothes size, my regular clothes size is 4/5 they ordered my dress in size 12 because I am big busted so be aware and keep alteration price in mind. other then that they made me feel like a princess. They were also very accommodating on days and times to fit your schedule and never made me feel rushed. I would highly recommend them overall. Just pay attention to the size they order for you..
The service varies greatly depending on who you get that day. They made a mistake in my alterations but were quick to fix it when it was pointed out.
I LOVE THIS PLACE!!! They were so friendly and got everything taken care of. I will refer them.
The service at House of Fashion was mediocre, at best. I paid in full for my dress 8 months before my August wedding. They assured me that my dress would be in by late June. I did not receive my dress until 10 days before the wedding. They never apologized for the delay in my dress, and just said "Well, lace dresses take longer to manufacture". That would have been nice to know when I purchased it! After they altered my dress, I found a rip in the fabric that the seamstress caused. When I purchased my dress, I was told that because I was purchasing my bridesmaids' dresses through them, my alterations would be free. When my dress arrived, they claimed that they "would never" offer free alterations, and I had to pay $300 to get my dress altered. They never lowered the price of the alteration after I had pointed out the tear that the seamstress had caused. I wouldn't recommend House of Fashion to any potential brides.
I ordered my wedding dress and bridesmaids dresses from House of Fashion and they were great to work with! I ordered my dress 7 months in advance...and Allure Bridal kept it interesting by getting my dress to me less than 2 weeks before the wedding, but the HOF staff were great about keeping me calm and doing amazing work in a short period of time.
Had problems with alterations - other than that it was a good experience. Found my daughter's dream dress!
I love House of Fashions, not only did I get my wedding dress there for an amazing price, but I was able to get my rehersal dress altered and repaired, and my mother's dress altered! They were amazing!
LOVE LOVE LOVE The dress i got there but didn't appreciate the sales representatives. Seemed like they only cared about a sale... Got wrong size and had to alter...
Report Abuse Policy
If you have any documentation proving it false, please send it to firstname.lastname@example.org. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Thank you for reporting your review.
Our policy is to only take down reviews that contain spam, explicit content or are proven to be factually false; we cannot dispute a bride’s opinion. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Gown Collections Available
This salon carries the following collections featured on TheKnot.com. Please note that this salon may also carry others not listed here.
Proudly Serving Brides for Three Generations
House of Fashion carries many different designers to fit every budget and style. We take pride in giving our brides courteous and friendly service. Our OUTLET location is perfect for that bride who is budget conscious or looking for a "great find"!
- Type: Alterations, Bridesmaids, Flower Girls, Mothers Fashions, Other Attire & Accessories, Shoes, Wedding Gowns