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Inn At Mystic

3 Williams Ave , Rte 1 Mystic, CT | (860) 536-9604 (800) 237-2415
| www.innatmystic.com/
Inn At Mystic 2 of 5 1 7

7 total reviews

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Results 1 - 7 of 7
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jessebean
Wedding: 5/25/2013
verified review
Our wedding. posted 6/22/2013

I have waited to write this up for more reflection time. Our guests still have lovely things to say about the day. Nothing was wrong or bad at the event. ( except that the bar apparently ran out of white wine after we paid EXTRA and were repeatedly assured that none of the limited selections we had would run out!)
In general - there wasn't any huge disappointment. Just the planning path to get to the day had more "battles" than I feel we should have had. We ended up paying top dollar per head, and for that, it would have been nice if the owner was more easily accommodating on the littlest things.
The day of staff was all amazing. This property is beautiful. Even in the rain :( the property is gorgeous in summer.

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Diana596
Wedding: 12/29/2013
verified review

My fiancé and I were looking to have a small intimate ceremony somewhere by the water, we saw an advertisement for the Inn at Mystic and thought it was just beautiful. However, staff and ownership is a nightmare! I attempted to contact the sale department via email on several occasions and only ever received one brief, curt response stating "what date," they never even attempted to answer any of my questions. I finally got frustrated with no response via email and tried to call the Inn, again not only was it difficult to get in touch with someone but when I finally did the person answering the phone was going to transfer me when some woman, who seemed to have grabbed the phone from him, starts shouting into it. I tried to introduce myself and asked who I was speaking to, she refused to tell me her name and rudely snorted out, "what did I want." I tried to explain what I was looking for and I barely got more than a sentence out when she interrupts, starts literally yelling at me, that she is the owner and who do I think I am but they just don't do that sort of thing and never to call back. She then hung up on me. I couldn't believe how rude and denigrating she was, and it’s not like I was asking to hold some creepshow, taboo event... it was a wedding! I agree with the other posts, this sort of behavior is pathologic. STAY AWAY!

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ErinM01313
Wedding: 10/9/2011
verified review
Beautiful reception site posted 10/28/2011

The Inn at Mystic is an amazing venue for a wedding. The food was great and the chef sat down with us and let us completely personalize the menu to what we wanted. The staff were all very helpful and nice. The site is just beautiful

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chelsea0117
Wedding: 6/22/2013
verified review
Horrible Management! posted 10/13/2011

This wedding venue had quoted us a different rate when we spoke with their coordinator during a consultation. When I received an email regarding the rates, the woman assisting us gave a higher rate than she quoted verbally. When I spoke on the phone with the woman assisting us she immediately became very defense and upset. I then asked to speak with the owner who advised us to have our wedding elsewhere. Needless to say we will not be working with this vendor and would not recommend them to anyone we know. Be advised! I would have given them a zero if I could have!

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katrina_ls
Wedding: 7/17/2008
Horrible experience! posted 7/18/2011

I agree with the other review here that the owner is insane. She also threatened to call the police on us (totally ridiculous reason) did not have a room for the groom the night before (which was reserved) , would not accept the chairs we had ordered the day before (which had been agreed upon) demanded full payment during the rehearsal dinner (the groom had been told the balance would be paid after the wedding- but then had to leave the dinner to drive over and pay), the owner called my daughter a brat, said she didn't care if we even had chairs, said "good luck having your wedding"then hung up on her...in front of the groom she said "I am so sick of you people" You do not know me of course but all you have to do is read some of the negative reviews on tripadvisor to see that she is rude insulting and not taking care of the inn (the rooms are outdated and not clean) If you question her or complain you are met with contempt and disdain DO NOT HAVE YOUR WEDDING HERE!

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meghanawoods
Wedding: 6/27/2010
verified review

WHere to start? We stayed (for our wedding night) in the mansion. It was gorgeous and we had it all to ourselves! BUT- when we checked out in the morning, the owner told me she had called the police on us that night (fyi, police never showed up) because we had a three people (who were staying in other parts of the inn, so they were guests of her) at the mansion. Without dragging out the story, we were extremely respectful of the mansion and were not doing anythign wrong (it was our WEDDING NIGHT! we were relaxing after the long day!). The owner was rude and inconsiderate and just plain insane! I would not recommend this place to anyone and would advise you to stay clear! If it hadn't been so comical and just plain ridiculous, she would have ruined my first full day as a married woman!

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rockyraccoon
Wedding: 9/25/2010
verified review
bed bugs posted 10/13/2010

we stayed here to preview the place. left at 3 in the morning because there were bed bugs crawling on us! Called the front desk they offered to bring us new sheets!! Took pictures. the innkeeper accused us of lying until I showed her the pictures.

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Results 1 - 7 of 7
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