23 total reviews
Janice from Jay's was great to work with! She is very experienced and handled all the details. The food and cake was fantastic! We are still getting compliments on the food!
Thank you so much for the review! I'm elated that you and your guests enjoyed our food and service.
All the best,
COO, Jay's Catering
Think twice... Planning a wedding? Think wisely about your caterer!
Our wedding is at the Casino and we are limited to a few Caterers, however they really really really push Jays if you know what I mean.
We decided to go with Jays, an "all inclusive caterer." This would be lovely and make things smooth, rentals, cake and food all in one place.
We have been transferred through 3 coordinators until were given Lauren who we absolutely loved. She was on top if it, organized and a great liaison for Jays and us. However, we shouldn't get too comfortable because she didn't last long... Onto coordinator number 4, who it would be more kind for me not to name. #4 wanted to rewrite our contract, change pricing and terms.... Let the "fun" at Jays begin.
1. Contract--- changing the price on items in our contract after it had been signed and deposit had been made.
2. Cake tasting for our "included cake," buyer be ware this includes eggs and flower. If you want anything resembling a wedding cake please plan on an up charge of at least $900. Their cakes are not enjoyable or pretty. We went elsewhere and are so grateful. Bonus, they will give you a credit for your "included cake" if you choose todo this, $1.50p/ p. If you have priced cakes, you know this hilarious. This does not include the way were treated at our tasting. "Your taste is too expensive for us". "No we can't do fondant" "all the cakes in our pictures are fake" "that's not edible"
3. Customer service - is not Jays specialty. Every conversation, every request was a challenge. We were faced with "no" for almost everything we needed in regard to catering and our wedding. It was not pleasant planning with Jays.
My fiancé called Jays the day before our wedding to make sure that they would not take out previous episodes on our wedding day. To make sure we would have a great day. I will say, they were more then gracious and agreeable to this.
They were very kind on our wedding day and the food turned out better then I expected.
I am so glad that you were able to have a constructive conversation with Linda about the process of your wedding planning. Honest, straightforward reviews like yours do a lot to help us further improve and refine our business. You clea...
Jay's was the best bang for my buck! Everyone loved the food, the dessert station was a hit and the bar is the best deal around! We worked with Lauren and she was amazing. Really knows her stuff, made great recommendations, accommodated our needs and wants perfectly and was great in response time. Everything went smoothly and Lauren did an amazing job of coordinating the whole wedding flow and we couldn't be happier with how it went. Great value for the service they provide.
Thank you for taking the time to write a review! We were delighted to make your special day all the more special!
Jay's worked with me from the moment I picked my venue(Bella Collina). After the wedding my guests haven't stopped talking about the food and cake! Everything was delicious and run professionally.
Thanks for your review! I am so happy that you enjoyed our cuisine and service.
The planning process was a little choppy, and it seemed like the quote kept going up, even until the last minute when nothing changed on our end. The end result was delicious food and great service, but there were still some minor things that did not happen that were supposed to. Their facility and the quality of their product is excellent, but the process needs some work. I feel like if we had shopped around a little more we could have had the same service for a lot less.
I sincerely appreciate you taking the time to review us. I'm pleased that you enjoyed the end result of our planning, but would like to apologize that you felt our quality of service was lacking. I would very much like to speak with y...
Jay's Catering was absolutely amazing! Patti was extremely helpful and although I know how busy she is, she made me feel like her only bride. She listened to my concerns and requests and fulfilled each one of them. She was more than just the caterer. She even served as a day-of coordinator where mine was lacking with set up and other small requests. She made sure the bridal party were served appetizers during cocktail hour while we were taking pictures, and even sent my husband and I with our leftovers and little goodie bag.
The food was absolutely exceptional. We received so many compliments from our guests (even from the pickiest of eaters). They blew everyone away. They surpassed all expectations and it you get SO much more bang for your buck. Definitely affordable for the quality, value and attention to detail you will be receiving.
I can't wait to have another big party to use them again!
Thank you very much for your review! We were thrilled to be a part of your event.
When I booked my wedding venue, I was required to use Jay's Catering as my caterer. I could not have been more pleased.
Jay's offer tasty and quality prepared dishes for a reasonable price. Also, I had the wonderful opportuinity of being assigned to a wonderful event coordinator. Toni Wiley was a pleasure to work with.
I want to thank you for your review! We are thrilled to have made your event special and exciting.
Wende at Jay's was amazing! She really helped make our wedding day perfect and was extremely helpful throughout the entire planning process. The staff at the wedding was so friendly and professional as well. Many of our guests mentioned how great the food was and how nice and friendly the waiters/waitresses and bartenders were. Truly an exceptional company with exceptional employees!
Jay's catering was not only affordable, they provide quality food and cake. Many guests at the wedding commented on how surprisingly good was the food. Their servers were very responsive and professional. The only thing is that when we had to hire extra staff for wine service during dinner hour and reception table setup during cocktail hour, Jay's required that each staff needs to be hired for a minimum of 6 hours, even though we only needed them for 2 hours. It was hard to have this
We met the folks at Jay's Catering through our venue, the Ebell Club of Long Beach (exclusive catering vendor there, and that really works!!). We got to know them through our September tasing event, which was great fun and gave us lots to work with as we planned our January 2012 wedding. Teresa Karcher worked closely with us to plan a very special (buffet style, premium bar, cocktail reception preceding dinner) function. It was clever, creative, and yummy ... and met the needs of our very diverse group of friends and family. On our big day, the Jay's and Ebell team delivered an absolutely flawless evening. They worked brilliantly together -- cared for every detail -- and even packed up the wonderful leftovers for us to take home! I can't say enough about their great teamwork, their care for our guests, and the spirit of FUN they brought to our party (especially the bartenders!). Thank you for a wonderful evening!!
I love Jay's catering! Patti R. was our contact and she was very helpful, responsive, and helped make our menu perfect! All our guests complimented my husband and me on the food. I'd use Jay's again in a heart beat!
Jay's is a pretty big catering company, but they make you feel like you are their only client! They give you such personalized attention and they add such amazing touches! We loved our tasting. Teresa, our point person at Jay's, coordinated with our florist to have a mock up of our wedding centerpieces at our tasting (which was so romantic!!) the food was delicious!! I mean delicious, all of it from our sangria to our milk and chocolate chip cookie shots to the filet mignon carving station to the coconut shrimp appetizers......mmmm, it was all so good!! Our guest all agreed also (going back for seconds and thirds!) oh at the end of the night the event captain presents me with a box, we opened it when we arrived in our hotel room. Inside the box was a thank you card, two gourmet sandwiches, chips, two beautifully decorated heart shaped cookies, and a little bottle of champagne!! It was so sweet! I love jays! They definitely go above and beyond!
I had an all desserts reception and their desserts are awesome. I also had my cake, linens, and drinks from here. They were all so tasty besides the linens of course. The staff was great to work with.
They get it. They have this down to a science & know how to treat the bride & groom to allow them to enjoy the day, and even make time to eat the food!
Jays Catering did an outstanding job for my reception. Not only was the food exactly what I remembered from the tasting but they set up my reception exactly as I wanted. I am kind of a control freak and also am study event management to become a future wedding planner so I know what I want down to every last detail and the staff from Jays definitely delivered!! Our wedding cake was the most beautiful cake I have ever seen and tasted amazing too! Not many brides can say their wedding was flawless, but I can. And a huge part of that is due to Jay's Catering!
I'll start with the good. The food was incredible!! I never thought that guests would compliment the food but almost every person we spoke to after the wedding raved about the food. It was SOOOO good!
The servers did a great job. They were very professional. They all looked clean and presentable and they all were in a good mood.
Jay's offers some fun options for your wedding. We had milk a cookie shots and a gourmet coffee bar. Their cake baker is unbelievably talented. So far, I highly recommend them.
Now for the bad. The woman assigned to our wedding was a little... tough. She did a good job helping us out but my husband and I always thought we sensed a bit of an attitude when talking to her. And she never let me finish a sentence- very frusterating. I finally gave up and asked my husband to take over this department. And I believe he eventually started emailing instead of calling her to make sure that he had the opportunity to say/ask what he needed to. At the end of the wedding one of the servers gave me a "honeymoon box." (Boxed up food for us to eat at the hotel. There was also a card from our contact at Jay's. It was to Mary and Dale. (My name is Mary Dale and my husband's name is Tom!!) We were so disappointed when we saw this! Jay's is not a cheap company and to get something like that after evertything was pretty offensive. My Dad contacted her about this while we were on our honeymoon and her response was, "my assistant wrote that for me. (Place the blame on someone else.) And she told me that she thought she may have gotten the name wrong." Hello! Fix it before it gets to the bride and groom!!
To try and make the situation right, they showed up at my work with milk and cookie shots, another honeymoon box and a new card. The card however was pretty much just for me, saying that they hope I enjoy the milk and cookies. My husband still hasn't gotten an apology for his name being wrong (after she spoke with him on the phone and through email many times and met him in person).
The company has been around for a long time and always recieves great reviews. I'm sure this is not business as usual and I understand that everyone makes mistakes, but we are very disappointed with this situation.
Food was unbelievably good and that service staff were perfect and helpful and paid attention to every detail
There is much I can say about Jay’s. One word does seem to sum it up PERFECT. We had to use Jay’s since that is who Bella Collina contracts through and I am very glad they do. From the perfect coordinator Nicolle to the great food, everything was AWSOME! I got many compliments on our food and wedding cake. I had people tell me that it was some of the best wedding food they had. They also had wonderful extras such as the coffee station…BIG HIT! They host you for a food tasting with other couples getting married so you can try everything and then decide what you want. They were so easy to work with and never made you feel like you were bothering them. The wedding night they even send you home with a little to go box with sandwiches, champagne, cookies, since anyone who has gotten married knows you do not get to eat much. I could go on for hours about all the good things they offer. If you are trying to decide on a cater they are defiantly worth looking into. Also, prices were absolutely terrific.
Jay's had great consultants as well as wonderful food that the guest could not stop talking about. We had many people say it was the best food that they have had at a wedding. The price is good and they have everything you need for rentals. The workers were really helpful and professional and made our experience with them wonderful!
I worked with Anna - who is phenominal. I'm in fundraising and I was still impressed by her customer service and incredible detail recall. She helped me even in those last minutes. The staff on-site for my reception were also fantastic. The food - people still talk about how amazing our food was.
Report Abuse Policy
If you have any documentation proving it false, please send it to firstname.lastname@example.org. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Thank you for reporting your review.
Our policy is to only take down reviews that contain spam, explicit content or are proven to be factually false; we cannot dispute a bride’s opinion. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
awards and affiliations
- The Knot Best Of Weddings 2013