34 total reviews
I had my appointment with Kay Bridal Shop over a year before my wedding and was not sure of what look I wanted. They were patient and helpful while working with me and eventually told me, "I know exactly what dress you would love!" They brought a dress I hadn't thought of trying on and, of course, they were right. I ran out of the dressing room screaming, "THIS IS IT!" They were kind, attentive and most of all patient and loving while helping me to find the dress of my dreams and I am forever grateful to them for the experience. I bought the dress during a sale and took it home that day. The price was just as exceptional as their service. I would definitely recommend working with them.
Sam was extremely nice and easy to work with. I actually came in one day just to look at a dress without making an appointment, and they were very accommodating and allowed me to try several on. The second one I tried on was it! I also was living out of state from my parents and she would take a lot of photos from my phone to send to my parents, so they could see the dresses. It took months, but I finally ended up ordering my dress from them. It was from the private label collection and I had a few custom alterations done, so I almost ended up having my own custom made dress. I was thrilled when it came in and my parents, husband and all my friends loved it. I felt so beautiful and am still in love with my wedding dress. It is a small shop, but they had a nice selection and were so down to earth and easy to work with. They weren't snooty or pretentious, and I didn't feel pressured at all. It was a wonderful experience!
After being broken down and defeated in a few horrible wedding dress shopping experiences, my mom suggested I check out Kay's.
As soon as I walked in the door, I was greeted by multiple employees with smiles. Then Becky approached me with a smile and their wedding dress book. She asked me to page through it and mark a few of the dresses that caught my eye. She looked at my tags and asked me what my budget was and went to work.
I really liked a few of the dresses, but was a bit bigger than what the sample sizes call for... Becky saw that I was getting a bit frustrated and said she would be right back. She went down to the basement and came up with a dress, that normally would have been out of my price range. However, it was a dress that a previous bride ordered, and then never picked up and I was able to get the dress for half off.
It was THE DRESS and it brought me to tears. Becky did an amazing job and helped me feel great in my dress. Loved my experience there and would refer them to ANYONE!
I went here to try on a dress for my wedding over-seas as a final "Yes this is the dress" before I bought it. They said "You only get to try on wedding dresses once in your life so pick a few." I ended up trying on this gorgeous dress and changing my mind on the dress I wanted!!
I WHOLEHEARTEDLY recommend Kay Bridal Shop! I had a terrible "assembly line"/dime a dozen experience at David's Bridal...at Kay's I received personal attention and was treated wonderfully. The selections are unique, and the dresses are kept so clean...did I mention the amazing customer service?!?
Go to Kay's!!
I knew I didn't want the cookie cutter experience from David's Bridal so I searched for a small family owned bridal shop and came across Kay Bridal Shop. I called and left a message before the store opened hoping to get in soon and was surprised when they called back right away to let me know they could see me within a few hours. I had a great experience and Tina was a joy to work with. I tried on a few gowns and found my dream gown hat I purchased months later. They were so nice & accommodating & returned messages in a timely manner. The dresses were beautiful & offered a wide variety for all price ranges, which are listed on the website.
Was not pleased with this place. If they werent the only place i found with the dress I wanted, I would not have gone there. To start off the room where they have the bridesmaids dresses is like a back bedroom, the dresses are separated between two of these such rooms. The sales associates show you too the rooms and leave you alone for most of the time, and check on you rarely. I had found the perfect dress there, so my girls made it work. After hearing all about the fittings that they went through, I was disappointed. From what my girls said they were rushed through the fitting, and did not even get to try on the correct size. My sister if fact was given an 8 to try on (her measurements put her in a 6), she was told this was the smallest size they had to try on (btw it was not even the same material). When the dresses arrived not a one was the correct size, all the girls dresses were a minimum of 1 size too big. I will say if these dresses werent the perfect style and color I would have gone else where.
Great wedding shop! They were comparable with area prices. I had horrible experiences with David's Bridal for weddings I was in in the past, so wanted a more intimate experience with my wedding dress. I went to six boutiques in the area and all treated me like a standard customer. At Kay's, my consultant treated me like a bride, and helped pick out things she thought I would like. She really knew what I was looking for. Easy to work with. Bridemaids got their dresses at Kay's too. Discount when they ordered them, plus I got a discount for ordering the day I went in. The only two negatives- not a huge amount of selection for the bridemaids, and they do not have alterations on site. I love my dress. I have not seen it in any other store yet!
Kay's squeezed me, my sister and my mom in for a Saturday appointment only a week in advance. We loved that we could view pictures of the dresses, including prices, in a binder before trying them on. It made the experience unique and not just like we were shopping off the rack at a department store. The salon was very busy so we did wait a bit for a consultant, but that was explained to me in advance when I made the appointment. I wanted a vintage style, tea length dress and had already been to three other stores with no luck. Kay's also didn't have any dresses in that style, but my consultant steered me toward gowns that could be cut off to that length. I always expect sales consultants to try to push expensive gowns, but our consultant actually recommended a dress that was only $350! I could not believe it, and I ended up purchasing her suggestion right on the spot. I really loved our day here!
The staff here is very personable and took priority in making sure we were serviced and taken care of. They deal only by appointment which makes each costumer feel valued. They did a nice job keeping me in the loop in regards to when the dresses would come in. They carry a top of the line selection and deliver quality all every level.
I got my wedding dress from Kay Brida Shop. It was the first and only place I went for a wedding dress. They had a great selection and the staff was incredibly friendly!
I had a wonderful experience at Kay Bridal shop! I didn't have to pull dresses off the rack, I got to look through a book and sticky tab the ones I wanted to try on. They have a varied selection of gowns and the girl who helped me was so patient and helpful! She was very knowledgable about the dresses in the store. Every time I went back to pick up my dress/slip/hair clip they remembered me and I felt welcome. I recommend this shop to all brides in the area!
I got my dress from here, and they were great! They are a bit smaller, but the selection is fantastic and the prices are great! I got my dress and had the neckline modified and got all my bridesmaid dresses here (there were 8 of them!) and then had my sister get her bridesmaid dresses here! All in all an awesome experience, and I spent thousands less than people thought but my dress was the prettiest thing ever!
Incredible selection of dresses. Every dress I saw, I liked! Dresses that can fit a budget of $300 on up. Great, helpful staff
Unlike some of the other shops that I went to the staff really seemed to take the time to get to know their brides and bridesmaids.
Kay Bridal was the 6th place I shopped for a wedding gown and where I found my perfect dress. They have a better selection than other small shops and are much more down-to-earth and personable than David's Bridal. No stuffy attitudes here. The owner, Lisa, sat down with me and looked at pictures I brought in of styles that I liked. She listened when I told her what I was looking to spend and what my concerns were about my figure. She found several dresses that were both flattering and in my price range. She let me put 2 on hold until I could bring in a friend to help me decide which one to get. It was a comfortable, stress-free atmosphere and I'm happy that I bought my dress there because I got numerous compliments on it. The only thing I was disappointed in was the fact that they don't have a seamstress on site. Although they did give me some referrals.
Tina and the owner were great. I really felt like they appreciated my business. My dress was even less than I expected to spend.
Wonderful to work with, not pushy at all. Go give them a look!
I had visited many bridal dress shops in southeastern wisconsin and the service i received at Kay's was top notch. Loved working with the ladies, they were so down to earth and not "stuck up" at all, which I had found at many other locations. One thing that i found to be very neat and had not heard of in the past was their ablity to customize features of your dress so there is absolutly not another one like it ever. I am not sure what vendor they work with to do this but what a perfect option if you have ideas in mind. Loved the dress i found with the help and tips from the staff here. Thank you again Kay Bridal, keep up the great work.
While I ended up deciding on a custom dress, I originally did shop Kay's for my wedding gown and instantly felt comfortable with Lisa, the owner, and felt like she understood the type of gown I was looking for. If I had decided to buy a dress, I would have loved for it to be from Kay's. However, I did come back for my bridesmaid dresses. I worked with one of the gals from the shop (I'm sorry I can't remember her name!) who was also very friendly and helpful. We were super pleased with the dresses and I can't say enough about Lisa and everyone at the shop. I felt like we got individual attention that I absolutely did not get at other shops. Highly recommend!
Report Abuse Policy
If you have any documentation proving it false, please send it to firstname.lastname@example.org. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Thank you for reporting your review.
Our policy is to only take down reviews that contain spam, explicit content or are proven to be factually false; we cannot dispute a bride’s opinion. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
awards and affiliations
- The Knot Best Of Weddings 2013
- The Knot Best Of Weddings 2011