283 total reviews
I had the most wonderful experience at Kleinfeld. From the moment I walked in the door for the first time, I was treated wonderfully by everyone I came in contact with. I had many appointments (accessories, alterations, etc) throughout the process and everyone was kind, warm and professional. I would recommend Kleinfeld to any bride!
I purchased my dress from Klienfeld for my wedding and I was beyond happy with the service and product I received. Everyone was so friendly and helpful the moment we walked into Kleinfeld and my consultant was absolutely wonderful. I had my dress shipped to me and it came perfectly with no problems. I would highly recommend Kleinfeld!
I was one of those little girls who wore a wedding dress for Halloween as often as she could, so I was needless to say thrilled to go shopping for my actual gown. Living in NYC, Kleinfeld was the obvious choice.
- Found the perfect gown
- I came in with a certain budget, and my consultant made me feel oddly guilty about it. At one point, she told my mom, who was paying for the dress, that "if I would just raise my budget, she could put me in a dress than would make me cry." I just didn't really think that was appropriate.
- Everything turned out great.
- Inez was a total doll and she couldn't have been more attentive.
- When I first put the dress on, I was swimming in it. It was huge! She had to take a lot more in than we had anticipated.
- It looked amazing! I couldn't have dreamed that the huge gown I originally put on could be altered to fit so perfectly. Dream come true!
- Not a one!!
Overall, I would say that I had a terrific experience because I found the dress and it couldn't have been more perfect.
Kleinfeld had the largest selection of wedding gowns, and I found my perfect dress there. The consultant was very knowledgable and helped me to choose a dress that made me feel beautiful. When it came to the alterations, I felt very rushed and did not receive the same personal service as I did when buying my gown. I chose to have my alterations at Kleinfeld so that I could have high quality customer service and experienced tailors working on my dress. After my first fitting, I felt like each of the tailors was not listening to me regarding my suggestions to make sure that the lace on my train would remain visible while I walked down the aisle which only included adding a few snaps to the train. I emailed the alterations manager and did not receive a response. The alterations on my dress were also not completed on the day of my scheduled pick up. The finishing touches on my dress had to be rushed to be completed, and I was asked to come back in a couple of hours to pick it up. Overall, my dress turned out beautiful because Monique L'huillier was the designer not because of my expensive alterations.
I purchased my wedding dress from Kleinfeld and I could not be happier. My seamstress was incredible, the sales team was great, and the quality of my dress is unbeatable. I absolutely love my dress and it fit me perfectly. Kleinfeld was accommodating of my hectic schedule and was able to squeeze me in when a delayed train caused me to be over an hour and a half late to a fitting appointment. They helped me pick out jewelry and they were honest about what pieces looked good with my dress. Definitely go there!
My consultant, Katherine, was spectacular. She listened to the things I did and did not want in a dress and brought me a few things from my list as well as a few of her own picks. I was very comfortable with her and she had a conversational way that helped put me at ease. She picked a dress early on that my mom, my maid of honor and I all loved and we quickly knew was the dress. Katherine was very mindful of my budget and extremely helpful during my appointment.
When I returned for my alterations I was assigned to Ramona who was very nice, but I felt a bit absent-minded. My dress fit well at my first appointment and only needed to be hemmed and have the bust taken in. When I arrived for my second appointment she'd also put the bustle in, which she showed my maid of honor how to do, and she adjusted the bust further. We made the appointment to try the dress on a final time and pick it up on the same day because I live about a 2-hour drive from the store. When I came in for my appointment she initially told me she didn't think I'd be able to take it home that day even though that's how I'd booked the appointment. When I tried on the dress it was snug (stress eating happens) and, after looking at my photos, could've been let out a touch. She decided it fit and just needed to be pressed and have the beading re-done on the bust. Then she re-emerged and told me they looked at a photo of the dress and decided the beading didn't go all the way across (although when I looked at a photo at home I saw that it did). We had to wait 5 hours for them to press the dress and when I unwrapped it on my wedding day I noticed they hadn't even tied off the end of the beading on the bust so the beads could fall off all day if they wanted.
In short: My consultation and dress-picking was great, the alterations were less-so. If you know a good tailor/seamstress, use them instead.
The entire experience at Kleinfeld's was terrific! Sara, who altered my dress did such amazing work and was so easy and kind to work with! Everything that I had hoped for!
At first I was turned off by the pushy consultant when I didn't buy my dress at the first appointment but when I returned to try on the dress, Paula was my consultant and she was wonderful. She was very upbeat, supportive, and not at all pushy.
Everything I thought it would be and more!! I had a wonderful experience. Even if you dont buy your dress from here, just go for the experience.
The best in NYC by far!
I am so happy I got my dress at Kleinfeld. They were so nice and so accommodating every time I went there or called. My dress was so beautiful (it was a pnina!) and it fit me so perfectly. I even got to meet Pnina and take a picture with her when I chose my dress. It was such a fun day when I went to try dresses on, it couldn't have been more perfect! Stella was my fitter and I loved her, she did a beautiful job! I hate traveling into the city, but it was well worth every trip!
Every bride deserves the Kleinfeld experience. Maria was my alterations consultant. She was so sweet and made my dress perfect.
Alison was my consultant and made me feel beautiful in all of the dresses she picked out for me. I could have walked down the aisle in any of them! She was patient and gave her opinion when asked. I found the perfect dress! As for alterations they were accommodating and very knowledgeable. Every time I went in for a fitting I got more and more excited to wear the dress on my wedding day. They were speedy with alterations and the dress turned out perfectly!
Had a fantastic experience at Kleinfeld! The staff is brilliant and very patient. I received the best service and had a blast shopping for my gown here.
I was made to feel as though spending $5,000 was not enough--so were 4 other people I related the situation to (all who went way beyond their budget). Once they have your money, forget about any refund, credit, or any concern of you as a bride or client. More than 6 months before the wedding date, we lost 50% of our deposit (including the $695 of alterations that were never done.) How's this for a legitimate business?
READ the fine print before you give them your credit card.
We continued to have a fabulous wedding including a museum setting ceremony at Ringling/ca d' Zan, and dinner at the Ritz Carlton in Sarasota, Florida. A dress was purchased at Mariee in downtown Sarasota and was stunning. Every vendor was fabulous except for Kleinfeld.
I had the most amazing experience going to Kleinfeld for my veil. I waited until close to the wedding to go buy a veil because my dress from another store came in late and I had wanted to first see the dress color to determine the color and style of the veil I wanted. Despite how close it was to the wedding, the Kleinfeld accessories associate Daniela not only helped me pick out something beautiful, but also made sure that my veil would be made right away for pickup in just 2 days! She answered questions and spent time listening to my likes and dislikes, gave me sample veil swatches to bring home with me to take to my fitting just to make sure I got a perfect match to my dress, and responded to emails. Daniela went out of her way to make this an amazing and easy experience, and did so with a smile on her face and an obvious passion for this line of work. While at Kleinfeld, I witnessed so many brides having an amazing time with trying on dresses, and the staff were so polite and friendly. I only wish I had gone there earlier on to get my wedding dress!
Upon first walking into the "Kleinfelds" it was very intimidating. However I couldn't be more wrong. As soon as I was asked what I'd like for my wedding, they were inside my head and know exactly what I'd like. It was a dream come true to walk into the main room and be shown a wall and told "have at it"! It was the first dress I touched and the only one I tried on. Kleinfeld's made me feel like an individual in the bridal world and I truly felt special.
The care and attention to detail was amazing. They have numerous dresses to choose from and everyone was helpful. They don't let you leave unless you are happy 100%. You feel special when shopping here and even with the alterations.
I only have good things to say about Kleinfelds. Its a little more pretentious than I typically prefer, but the alterations were hasslefree and done to perfection. I also decided to do my preservations with Kleinfelds because of the quality of their service. In retrospect, I think I could have found a similar gown for much less money, but was going with Kleinfelds, alleviated a lot of the wedding drama most brides have.
They helped me find my dream dress. A wonderful and magical place.
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awards and affiliations
- The Knot Best Of Weddings 2012