24 total reviews
I did like the girls for most of my experience at Madeline's. The store is beautiful and really makes you feel like a blushing bride when you enter. Malena was very helpful and sweet. Sometimes when I would call and get another employee they would be very cold/short on the phone. I do not recommend the seamstress they try to refer you too. She is very far away from the dress store, is very nice but overpriced and lacks quality. The incentive that the dress shops offers was not worth using their seamstress in my opinion.
Finding the dress is the best part of planning a wedding. Madeleine's staff treated me like a princess and were so wonderful and helpful. I found my dream dress here and they even cleaned and fluffed my dress for me before my wedding. I was so happy with their service and quality. Thank you!
We ordered the dresses in March, and we did not receive them until just last week. The salespeople were not very helpful, and did not call to inform us of anything with the shipment. It was only on a fifth call there that someone answered and I was not sent to a voicemail.
It is rather pricey too.
Everyone at Madeleine's was awesome! My dress turned out amazing!
I was pleased with the service I received from Madeline's. they have gorgeous dresses and frequently have sales to make room for new stock. They were good at keeping in contact. I used their recommended seamstress so they transferred the dress to and from her shop for me. Right before you pick up your wedding dress they have it all pressed for you.
There aren't enough good things to say about Sherri and Gianna, the owner and manager of Madeline's. both women worked with me to help me find my perfect dress and veil. They also carry bridesmaids and grooms line so our entire bridal party was dressed in Madeleine's gowns and tuxes. They are very reasonable on price and strive to help you if you need anything!
The ladies at Madeliene's are amazing! They knew who I was everytime I called, they didn't have the dress I was looking for in house so they did all they could to order it for me, set me in the right direction for alterations, and a florist, and the same with the bridesmaid dresses. They press in house and help you with accessories. Basically a one stop shop for me! :)
My experience with Madeleine's was so amazing! I already had a particular Bridesmaids dress I wanted for my girls in mind and I also already had a particular Wedding Dress Designer in mind for my dress. I called the shop about a month from actually going there and I spoke with Gionna who answered all my questions and was so incredibly helpful and nice. They ended up having what I was looking for in stock. We drove all the way from Bakersfield and we had a big group coming so they actually came in a hour early for us and let us have the Boutique to ourselves. Gionna was just a nice as she was on the phone she had me pick a variety of gowns and helped me every step of the way. The shop owner was very involved in the experience as well which really helped me make a decision. They really connected with us on a personal level. When I found the one they were both as excited for me as my friends and family were. They even gave us a champagne toast to celebrate! The Bridesmaids Dress was so beautiful and looked amazing on all the girls. I even found shoes for the girls there as well that they were going to have dyed to match their dresses. The prices were very fair. I did not feel like they overpriced a single thing we bought there. They only required a deposit for the dresses to be ordered which really helped all of us out a lot. We were there most of the day and they got busier a busier as the day went on but they continued to pay attention to us and made sure we were being taken care of. It was well worth the 2 hour drive.I decided that since they took such good care of me I would have the alterations done there as well. So I will be making a couple other trips back. My mom and grandmother have also decided to purchase their dresses there as well based off of our wonderful experience. Last night I also received a hand written Thank You from Gionna. It is all the little things that they have done to go above and beyond that continue to truly impress us. I will be referring all my friends and family there for future weddings!
Madeleine's Bridal is AMAZING and trust me, I know this because I have had absolutely horrendous experiences at other shops. I'm originally from New Jersey and went shopping back in NJ shortly after getting engaged. The first place I bought a dress from messed up the size and length of the gown and told me I grew and got fat. Yeah, nice huh? I'm 5'0 and 115. I returned my dress. The second was Priscilla of Boston who proceeded to go out of business and never notify me. Sherri at Madeleine's was the one who told me that Priscilla was gone, or going at that point. She graciously offered to take my dress in and help me with alterations and she did not have to at all. She did it because she believes in making people happy on their most special day.
I have ordered my bridesmaid's dresses from Madeleine's and they made ordering a breeze. First of all, they spent countless hours going over all of their dresses with me and Gianna would tell me every time a new dress came in that she thought I would like. My maids are located all over the country and that was not an obstacle for them. They have also arranged for shipping for the girls. It's a tiny tiny fee and makes life so much easier for me. I really don't want to have to worry about packing and shipping dresses and am so glad they can do this! And by the time I would get boxes from FedEx, packed them and shipped them, I'm sure it would be a lot more than Madeleine's is charging. I can't wait for them to come in. I'm sure they will be amazing.
I do NOT think their prices are high AT ALL, but I am from New Jersey and weddings are substantially more expensive back east. However, the dresses at Madeleine's are beautiful and trust me, if you go east, the same dress would be substantially more expensive. I have such a difficult time when I go in there because I want to look at all of the beautiful gowns!! Seriously, their selection is amazing and any bride would have a great time going in and looking through their selection.
Gianna told me where to look for brooches and jewelry in the antique stores in Clovis for my maids and me. I ended up getting the most beautiful brooch ever that I am having turned into a hair comb with their help. She has even take the time go over Mother of the Bride dresses back in New Jersey with my mom, whom she's never met, and told her what she thinks (after seeing photos of my mom) what would work best for her. My mom ended up getting a beautiful dress back east and a lot of it was thanks to their help.
Sherri, Gianna and the rest of the Madeleine's team has made everything prepping for a wedding should be, enjoyable and easy. I seriously do not know what I would have done without them. I tell Sherri all the time that she rescued me and my dress. The day she told me Priscilla was going out of business I came in the store and just sat there and cried (bridal emotions. what can I tell you??) and Sherri just sat with me and assured me everything would be okay and she would do what she could to ensure that. They make you feel like family. They have gone above and beyond and I would highly recommend them to anyone!!!
When I went looking for my dress, I had exactly what I wanted already in my mind. However, when I walked into Madeleine's, they know they're stuff! They pulled dresses off the rack that I never would've tried on, and they all ended up being my favorites!! Finally, Sherri (the owner) said she thought she had the perfect dress for the look and feel of my wedding, and as soon as I put it on, I knew it was the one! She gave me an AMAZING deal on the dress, and I couldn't have been happier on my wedding day. Even now, I'm still trying to find ways to wear it again because the dress is just too beautiful to only wear once!
Great team at Madeline's. Dresses are reasonably priced and I found my perfect dress!
Cute store, very organized. In the end, I was happy with the way my dress turned out. At times, I felt like everyone was just a "Yes" person and not always being honest. "Can alterations do this? Yes! Can they take this out? Of Course!!" This proved to not be the whole truth. My dress had a beaded applique on the bodice that was slightly off centered. I didn't make an issue out of it... Not much you can do when the wedding is 2 months away. That is obviously a designer issue, but as a customer, we don't talk to the designers- just the boutiques that carry their products. Overall, everything was OK.
First and Foremost I apologize to any bride who read my initial review. When I first went there they did treat me well. After giving my deposit for my wedding gown it all went down hill. It was unbelievable how they changed. My sister was treated beyond rudely, as I was denied that Gianna was there when I called that same day. When I selected the dresses for the bridal party I & my mother were shown a dress in a charcoal grey. We were assured by Gianna that the dresses would be that color. We believed her after all why shouldn't we right? Well the girls in my bridal party asked if they could have bolero jackets to go with their dresses I replied yes. I then called the store and asked them to please order me enough material to make 3-4 jackets. That was never done even though I called numerous times for it to be done it never was. I also asked that they not inform my two sisters that I was paying a portion of their gowns so that they would not feel bad. I stressed this over and over again. My sister then informed me a week ago that she was told by Sherri the owner that I was paying a portion of her dress. When I questioned Sherri of this she pretended to not know this was to be kept from my sisters. Two weeks ago I went to The Men's Warehouse to select the tuxedos for the groomsmen and I was going to have the vest match the girls charcoal dresses. I called Sherri to tell her I needed a swatch of the girls dresses so I could match the groomsmen vest she said if I went to the store the next day I would be able to get one. I went the following day and picked it up. Sherri commented to Gianna that the color looked green. Gianna replied it was the lighting. I went to The Men's Warehouse the next day and nothing they had there matched the swatch. The swatch was nothing in the shade of grey. In fact the the swatch is more of a green than it is grey. I called Sherri to tell her this and she wasn't available. I left her a message. Sherri called me later and assured me she would take care of it saying she would look at the material and either give me the material I ordered or a dress to take to match with the vest for my groomsmen, promising she would be at the store when I arrived the next day. I told Sherri I had a case the next day, Sherri replied it did not matter because she would be there all day. The following day I arrived at the store and Gianna was there. I asked for Sherri and Gianna replied Sherri was not there. Once more she was not there as promised. When I got the material I told Gianna it was green and not grey. Gianna simply replied it was grey. I then began to recall that Gianna had mentioned to me that a bride was upset over the dresses her bridal party had ordered because the color was not what she ordered. There is a history with them it seems. I also had problems with my Save the dates. Sherri took forever to order them and when she placed the order I wasn't informed of the cost. Even after I asked several times what the cost would be. They were ordered wrong placing the venue when they only should have the date. The venue changed and I had to order new ones as a result of her negligence. Sherri's response to my concern about the color of the dresses was "you are over reacting" and I have this in an e-mail from her. I cannot say how much I regret going there. The dresses were ordered in the following sizes. Two of the girls are a size 14 & the ordered them a 20 & 22. The other girl is a size 12 & they ordered her a 16.
The staff at Madeleine's were wonderful and made for a wonderful shopping day in search of the dress. Finding the perfect dress was easy with Madeline's, staff were helpful and willing to work within my budget. It was an overall great experience. I'd recommend Madeleine's Boutique to every bride!
I bought my wedding dress and veil from Madeleine's. I loved working with them. They had a great selection, reasonable prices, and were friendly and helpful. I found a gorgeous wedding dress and Madeleine's staff answered all my questions along the way about the ordering process. They also had the dress pressed before the wedding. It's definitely a shop you should check out.
I shopped at 4 other bridal boutiques in the Fresno and San Francisco area, before my last stop at Madeline's. The service was top-notch and I found my dream dress! Sherri, the owner, was very helpful in working within my budget, as well as helping me the dress that worked best for me. The shop is very cute and was a very comfortable shopping expereience.
The service I received at Madeleine's Bridal Boutique was above and beyone what I could have ever expected.
I had my heart set on a very specific dress and though I am living overseas, was trying my best to find the dress from afar and get it ordered in time for my wedding. This was a challenge, being thousands of miles away, but the professional staff at Madeleine's made the process so smooth and easy and really took the stress out of everything. Not only that, but the dress I ordered through them was much less than the exact same style that I had tried on in some very UNfriendly shops in L.A.
Special mention should be made to Gianna, who provided the best and most thorough service to me throughout the ordering process. Even though there is a time difference of eight hours, she was always available via phone or email and was really committed to helping me get the dress of my dreams. I couldn't have done it without her!
Madeline's has a beautiful shop with a lot of selection. They are willing to work with you on price a little bit. I bought my dress off the rack and they helped me out with the cost of repairs and dry cleaning. I also ordered my veil through them and it was perfect!!! Customer Service is slow if the shop is busy and no frills like I have seen at other stores (like champagne and cupcakes), but very knowledgable employees. Be Careful-- they will try to sell you accessories! I think I definitely overpaid for some of my wedding jewelry. Overall though great shop!
I bought my dress at a trunk show andmgot a great deal. My dress is beautiful and I loved it. I suggest that you should by your dress early because mine took 6 months to arrive.
My mom also bought her dress here and they had a good selection of plus size mother of the bride dresses.
Madeline's was the first bridal shop I went to after I got engaged. I did find a couple of dresses that were decent, but it was the customer service that really turned me off. I had made an appointment to return to try on 2 dresses for a second time, and the girl that helped me put me in my dressing room and disappeared. A friend of hers came into the store and they were chatting it up at the register while I was left with my mom and daughter trying on dresses by myself. When I had a question, she sent the owner over to talk to me, which was even worse. She was too busy on her glitzed out iPhone to even give eye contact. At that point I was through! I found the dress of my dreams at another store. I do not recommend Madeline's to any of my friends.
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awards and affiliations
- The Knot Best Of Weddings 2013
- The Knot Best Of Weddings 2011