92 total reviews
I absolutely loved my dress. The boutique was so super cute. The ladies that work there, for the most part, are all great. There is ONE gal that works there, let's just say, it LESS than great... In fact, she is down right aweful. She didn't listen which caused a small glitch, even after she "wrote it down". I wanted a specific embroidery, and she couldn't even get that right. I would recommend the shop, the other workers were all wonderful! Reasonably priced, felt like a princess there, and beautiful selection.
SO happy I went to Nancy's! They have a great selection of dresses in many different sizes. They really took such great care of me and my consultant was fantastic! She listened to what I wanted and ended up finding the perfect dress for me!
Everything was great - choosing the dress was a wonderful experience, my consultant was great! They let me come back as many times as I needed to be sure I loved my dress, they held my dress for a loooooong time before my wedding, and everything turned out perfectly! The alterations seemed a little pricey, but I admit I generally have no idea how much alterations are supposed to cost - the dress price was great!
I got my dress here while I was at school even though my wedding was in another state.
I loved my dress and got several compliments on it. Whenever I was at the store, it seemed very busy with only 1-2 consultants available to help everyone which meant that I had to wait at times for help getting in and out of dresses.
My dress came in about 3.5 months after I ordered it which was earlier than the predicted 4-6 months.
I chose not to get my dress altered here.
Nancy's had a great selection of beautiful dresses and were extremely knowledgeable. When it came time to get my dress, it was over a month late and they would not return my calls regarding status of the dresss.
Teenagers work the store and it was pretty unorganized. Got lace dress off rack for clearance and took it else where for alterations.
It pains me to write this review because this store started off being amazing! I had great customer service my first two visits and then I bought my dress. From there, the customer service, quality and care went down hill and FAST. I was treated very rudely by the alterations staff, made to feel like I was ridiculous for things I wanted (I had already paid for), given alterations that were different from what I was promised for and just treated poorly. The alterations lady was stepping on my dress without a care, was forceful with me in it, and kept asking me "why I want that, I don't need that." Then they tried to tell me I didn't need my dress steamed (it was a wrinkled mess) but if I was going to steam it, would cost $50 more because I didn't buy my bridesmaids dresses there. Ridiculous! I called several other couture bridal stores around town, and none of them charge for steaming if bridal dress is bought in store. Also, sketchy because I had to pay for all alterations with cash. My fiance was so upset he went in to the store to try and get a better experience and they ignored him telling him they couldn't do anything and then almost would not let him leave with the dress that was completely paid for. I do not recommend going to Nancy's, once you buy the dress its all down hill!!!
I LOVED my dress! I had been looking for dresses for a few weeks and was convinced that I wanted a lace dress. The consultant at Nancy's let me try on lace dresses and then she pulled a few dresses that were completely different for me to try on. The first one she put me in was The One! It was nothing like I thought I was going to get but it was perfect. It would have been difficult for me to come across that dress without her help. The service on that first day, I felt, was really good.
All subsequent visit seemed to be less organized and there were several times that I had to wait for a long time even though I had an appointment. I also got the bridesmaid dresses there and when I went to pick out the dresses they had no one helping us. We just went through the dresses and picked out the ones we wanted to try. It would have been a lot better if we had had a consultant helping us find dresses and put them on since they needed to be cinched in.
I also feel like the alterations were way more expensive than they should have been. My dress fit me almost perfectly when it first came in. The only alterations I needed were a little length to be taken off as well as a tiny bit taken in right at the top. We were charged around $310 just for those tiny modifications.
My only other complaint is that they day I came to pick up my dress I had to wait 20-30 minutes for the dress and veil - they weren't ready! But I had set the date with them several weeks before.
All in all, I love my dress and am so happy I found it, but I feel like Nancy's could really work on their customer service.
Loved my dress! Scheduling was easy. Dresses all came in earlier than scheduled. Sales staff was extremely helpful every time we went in. Had a few minor issues:
1. Alterations were disappointing. The first time the bustle was done there were giant hooks that were visible when the dress was not bustled. They fixed those, but one ripped out before the reception even started. The hooks weren't "tight" enough so the bustle kept falling as well.
2. The day we went to pick up the dress and veil, the veil had not been pressed. We had to wait about 20 minutes to get that done and on a busy morning before the wedding we didn't really have time for that.
Otherwise, very pleased.
They do not call you to let you that your order has come in. i had to call and had them saying oh yeah it came in, you can come by. Don't take extra appointment if you do not have enough people working. I loved my dress!
but the employees don't give you the warm and fuzzies. I stand pretty neutral on my review. Don't have great things to say about the store or staff, but didn't necessarily have a bad experience.
I fell in love with my wedding dress from Nancy's, and it was picked off the rack by an employee who had clearly gotten a great sense for my personal style. I had narrowed it down to two, and we kept coming back. They knew our names and knew which dress to pull out for us each time. They were very personable and there was a huge selection of dress styles. I did end up with a dress that was more expensive than what I initially hoped for, but it made me feel so beautiful and it was still relatively inexpensive as far as wedding dresses go. After we decided to buy the dress there, I noticed that it was harder to get good service on store visits. Being busy is one thing, but being ignored is another. I do remember feeling a bit neglected at times when I went back to try on the dress. Which leads me to say that Nancy's does store your dress for free, and will steam it for free. I also ended up buying bridesmaid dresses at Nancy's, mainly because they had the closest match in color to what I was searching for. Since I bought my wedding dress there, my bridesmaids got 20% off. Although we had to change the dress material to satin in order to get the specific color I wanted, which tacked on an extra $15 to each girl's dress cost. Not a huge deal considering the discount though. Some of my bridesmaids also did their alterations at Nancy's. My wedding dress was HUGE, so if you shop here be sure to scrutinize the dress size they order for you. The employee that initially helped me swore that a size 8 would fit me perfectly, but my mom ended up altering it down to a size 4 or 5. Not fun, considering how intricately constructed the dress was. It caused a LOT of extra work for her. Alterations for my dress with anyone other than my mom would have been crazy expensive. I do wish Nancy's had ordered me at least a size smaller. In general, they are super cheery and helpful and sweet. It is hard to be 100% satisfied at a place that is often busy and clearly very popular. All in all, we got what we were looking for and we were satisfied at the end of the day :)
I definitely felt like a bride here. They charge a lot of alterations.
Service could have been better, but they were able to price compare.
This vendor is on the more expensive side, so i immediately went to the sale rack. I found a dress that I loved, but it was buy as is. I was going to have to pay for the cleaning, loose beading and alterations due to the dress being tattered. Luckily, they had the exact same dress in the back that was brand new and never picked up by the bride, so I got it at a discounted rate!
I went to about 4 different bridal shops before I found Nancy's. I should have gone here first!!! Not only is Nancy and her staff incredibly kind and organized, they gave me the best deal for my dress. I loved working with them so much that my bridesmaids and mother-in-law all bought their dresses from her as well. My dress was gorgeous and fit like a dream! They even pressed my veil, which was purchased elsewhere. I love them!!
I got my dress, veil, and bridesmaid dresses from there. Everything was perfect, ready on time, and looked great. Would definately recommend for any style type you are looking for. Definately make an appointment though!
Loved the team at Nancy's and the dress I selected. They were patient, helpful and fun to dress shop with!
I loved my dress and it was nice that my bridesmaids were able to get a discount on their dresses. They are very busy, and you definitely need to make an appt.
I had the best experiences at Nancy's. The consultants were wonderful, especially Barb. They made each appointment special and gave you individual attention, even on their busiest days. The alterations were a little pricey and one of my fittings was rushed, but the dress turned out so beautiful and fit perfectly! Another bonus is they store your dress for you and do all alterations and steaming next door. I highly recommend it!
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Come and experience the difference at Nancy's!
At Nancy's Bridal Boutique we stock hundreds of amazing bridal gowns for the bride and her wedding party. Dressing brides and their wedding parties is what we do best, so relax and enjoy your engagement because you are in good hands at Nancy's.
- Type: Alterations, Bridesmaids, Flower Girls, Mothers Fashions, Other Attire & Accessories, Wedding Gowns