65 total reviews
Hello all! My name is Jessie, I just got engaged a week ago. I went to Norman's Bridal only to look for Bridesmaid dresses. But after everyone was SO incredibly nice to me, I wanted to try on a few dresses. They helped me so much the whole time, they were patient with me, and made my experience absolutely WONDERFUL!! I had confidence in trying on my dresses and felt like my self-esteem was being boosted! It was incredible! The dresses are amazing, and although for some (like myself) may think they're a bit pricey, it is SO worth it. You truly feel like they care and want to make your big day just as special as you do.They work with you so well on everything! I would definitely recommend Normans Bridal over ANY other bridal store. They're fantastic!
My bridesmaids and I mapped out a day of wedding dress shopping at three different bridal stores, and Norman's by far had the best selection, service and atmosphere. I found the perfect dress...and the best part was the price of the dress was well below my range! I shopped at the Springfield, MO location, but there's also a second location in Lebanon, MO. My experience was so good that I also ordered the tuxes from Norman's also. Brenda is the owner, and she personally helped me select the dresses that was my style, helped me try them on, was on her hands and knees helping me with the dresses, and she's the owner! My dress had a sash with it, and I requested the sash to be a different color, and Brenda made it possible. I felt very special that I received the highest attention on my special day. I would highly recommend shopping for your dress at Normans!
Normas Bridal was wonderful. I felt like a princess when trying on dresses.Their consultant, Kathy, was so nice. She listened to what I was telling her and took the time to "get my sense of style". She had the perfect dress for me! The dresses that she pulled were spot on!!
I had such a wonderful experience that I decided to use them again for my bridesmaids dresses and for all of the tuxes. I would recomend Normans Bridal to ANYONE! :) They were GREAT!!
I got married 10-10-14. Saying yes to my dress was the easiest thing I did at Normans Bridal. From the minute I walked in it had the most romantic vibe. Everyone was so kind and helpful. I wasn't a size 6 so I was very skeptical I would find anything I would like let alone fit me beautifully. After trying on a few we tried a "plain" one with no bling and added a belt and it was breathtaking. I never felt more beautiful. They truly cater to you to make you feel beautiful and special. I would recommend them a thousand times over to anyone. My sister is getting married in June 2015 and she got her dress from there. All the wedding planning I never felt "bridal" until I went there and tried my dress on. At that moment I felt like a bride. I also bought a headpiece there. One of the best experiences I had throughout the wedding planning was finding my dress.
When I went in for my appointment at Norman's Bridal, I was immediately welcomed and felt as if they were genuinely happy to be helping me find the dress of my dreams. I had visited several other bridal salons before, and honestly I did not have my hopes up to be going to yet another bridal shop because of the terrible experiences I had before. The consultant that helped me listened to what I wanted and pulled dresses that were exactly what I was describing, all while honoring my budget. She made me feel like I was the only bride in the salon! It was wonderful, and together we found the PERFECT dress! I selected an Alfred Angelo Disney Fairy tale Collection Belle dress. Definitely make an appointment if you are in the Springfield/ Lebanon area (or even a few hours away) it's worth the drive!
All of the women working the day that I went in were awesome but Katie was my consultant for the day and she was AWESOME. She helped me narrow down the silhouette that I wanted and found the gown (off the mannequin) that I wouldn't have thought to try on. She is very patient and I didn't feel rushed at all. The team all helped in determining the right size since I was between quite a few (smaller on top than the bottom) and the recommended size was ordered. The alterations were done elsewhere only by necessity (i don't live local, only bought local) and the top of the dress fit perfectly as planned, not a single alteration needed. the bottom half needed adjusted and this was anticipated but the size we ordered worked out wonderfully. The overall experience with Norman's was fantastic and I definitely recommend using them if you're looking for the designers that other local shops don't have. The dresses are kept very well also so it doesn't feel like you're trying on a gown that 10 other people have been in already. Definitely a great experience and Katie made it stress-free!
I'm a plus size bride and expected to be treated as one... Especially in such a posh store but Normans made me feel like a princess and like I was the only one in the store every single time. I explained the type of dressing wanted after trying on a few, they brought me "the one" even before I tried it on. It made my day so special and I felt beautiful regardless of my size!!!
I have nothing but wonderful things to say about Normans! I was the most indecisive bride. I was torn between two dresses, and their staff really helped me pick the best dress! They are very affordable for the quality of dresses they carry. I went to other dress shops who carried the same designers and were twice as much. I was just so happy with the service and my dress. I love Normans! It's such a dreamy place! My best friend is getting married and purchased her gown there as well. I always get so excited when she has dress fittings. It's a beautiful shop!
I had the best experience finding my dream dress at Normans! After being doted on by Carrie at the Lebanon location with the store basically all to myself, my grandmother, mother and I were given all the time we needed to try on every dress we wanted to ... until I was laced up and put in THE dress. I fell in love with the dress and the price tag ($900 for all-over lace!). But then I was told that if we ordered the dress at the end of that late November day, it would be a tight turn around and there might be a rush to get my alterations done for my early May wedding. So, the sales manager sold me the sample dress I had on and fixed (FOR FREE) every minor detail that had been partially damaged while the dress had been tried on in the store, plus being pressed and cleaned (again, FOR FREE).
Four months and 20 pounds down later, I returned to the store for my first fitting. The alterations manager was a doll, who treated me like a granddaughter during my fitting and discussed frankly with me what my size expectations would be the day of the wedding. She told me what weight to stay within and what to expect, even talking me out of wearing Spanx on my wedding day for my A-line dress (which was a HUGE blessing the day of!). Six weeks later and two weeks before my wedding, I had my final fitting and was thrilled! My dress was altered to perfection, and this gorgeous dress was everything I hoped for and more when I walked down the aisle in Springfield. Plus, the ladies were more than accommodating in finding the right jewelry (I got a steal on my pearl necklace for $25) and trying on the veil during my final fitting.
Ozarks brides, don't shop anywhere else!
I just found my dress at Normans this weekend. They had a huge selection of dresses on sale some up to 50% off. The dress i found was not on sale, but came to $350 with tax. It was exactly what i was looking for and i couldn't be happier. The service was great! they were a little bit busy but they made everyone feel important and catered to.
The first time we came into the store I had an idea of what I wanted but was having a hard time finding 'the dress' and had been to several different places in Springfield. However, from the second we came into Norman's they seemed very focused on helping my find the perfect dress.. and they did. From that first day of picking out my dress all the way through the final fitting every person we came into contact with was fantastic. I now recommend Norman's to anyone I know getting married in the area!
I live out of state and come here for school. I got engaged over the summer and couldn't wait to come to Normans to look for a dress. Unfortunately my experience was not the one I had in mind.. The customer service here was very pushy and I knew I was just another commission check by the way the consultant constantly tried to push me to buy a dress... She bashed the other bridal shops in the Springfield area talking bad about them when she asked me the other places I had been. She kept trying to push me to buy a dress from there and it felt overwhelming in my mind! She told me I tried on so many dresses there I should be able to pick but in my mind this is my special day and I don't want to pick the wrong thing... I began to feel like I was waisting her time because she was obviously working for commission (by the way she was pushing the sale on me). In my opinion customer service makes a business and any place that just sees me as a dollar sign does not have my over all interest in mind. Normans did not make me feel happy to find my dress I walked out angry at the staff. The consultant I had also put a bodice on me and said I could buy it then came back after she confirmed the sale and said I couldn't buy it??????! Why did she put it on me???????
The moment I stepped into Norman's bridal, I was impressed by the decor and the way the bridal shop presents its self. I truly had an amazing experience at Norman's! I browsed and checked out a few other bridal shops prior to coming to Norman's (including the Wal-mart of wedding dresses, David's Bridal). Their prices are pretty competitive with other shops that carry designer dresses, but quality is very apparent at Norman's. The bridal consultant who assisted me was very professional, friendly, patient, helpful and accommodating. She didn't make me feel like a nuisance or just another number. The staff there treated me like how every bride deserves to be treated when selecting their wedding dress, like a princess. I never once felt pressured to make a purchase at the shop, like I experienced before. I purchased both my beautiful and timeless Mori Lee wedding dress and matching veil from Norman's. My sister and I can't say enough good things about Norman's! Plus, I always recommend the shop to any bride I meet! I view wedding dress shopping to be very similar to dating. You kiss a couple of frogs before you meet your prince. Norman's was my prince! :)
Normans Bridal made my bridal experience an absolute blast. They were professional, organized, and always very friendly. From the moment I went to try on dresses that first time, through all my fittings, to when I finally picked up my dress to take home for the big day, they made me feel like the most special bride. I found my gown and all the accessories at Normans which made everything much easier. They have a wonderful selection for any style. I was also lucky to find my bridesmaids dresses there as well. We never had any problems at all. They were on top of everything, and I never had to worry about anything. I'm just sad it's over! Thank you Normans for helping to make my big day so special! I would definitely recommend Normans to any bride!
Normans has always been my go-to destination for anything beautiful and elegant! They're service is outstanding and they won't stop until you've found the perfect gown! Everyone welcomes you and you feel like a princess getting the royal treatment! I wouldn't dream of going anywhere but Normans! One piece of advice I can offer is to be direct about your price range and don't waver, it can be very hard to say no once you try on a dress over your budget.
I loved it! The girls were more than excited to help they had a good selection and a very vintage -y feel. Perfect and keeps it local :)
I was very pleased with my entire experience at Norman's Bridal. The employees are very skilled at what they do. The service is incredible; they will go out of their way to make your day as special as it can be. The one thing that I was most pleased with was that they worked within my budget. They didn't push to make me spend more than what I could handle. I really appreciated their respect for my budget. I would recommend Norman's Bridal to every bride. They are, in my opinion, the best choice for buying a wedding gown.
Love my dress and loved the options, but as for the service-highly disappointed. They would tell me that my dress would be ready, then next time I went in it hadn't been touched and the worker said 'oh we didn't say it's be ready' this happened multiple times. Also, made appointments for the try ons and then was left waiting for service for half an hour and no mirrors were open. It was by far the most stressful part of my wedding.
I found my wedding dress today with help by Katie. She was awesome and patient. I am looking forward to having my dress come in soon. I LOVE LOVE my dress!!!
The dresses are beautiful! I bought my prom and wedding dress here. The associates are great. But, the management is terrible. They are rude and don't care about their customers. If you have a problem you might as well just give up on Norman's doing anything to make it better. I bought my dress for my October wedding at Norman's. I scheduled my first dress fitting on a Saturday morning. I didn't want to drive to Lebanon due to time, so I had my dress moved to Springfield. I live in Kansas City, so drove all the way down specifically for my appointment, which they scheduled for 9 am. When I arrived the store was locked and closed. I called the store no one answered, so I called the other location. They told me the Springfield location does not open until 10 and that the lady who does fittings usually doesn't get there until 11 am. If I had known I could have kept my dress at the Lebanon location and did my fitting there, but now my dress was locked in the Springfield location. I explained my situation and they just said, "Oh well". I had to get back to Kansas City, so I had my dad pick up my dress so I could get it fitted elsewhere. When he got there he asked what they were going to do to make the situation better since now I had to find someone else to alter my dress on top of paying for the gas to go to Springfield and back. Their response was that it was a "human error". Which they kept repeating as my dad tried to figure out a way to remedy the situation. This was the manager speaking, not an untrained associate. When I got my dress I checked that everything was in the bag and in one piece. I found a run in my lace on the bust area (I bought the dress new). My dress came with a flower, but I chose to buy a beaded belt instead. I guess in their minds that meant they could keep the flower (that I paid for) to sell in the store later. I called to have my flower returned. They acted like they didn't know what I was talking about, but finally agreed to send it to me.
Report Abuse Policy
If you have any documentation proving it false, please send it to [email protected]. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Thank you for reporting your review.
Our policy is to only take down reviews that contain spam, explicit content or are proven to be factually false; we cannot dispute a bride’s opinion. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Gown Collections Available
This salon carries the following collections featured on TheKnot.com. Please note that this salon may also carry others not listed here.
|Bliss by Bonny Bridal||Mori Lee by Madeline Gardner|
|Essence Collection by Bonny Bridal||Sophia Tolli|
|Justin Alexander||Unforgettable by Bonny Bridal|
The experience of a lifetime ...
Centrally located, both Normans Bridal of Lebanon and now Springfield are easily accessible to brides from all areas of Missouri. Each store has their own unique atmosphere and selection of designer brands and exclusive private label merchandise showcased in a chic, elegant setting.
- Type: Alterations, Bridesmaids, Mothers Fashions, Other Attire & Accessories, Shoes, Wedding Gowns
awards and affiliations
- The Knot Best Of Weddings 2013
- The Knot Best Of Weddings 2012
- The Knot Best Of Weddings 2011
Normans Bridal's twitter
The "COOL BOOK" is here! If you don't get one in the mail in the next few weeks stop by and pick one up of view... fb.me/3U2yI3VjC
Normans Bridal does bridesmaids!! Yes we have hundreds to select from and thousands of options. What do you think... fb.me/7024ZA9uf
MORE PROM! We are overflowing with new prom dresses. What do you think of these? Don't forget we register!... fb.me/703wvFLI6
Bridal, Bridesmaids and PROM! www.normansbridal... Two great locations-Lebanon and Springfield,MO pinterest.com/pin/8022105562…