27 total reviews
My husband and I decided to have our wedding reception at the Pittsburgh Zoo because we loved the aquarium space. I was a little bit nervous leading up to the wedding because the catering department wasn't always the best at returning emails/phone calls. When we got to the zoo on our wedding day everything was perfect. All of our guests loved our reception and told us how much fun they had. The food was great and the evening never had a dull moment. The staff at the zoo took care of everything. The only drawback about choosing the Zoo is that you have to have the ceremony elsewhere.
I had my wedding reception at the Pittsburgh Zoo in their Garden tent area, it was absolutely fabulous! The staff was incredible with my millions of emails before the wedding, and the day of the wedding they were just as incredible. I received many many compliments from all of my guests about how friendly and nice the staff was an I felt the same way. Planning a wedding reception there was honestly fun and easy. I highly recommend this venue if your looking for something different than a typically banquet hall or country club! I absolutely loved it !
I had my wedding reception in the PPG Aquarium building, and it was absolutely perfect! The space is great for a relatively large number of people. Guests can be seated on the balcony as well as the lower level, and appetizers can be served in the aquarium hallways near the entrance. We had access to the entire building, which was great for exploring the exhibits and for entertaining the kids. All of my guests loved the unique atmosphere and the opportunity to experience something other than dancing. All zoo staff were as nice and helpful as can be - I was told by multiple guests and vendors how nice every zoo employee was! The staff sets up and cleans up, so you don't have to worry about any details on your wedding day. The food was also fantastic. I was a little worried, because Taste of the Wild does not do tastings prior to the event, but everything was delicious. My guests all loved the prime rib and the Parmesan chicken. The zoo provides a shuttle for guests from the entrance to the aquarium building, so nobody had to worry about walking too far. The per-person price for this venue may seem high, but it is actually very reasonable when you consider that it is truly all-inclusive and includes facility, set-up and break-down, service, furniture and dinnerware rentals, and more. You only need to provide your own alcohol, but that's less expensive and more flexible than places that provide it for you. I had so much fun at my reception, and I know my guests did as well. I am so glad I decided to hold it at the zoo! Thanks to all who made my reception so wonderful!
Everyone was great to work with. The service was seamless! It was a gorgeous event! The food was so tasty! If you are looking for an open canvas, I highly recommend the garden tent!
I had my reception in the aquarium and it was beautiful!!! My guests absolutely loved it. The staff set up and decorated even better than I could've. The food was some of the best wedding food I've ever had. People are still raving about it and I was married a month ago! I was a little nervous because they do not offer tastings but I worried for nothing. Everything was perfect. The only issue I had was getting answers to my questions in the months before my wedding. I really did get the attention I wanted until the week before. Everything turned out in the end but it caused me some stress that I wasn't able to get answers when I wanted them. I hate leaving things until the last minute. But all in all, I wouldn't have changed a thing about my reception. It was something none of my guests had seen before and everyone thoroughly enjoyed it. Don't hesitate if you want to have your wedding at the zoo. Just know that e-mails don't mean much. If you want to get in touch with someone you'll have to call and go then go speak with them someone face to face.
My fiance and I chose Water's Edge since we had a smaller wedding and had heard some complaints about the noise in the aquarium. The events staff (Jaime, Kristi and Rachel) were all amazing and always available via email and telephone. They couldn't have been better, and they even let us come to the zoo 2 days prior to the wedding to set up paper lanterns. They drove us over and got us ladders, etc. So great!
Bob, the catering manager was also very informative and friendly during our meetings, but he is terrible at responding to emails. There were times when we waited weeks for a response (after he told us he would send the info out "in a few days"), and we would have to email or call other staff members to get a response. That's disheartening, considering the food is the most expensive part of the wedding. There are no tastings, so you're putting your trust and a small fortune into someone who can't return an email in less than 2 weeks? That was a little frustrating. However, the food ended up tasting great (we had a sit-down dinner with the petite filet & arctic char combo), and we got a ton of compliments from our guests. What Bob lacks in communication skills, he makes up for in really delicious food. We were also able to drop off all of our candles, decorations, etc, a few days prior to our wedding and his staff did a great job setting everything up based on our notes. You can also leave everything at the end of your wedding (except gifts) and pick it up up to a week later. It was really nice to just leave at the end of the night and not worry about cleaning up or gathering up all of our decorations and sundry items.
Aside from the slight communication issue, the only warning I would give future patrons is that the wi-fi does NOT work in Water's Edge. Our friend was acting as our DJ as a wedding gift to us, so our entire wedding playlist was saved onto an internet-reliant program. We had been assured that there was wi-fi at Water's Edge from the get-go, but it would not work when we were there setting things up 2 days before the wedding. When I told the office that it didn't work, a woman there (not any of the great staff we had previously worked with) basically told me that I was crazy and it worked. I logged on to the wi-fi in the office (where it worked) to show that it wasn't my phone- it was Water's Edge. She told me not to worry because it should work and they never had problems before. Luckily, another staff member happened to overhear our conversation, and she confirmed that she had recently had trouble with the wi-fi at Water's Edge too. I asked the original woman what she suggested since our "DJ" needed the internet, and she basically said that it should work, but a good DJ should have a back-up plan. Helpful.
So obviously I was too paranoid to just trust that woman, and I spent the day before my wedding putting together a shortened hard-copy playlist. Although that was definitely not optimal when I had 100 other things to do, THANK GOD I did! The wi-fi did NOT work on my wedding day. It makes me sick to think about what would have happened if I hadn't tested the wi-fi beforehand. We would have literally had no music. So please test it out beforehand if you are relying on the internet. Obviously we didn't have a "real" DJ, but we can't be the only couple on a budget.
Small issues aside, we had a great evening and would definitely recommend the zoo for a fun and non-traditional reception. It was an amazing ni
The venue was beautiful overall but we experienced some problems which really threw the entire night off. First, they are at times hard to get a hold of but when you do they are helpful. Though there is no food tasting, I got many compliments on how good the food was. The problem was with the shuttle. Cocktail hour was supposed to start at 6pm and many of the guests did not even get to the aquarium until after 7pm, ,meanwhile the bridal party was set to be introduced at 6:45 which clearly did not happen. They only have one shuttle for each reception area and this just did not work for over 100 guests. This was also not explained to us, neither was the fact that the bridal party had to be shuttled also, and you use the same shuttle as your guests so you are preventing your guests from getting to the reception while you are on the shuttle, especially if you want to stop once or twice in the zoo for pictures. Once I got to the reception and realized many of my guests were not there, that is when I learned that I shared the same shuttle as the guests and they basically blamed the bridal party for holding up the shuttle and not having guests there on time. I did the highest package which also has passed out appetizers along with the cheese and fruit and so many of my guests did not even get to eat any of it even though I paid a lot of money for them. Because of the shuttle problem, we complained, a lot, so they extended the reception half an hour, although we were set back almost a full hour. I then had to deal with the Dj and who would pay him for the extra time and so on. I was just very frustrated because they tried to put the blame on me and the bridal party when no one fully explained anything to us and we didn't even use the shuttle for long so I still do not understand why so many people waited almost an hour for the shuttle. The sound is also horrible in the aquarium. My guests upstairs could not hear any of the speeches or my slideshow, plus I barely could hear because all I heard was the waterfall behind my table. My guests all said they enjoyed themselves and the reception but for me and the groom, we really were so angry that for all we paid we did not get what we thought. It kind of ruined my wedding reception and I was completely devastated.
The staff at the zoo helped to make our day perfect and absolutely unforgettable.
The Pittsburgh Zoo & PPG Aquarium was the best! They were very helpful, catered to all my needs and above all the food was amazing! Everyone who attended the wedding said they couldn't believe the food and how interesting and fun the location was. Being in with the fish was super cool!
Things that I heard from my guests:
-The people around the zoo were really nice
-The hors d'oeuvres were very good and they were very actively served (everyone had a chance to get quite a few)
-The food was good
-The animals and exhibits were really cool- especially at night
-The reception was beautiful
-The bathrooms were not cleaned and WERE DISGUSTING
-The had to wait for quite a bit of time on a hot shuttle while the driver was missing
Things I appreciated about the zoo:
-The time they took to give us tours and meet with us --they even gave our parents a tour and run-through of the reception
-We were able to stock our own bar, and we had plenty of wine and beer left over
-The zoo was flexible with our smaller-size group (even though we wanted the Aquarium space) and their ability to help us cut out specific costs helped make it manageable within a reasonable budget.
-They did a ton of really special things for us on our wedding day- they had trams waiting for our guests right when we requested them to be there, they shuttled us around to take pictures around the zoo before the reception, and they did all the set-up and clean-up... really wonderful.
My suggestion for brides that book the zoo in the future:
- Hire a coordinator to oversee details the day of the event. There was a bit of confusion between the band and the zoo and the schedule of things, but it was really mostly confusion on the part of our band... I guess I hoped that the zoo would act as our day-of coordinator and tell the band what to do (even though they really should have already known -from the details I sent the band- what to do), but that was a little bit silly to expect.
-Overall, I'd have to recommend the zoo. We loved the venue and all of the people we worked with there- just make sure that you write all of your expectations into the contract you sign, and be extremely mindful of the details of how you want things to run. The zoo runs part of the show for you, but not all of it. Also- be aware that they don't always follow your seating chart: my Aunts and Uncles were served last- behind 3 tables of college friends (that really did not make them happy), and some immediate family members were seated a little bit away from the bridal party table even though the seating chart was laid out differently.
We had our reception in the PPG Aquarium. There were a couple things that went wrong that kind of ticked me off. For example, the bridal party and I were running late (because of photos) and Bob and his staff decided NOT to start serving our guests salads nor dinner until we arrived... even though I gave him a thorough timeline that stated salads were to come out at 7:50!
Another thing, Bob isn't that great at responding to emails. I had to call him on several occasions just to get a response. Very annoying!
And the Kitchen staff threw away my bakers cake stand... Yeah.. now we have to pay for it.
But overall, we had a great time and everyone loved the venue! And even though we were not allowed a tasting, the food was way better than what we expected!
But overall If I could do it all over again, I would still have it at the Zoo... but I would give Bob specific instructions on when to feed our guests... even if the bridal party is NOT present.
We had our wedding at the aquarium on May 26, 2012. I can't begin to explain how helpful everyone was from the very beginning. Upon our first tour, we left feeling 100% confident in having our reception there. Jaime, Bob and the rest of the staff were responsive to e-mails and phone calls. The food was delicious and the atmosphere was fantastic. They did all the set up and clean up for us, which was a big selling point for us. Also, given the awesome location, the price was incredible. We received so many compliments about how nice the place looked and how fun it was. My only regret is that we didn't pay for the extra hour because 4 hours went way too fast! I will be recommending the zoo to others for their wedding receptions in the future!
We really wanted a venue that would allow our out of town guests to see more of the city than a hotel ballroom. The zoo offered that and provided entertainment all night.
My husband and I just got married on October 15,2011. The PPG Aquarium took our idea of a destination wedding and brought it close enough for all of our family and friends to attend. It was tropical and beautiful! We have gotten so many compliments on our wedding. The venue was so different and unique, it was perfect. The food was delicious, the staff was professional, and very attentive during the event. Jamie, the events coordinator, and Bob, the director of catering, we're great to work with. They were very prompt in returning my calls and emails, and met with us several times during the planning process to ensure everything was perfect. We couldn't have picked a better place for our wedding. Though it was a bit pricey, it was well worth the cost, based on all the feedback we got from our guests.
We had our reception at Water's Edge. Despite the rain (cocktail hour had to be held inside) and the polar bears hiding for most of the night, it was an amazing evening. Most of our guests were from out of town and loved seeing this unique location. Even our local guests were amazing with how the space was transformed. They said that they would never look at the zoo the same way again!
Everyone at the zoo was amazing and helpful. Jamie and Bob helped us throughout the planning process and answered our plethora of questions with patience. On the day of the wedding, we showed up early, as planned, to take pictures. It was raining, so two zoo employees drove us around in a shuttle to take photos. We know it took a lot of time, but appreciate all of their help.
I was a bit worried about the food, since no tasting is available. The food was amazing! True top restaurant quality. Several guests raved about it.
The zoo made planning much easier since their packages include the food, bartender service (BYOB), linens, set up, tables, etc. All in all, it was a wonderful experience planning & having the wedding with them.
I was very happy with PPG Aquarium, although the night was a blur, I can't honestly think of anything that wasn't the way I wanted it to be
I wish I could have great things to say about my reception here because all of the planning went amazing, Bob and Jaime were great! The food was amazing! But the actual reception had too many things wrong with it. First, they let guest in too early so I was rushed into a small hiding room and instead of doing photographs before guests got there I spent half of my reception doing it instead of enjoying my reception. Then at the end of the night, I asked if we could take the leftover cake home and one of the staff replied no and continued to throw it away and then while I was walking out alot of staff were telling us how great our cake tasted. Wish I would have had a chance to try it. Finally, at the end of the night they said a shuttle would be back for me and my husband along with my immediate family but instead they forgot us and they knew they did because the woman told me it was her fault she told everyone to go home and because of that we all sat out side the aquarium for over an hour after the reception was over and all of the guest left waiting to find out if and when we could ever leave. I mean seriously, how do you forget the bride and groom, could not believe that happened! When we asked for an explanation the next day for everything that went wrong, they had no explanation and 3 weeks later, we are still waiting for a reply.
We had our wedding reception under the Garden Tent at the Pittsburgh Zoo June 2011 and it was amazing! The open air reception went off without a hitch thanks to the amazing staff at the zoo. The events coordinator, Jaime, and catering manager,Bob, were, from the first day we met, so friendly and accommodating! The rest of the staff that worked our event was just as friendly - they were smiling and happy to be a part of the party! The Garden Tent does not allow you to be near or pass by any of the animals , but we were able to have a couple of smaller animals (oppossum, lizard, owl) brought up to the tent for the guests to see and touch!
Another great perk of the Zoo reception is that the bar is BYO, so you can cater your bar (or lack there of) to your guests and save money by taking advantage of sales at the State Store and returning anything unopened (or using it to stock your own bar after the wedding!). The Zoo is a beautiful, unique place to hold your wedding reception all on its own, but the staff there make it so stress-free and fun! I can't wait to have an excuse to hold another even there!
The zoo staff was great to work with. They returned all of my emails immediately. The day went smoothly and the venue looked beautiful. We got lots of compliments on the food. I can't say enough good things about the Zoo staff.
We absolutely loved the zoo! The room took our breath away when we first walked in. The atmosphere, the service, the food - all great!
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More impressive than your typical hall
The Pittsburgh Zoo & PPG Aquarium is one of the most unique settings for a Wedding Reception in Western Pennsylvania. You can astonish your guests with a backdrop of tropical fish in the elegant PPG Aquarium, or perhaps you would prefer to delight your guests in our romantically lit Garden Tent.
- Price Range: $$
- Amenities: Liquor License, Onsite Catering, Onsite Parking, Outdoor Reception Area, Tented Area, Wheelchair Accessible
- Capacity: Up to 250
- Style: Unusual/Alternative