12 total reviews
So I'm partial because it was my own wedding, but the place was fantastic. I can honestly say I walked into the hotel the day of the wedding without a care in the world. I felt so confident that they had everything under control and would take care of everything, and they did not disappoint. Everything was perfect, and every guest has mentioned how spectacular the food was. Best wedding food ever. It was costly, but if you can afford it, it's worth every penny
The wedding contact from the Softiel is Michelle. She is amazing and was so helpful with any questions and requests. The grand ballroom is the perfect setting for any chic city wedding!
Everything was wonderful--food, ambiance, space; plus Michelle, our Sofitel coordinator, was on top of things, very honest and helpful from day one. Everything went without a glitch.
Thank you for your kind comments! We are so happy to have been a part of your special day and are thrilled to hear that you enjoyed your time with us. We hope that we were able to provide you with magnifique memories to last a lifetime!
Amazing amazing amazing view!!
I wish I had better things to say about this beautiful hotel. My fiancé and I never thought we would get married in a hotel. However, the Sofitel was chosen in honor of my dad who passed away, as it was his favorite hotel.
Things were great in the beginning when we began working with Rachel via email. Rachel moved and we ended up working with Mary Ann. Once we started working with Mary Ann, things were fantastic. She was kind, professional and fun. Things got really bad though. She was only willing to give my florist 30 minutes to set up because they need to have the opportunity to sell the ballroom during the day. Totally makes sense, they want to have that opportunity for another client. However, 30 minutes is not enough time for a wedding. At least an hour should be devoted to a wedding set up if the room gets booked. We asked about this, and were told rudely that we must have picked an in experienced florist. I called my florist and asked her about set up and she was shocked as well. My fiancé and I were stressed, and we spoke with Mary Ann on the phone. She ended up literally screaming at me. It was the most horrible conversation ever. We both were upset, but she completely lost it. I have never worked with someone more unprofessional. I have emails from her saying that she "was disappointed in us" and we "are asking for too much." We also ended up meeting with the general manger, who was nice enough but it appeared as though we were not taken seriously.
My fiancé and I have never had such problems. I urge every bride to walk with deep caution should you chose this hotel. Also, on a separate note, they charge everyone for a higher menu price should you offer a food upgrade. It doesn't quite make sense even after they explained it. I called five hotels in the area and no one else does that.
Sorry for my rant, but again, just be careful here, and I urge you to look elsewhere.
the sofitel was an amazing place and i was so pleased with everything they did. all of our guests were raving about the rooms, the service, and especially the food. we were treated so well and i had a great relationship with my contact there. i would highly recommend having your wedding at the sofitel. and ask for rachel!!
That's the Sofitel's motto and they definitely hold true to it! I held my wedding ceremony and reception there a couple weeks ago and every single detail about the planning experience and the wedding was amazing and top notch. Because of the highly organized event staff I was able to plan an entire wedding in 3 months that was absolutely perfect! The entire staff was such a pleasure to work with and the service provided was exceptional. We had many out of town guests stay at the hotel for the weekend and everyone was impressed by their entire experience with their stay and the wedding itself. The hotel is also in a perfect location for out of town guests who want to see the city. The food was definitey a big hit, as well. It was 5 star quality as far as taste and presentation go. The event space was also set up absolutely beautifully, too. The entire wedding was even more than I could have hoped for and I would recommend this venue for anyone who wants a high class, elegant city wedding. I give the Sofitel 5 stars plus!!!
From the first meeting, we were impressed, Michele the planner was amazing. Any email or phone call was returned sometimes within minutes, questions were always answered and solutions were found, not that there were problems.
The actual reception was to die for, the service was second to none and the room was exactly how we had envisioned it. The food was perfect, we are still hearing about how good everything tasted and how much impressed everyone was with the venue.
If I had to do it all over I would not change a thing and I certainly would never dream of not having it at the Sofitel, it was a dream come true!
My entire day was beautiful and the service was amazing! Our guests were treated really well. Food was excellent! Hotel was decorated really well! I did not enjoy the planning process though. It was difficult and time consuming to get answers via phone/email but our meetings were productive and nice. Not all of the details made it into the day-of but that might be common.
-beautiful banquet room
-courtesy to me and my guests was impeccable
-easy to accommodate all of our customizations
-easy to reach the coordinators, Michelle and Sarah
-coordinators made me feel like I was the most important one all the time
-I was comped for some mistakes on the part of the hotel
-amazing farewell brunch
-it's SO WORTH the price. Compared to other hotels in the city, you get an amazing deal here for everything that's included.
-food was incredible and all the guests loved every bite
-beautiful black marble-ish dance floor
-private 3rd floor ballroom and foyer area
-fresh flowers in the lobby for your nasal pleasure
-Michelle and Sarah forgot a couple of small details so make sure you remind your vendors of any specifics so neither you nor they are surprised by anything
-kitchen removed food from some tables before it was finished during a dance set
Michelle, the Director of Catering, honestly made my wedding planning process a nightmare. While we were negotiating the contract, she promptly responded to my emails and phone calls; after the contract was signed, it was a constant struggle to get in touch with her to get my questions answered, to schedule the tasting, etc. She frequently took over a week to respond to a simple email, and she occasionally never returned my email or phone call until I called her a second or third time. I assumed things would get better within the month--or even the week--prior to my wedding, but they actually got even worse. Michelle just could not get it together, and if it weren't for my wedding coordinator's assistance in forcing her to finally get things right, I don't know what would have happened.
The actual event was great. Most notably, the food was absolutely incredible; I think almost every one of our guests has raved to us about the food. The same goes for the cake, which was made by Take the Cake. The service by the waiters and other staff was also very good. Thus, if it weren't for Michelle's inability to do her job, I would have had a great experience. But, as it is, when I think back about my experience with the Sofitel, I unfortunately have very negative thoughts. And that's incredibly disappointing, considering it was a major part of the best night of my life.
the hotel was magnificent and the food was beyond fantastic
Report Abuse Policy
If you have any documentation proving it false, please send it to email@example.com. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Thank you for reporting your review.
Our policy is to only take down reviews that contain spam, explicit content or are proven to be factually false; we cannot dispute a bride’s opinion. We will review your request in the order it was received.
You can expect to receive a response within 5 business days.
Contemporary. Urban. Sophisticated.
The Grand Ballroom is contemporary in design with a sloped ceiling, vibrant colors and floor-to-ceiling dramatic windows. Weddings at the Sofitel Chicago Water Tower are handled with an eye towards visual artistry while still focusing on the spectacular experience.
- Price Range: $$$
- Amenities: Indoor Ceremony Area, Liability Insurance, Liquor License, Onsite Catering, Onsite Overnight Accommodations, Onsite Parking, Onsite Wedding Consultant, Outside Caterers Allowed, Valet Parking, Wheelchair Accessible
- Capacity: Up to 350
- Style: Banquet/Reception Hall, Hotel/Resort, Restaurant, Unusual/Alternative
awards and affiliations
- The Knot Best Of Weddings 2008-09