13 total reviews
Great to work with!!
I rented tablecloths and plates, since our venue provided all other things. Kris at Ultimate was easy to work with and quick to respond. She initiated phone calls, which meant one less thing for me to worry about remembering. When the tablecloths I ordered came in to them in the wrong color, she called right away and discussed a substitute and it all worked out, even making changes at the last minute. We opted to pick up and return items on our own, which was extremely easy as well, we even were able to pick up a day early without any additional charge.
The staff was willing to help create the most magical atmosphere. They were easy to work with and all the little extras made our day fantastic.
What a disaster!!! Do not hire this company! Ultimate Events seemed like a decent company to work with from the beginning but things really went downhill as my wedding date was getting closer. And an explosion occurred on the day of my wedding - not the time where the bride wants to deal with issues.
As my date approached, I had questions arise. Specifically, I needed to know how much money we owed Ultimate Events. I sent them an email and received a response. Based upon that response, I went ahead and paid them that requested amount. Turns out a couple of weeks later, we found out that the amount was incorrect and that I actually owed them about $1300 more. The super annoying thing about that is that when I asked them why they didn't tell me about this when I had asked, the response I received was because their response was based on a different computer program that she didn't have open at the time. If a customer has a question, open the program and get the correct answer! As annoying as this was, this was nothing compared to what happened on my actual wedding day.
I had rented farm style chairs for my wedding. The chairs cost $12/each. I knew that it was going to be a huge expense but I was willing to pay it to get exactly what I wanted. Ultimate Events knew that my wedding was to take place outdoors as my venue is an outdoor venue. On the morning of the wedding, when Ultimate Events was to deliver my rentals (including the chairs) they refused to set up the chairs outdoors. They stated that the grass had a small amount of dew on it so they would not set up the chairs outside and wanted to move my wedding inside. My wedding day was a perfect sunny day - there was no way that I was going to have the wedding inside because of some dew that was going to be dry in a short period of time. News flash! It's Minnesota! There is always dew on the grass in the mornings! Don't rent $12 chairs to people with outdoor weddings if you are going to refuse to allow the chairs to be used outdoors! Ultimate Events then had another suggestion - there were white chairs at the venue already from a wedding the previous day - they would allow us to use these chairs. But, in order to use them, I had to pay an additional $400. The white chairs that were there rent for about $3/chair - much less than the $12/each that I had already paid for! Why in the world would I need to pay extra to be able to use chairs that were already on location, were cheaper than the ones that I had already paid for, and weren't what I wanted?!?!? But, it's the morning of the wedding so what else is a bride to do? The worst part was that there weren't even enough of these ugly white chairs for my guests so many of my guests were forced to stand in the back. What a joke!
Do not hire these people!!!
We hated working with Ultimate Events and would have chosen ANY other company if our venue hadn't had an exclusive relationship with them. Our point of contact was terrible at responding to us and answering questions. She even just stopped responding to me at one point, and when I contacted the manager and asked for someone else, they just gave us back to her! Our venue had a specific time requirement for when the deliveries could be made, and her answer was basically "We will deliver when we can and they can make it work". The week of our wedding our point of contact went out of town, and then the day before the wedding the chairs were set up in the tent at the tables instead of in the ceremony site. When we called them to ask them to fix it, they said we had to move the chairs ourselves and offered us a $100 discount, which was LESS than the fee we had paid to have them set up the chairs. Our venue contacted Ultimate events on our behalf and Ultimate events promised to deliver a second set of chairs to have at the ceremony site at no extra cost. On the day of the wedding, we arrived to find out they had moved the original set and not delivered a second set. The whole experience was terrible, the tables, chairs, and linens were fine, but for the price I would expect to at least get a response to emails and have our contract followed!
We used ultimate events to rent Chiavari chairs and linens and had an overall good experience. We worked with David and he was quick to respond to emails and phone calls and knew how to help us find exactly what we were looking for. At first we felt a little pressured to keep adding extras to our order, but once we got the price quote we were able to take things off one by one without a problem so it was okay to be able to see the larger price with everything included to help us sort out what we really wanted that was within our budget.
There was an issue that happened after our wedding with charging an unexpected pick-up fee that we wished Ultimate Events could've been more proactive about helping us understand, but David was apologetic and responsive in helping clear the issue up.
We needed to rent some curtains for our wedding venue to block off a particular kitchen area. I looked around for the best price and by far ultimate events had the best price around for pipe and drape that I found. they gave you the option to either have it dropped off and set up or you could pick it up yourself. we chose to pick it up ourselves because we had plenty of man power to put it up. They were very great with the time to pick up and drop it back off! And the wedding looked SO much better with blocking off that area!
When my tent, dance floor, lights and chairs were originally delivered, some adjustments/improvements needed to be made. Fortunately, they were met and exceeded before the event. Dawn Westermann provided excellent customer service.
I was very pleased with the glassware, flatware and china we rented from Ultimate Events for our wedding reception. It was the most affordable, one-stop shop I found for party rental items. I would definitely recommend them to family and friends.
I didnt end up going with this particular vendor. But they did an entire plan out of my wedding prices which was alot of work. They gave me a quote and were incredibly helpful. I would definitely recommend using ultimate events planning
We loved AARCEE! They were easy to rent from and very laid back. They were also flexible with our pick and drop off times. The prices were extremely good and quality of the goods was also great.
They were 9 hours late delivering our tables, chairs, tent and linens-ruining our rehearsal dinner and making us set up and decorate the morning of the wedding. No phone call, no apology received.
I was very happy with all of our rental equipment and the customer service. The quotes for the items were emailed to me in under 5 minutes, and we ahd many items on our rental list. I would recommend AARCEE rentals.
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Ultimate Events is the Twin Cities' largest and most experienced party rental company, providing top-quality party rental equipment for over 45 years. We carry an extensive inventory of tents, linens, china, tables, chairs and other accessories. Our experienced professionals can expertly guide you through the rental process. We offer creative and innovative ideas that will make your event truly memorable. As industry leaders, we pride ourselves on the quality products and superior service we provide.
- Type: Furniture, Generators, Lighting, Linens, Other Rental Items, Portable Restrooms, Tableware, Tents, Theme Props