13 featured reviews
Member Since: 3/18/2012
We had a really fabulous experience working with Megan at Upstairs Downstairs. She was extremely attentive and flexible with my frequently changing my mind about the menu, and made everything happen the way I wanted it. We requested several items that were not on the menu and they made everything work perfectly. The food was delicious, everyone enjoyed it. The service was really good, all the wait staff were extremely attentive and friendly. They also managed our bar, and the bartenders were so friendly. We didn't need to worry about anything during the reception, everything was taken care of. We bought all our own alcohol and the bartenders served it. We ran out of one of our beers and one of our liquors, and they just opened the extra that they had brought along, which we had talked about ahead of time as an option. These are experienced caterers that think of all the details and make it all happen so we didn't need to worry about a thing, just enjoyed ourselves. Catering is always a big part of a wedding budget, so make sure you're getting good service for all that money. Upstairs Downstairs makes that happen!
Member Since: 9/23/2012
From the first phone call to the final follow-up, Megan and her team at Upstairs Downstairs provided some of the best customer service we have ever experienced. They were so nice and genuine, but more importantly, they worked with our budget (which was not large!) and helped us create a perfect menu for our farm wedding. On the day of, the servers and bartenders had only smiles as they served dinner in a torrential downpour, soaked and chilled to the bone. They constantly checked in with us as the schedule had to be adjusted due to weather, and they accommodated our every need and desire. The food was delicious and we got several "best wedding food ever" comments from guests afterwards. Although our choices were less formal, they offer everything on the spectrum, and we highly recommend them to any couple looking to make the catering, drinks and food portion of their day an exceptional experience.
Member Since: 5/4/2011
We had an amazing experience with Upstairs/Downstairs catering. Megan was more than accommodating with everything. We originally planned a sit down dinner, but after our destination wedding, decided on a more casual reception. Megan helped us change our menu and was very understanding of the last minute changes. We had heavy hors d'oeurves and it turned out perfectly. The staff was extremely proficient and friendly. Kim was great at helping time out the service. We weren't sure on how we wanted to have the service, but Kim had us release the tables while our slideshow played and there was never a long line and the food was constantly replaced and fresh. We got multiple compliments from our guests on the food. The tomato bisque shooters were an absolute hit. We couldn't have asked for more and really appreciated the above and beyond caring service that came with it. Definitely recommending to all of my newly engaged friends!
Member Since: 8/22/2012
The staff at Upstairs Downstairs were efficient, organized, and punctual. The food was beautifully plated, and we had wonderful comments from our friends and family. Megan was a joy to work with and made the entire process much easier. Would definitely recommend trying them!!
Member Since: 2/26/2008
The biggest goal for our wedding was to have food people would talk about. And our guests did. They raved about the food from the cocktail hour (a popcorn bar) to the buffet (the thai curry beef was a hit even for the picky eaters) to the late night snack ("these chicken wings are epic") we were so thrilled with the food and Megan and the waitstaff were the cherry on top! They were professional and very helpful. They worked with our budget and I couldn't believe the amount and quality of food we had for our guests (about 100 people)
Member Since: 9/10/2012
Upstairs Downstairs Catering exceeded any and all expectations that I had. My guests all raved about how delicious the food was. Up/down was happy to work with us to create a unique menu. We didn't want a sit down meal, but still wanted our guests to feel full on 'just' appetizers. Mission accomplished. They made numerous hearty dinner options,like brisket,bite sized. Up/Down also provided butler pass, replenished the table when food ran low, and was constantly cycling to clear dirty dishes. And all at a completely reasonable service fee. The real gem from Upstairs Downstairs, though, is Megan . She is in charge of wedding food planning and she blew me away. Not only was she readily available by phone or email, she met with us just enough times to make us feel completely comfortable with all the food plans. She was honest about menu options that did and didn't make sense, and worked hard to make our ideas a reality. She also went above and beyond the day of the wedding. She and her team helped with set up that was outside of their duties, in order to expedite my ceremony to reception room changeover, which was amazing. The catering, in my humble opinion, could not have been better.
Member Since: 12/27/2011
We recently used UP/Down for our June wedding and they were great! From the first time I sat down with Megan I felt comfortable and knew things would go smoothly. We had cheese and fruit out and 3 passed appetizers for cocktail hour. They were awesome and Megan even saved some for my husband and I so we wouldn't miss any food! Our dinner was beef tenderloin, WI chicken or portabella ravioli and it was SO good. I had so many compliments on the quality, taste and presentation. The service was attentive and went very smoothly. I would recommend them to anyone for their big day!
Member Since: 11/20/2012
Upstairs Downstairs recently catered my wedding, and we had a fantastic experience with them. When I eliminated my first choice caterer due to budget constraints, I was concerned I wouldn't be able to get the quality I hoped for in a caterer. After my experience, however, I'm SO glad we went with Upstairs Downstairs instead.
First, the food was delicious, and we had many compliments on it from our guests. They were very accommodating, and even worked with a local farm to obtain local & humanely raised beef for a small price bump. Megan, who was our main contact person leading up to the event & coordinating service day-of, was fantastic to work with. She went above & beyond what I would have expected to make our event run smoothly, and took a lot of the stress off my husband, my mom, and me. Highly recommend!
Member Since: 2/23/2011
We received so many compliments on the food from guests at our wedding, which was an added bonus to all the fun we had sampling menu items and organizing the event with Megan and Dan beforehand. Upstairs Downstairs Catering did everything as promised for a price that was probably half as much as it should have been considering the level of service that came with it! Not only did they provide a fantastic meal with intricate details like personal cheesecakes and frosted sugar cookies with W's on them, they also set up our centerpieces, placecards, gift table, favor boxes, and even prepared extra pastry items for our gift opening/brunch the next morning! Despite only being responsible for the catering portion, Megan checked on me the entire night like a wedding planner to make sure I was having a great time- and even tolerated me with a smile while I had a minor meltdown concerning a separate vendor issue! I am so thankful for all your work, and should we be crazy enough to renew our vows one day we would be delighted to contract your services again :D
Member Since: 8/20/2011
My wedding venue has a limited list of vendors that couples can choose from; Upstairs Downstairs were hands down (and up!) the best possible choice on that list. They ended up being the best vendors of the whole wedding! Megan was interested in what my husband and I wanted and made everything we asked for happen (including rosewater lemonade, not on their menu). She was so pleasant at our tasting appointment: genuine, all her ducks in a row, and very kind. It was easy to stay in touch with her and she let me know well in advance what I needed to get her as each deadline came up. We were constantly encouraged to ask for changes if we wanted them. It really felt like we could have completely changed gears the week before the wedding and they would have made it work. Vegetarian options galore (I am vegetarian and I was very satisfied) and they were quick to offer gluten free entrees if we needed them. The day of the wedding the food was delivered on time and presented beautifully. Megan saved us a plate of stuffed mushrooms since we liked them so much at our tasting and she tucked them on our sweetheart table where guests couldn't see them and thank goodness-- our guests liked them, too! The waitstaff were all very professional and pleasant, approachable to our guests and on top of the empty plates. I really appreciated that Megan was on site to check in with me in a very unobtrusive way as to when I wanted things served (we got done with pictures a little early). We got SO many compliments on the food and staff from our guests, vegetarians and omnivores alike. :) Our money went a long, long way. I think this was one of the best decisions we made for the wedding and I recommend Upstairs Downstairs to everyone. It was a joy to work with this company who clearly wanted to take care of my husband and I on our wedding day. I can't wait to throw another big party so I can work with them again! :)
Member Since: 5/22/2011
This place is wonderful! Megan makes sure you have everything covered for your wedding day and is so helpful throughout the entire process. The food was amazing and we had multiple people, even our photographer, come up to us and say how great the food was. Their servers were very attentive and polite. Overall, the best wedding food vendor in Madison. Plus, you get to try their food right away on your first consult visit. They have a great product and aren't afraid to show you!
Member Since: 7/10/2011
If I could give Upstairs Downstairs 6 stars, I would. We could not have for anything better from our wedding caterer. The food was FANTASTIC - we got so many compliments from our guests on the quality and taste of the food. Leading up to the wedding, Dan and Megan were so patient with my many questions, responded promptly and thoroughly. They also were willing to handle all the communication over email, which was very important to us.
I was so impressed with how flexible they were in accommodating our many requests, and they were willing to work with us to stay within our budget. We researched a lot of caterers in the area, and Upstairs Downstairs was a bit more expensive than many of the other places in town - but we loved how they made us feel like they cared about our wedding rather than making us feel like we were the 100th person to talk to them that day. And again, the food was awesome!
If you're looking for a caterer in the Madison area, you'd be hard pressed to find someone better than Upstairs Downstairs.
Member Since: 6/23/2011
Outstanding food & service! My husband and I just got married on May 26, 2012 and were both extremely happy with Upstairs Downstairs catering. We had a customized buffet menu with our favorite foods including porketta, medium rare carved roast beef and a macaroni and cheese bar! Everyone continues to keep raving about the food and the only thing I wish is that we had leftovers! I worked with Dan and Ronda and they were fantastic - they listened intently and made sure everything was taken care of for the day and for us to pack up afterwards without any hassles. You couldn t beat the price either and some our friends have told us our buffet was better than the $50 per plate meal they served at their own wedding. Thank you Upstairs Downstairs!!
Upstairs Downstairs Catering for Your Wedding
For 35 years, Upstairs Downstairs Catering has prepared every meal with a passion for perfection. Not limited to menu options, we can turn family recipes into fare for your entire party. Whether sit down, family style, or buffet, our attentive and quick responding staff handle every detail.
- Price Range: $$
- Specialty: American Regional, Asian, Continental, Dessert Specialists, Eastern European, French, Fusion, Indian, Italian, Kosher Style, Latin American, Mediterranean, Middle Eastern, Other Cuisine, Seafood, Vegetarian
awards and affiliations
- The Knot Best Of Weddings 2014