5 total reviews
I cannot even begin to describe how unproffessional I believe this vendor is. I have been buying jewelry for a long time and I don't know if I've ever received such poor customer service. I contacted Mike (the owner) asking for him to look into building a custom ring for me. I spoke with him on the phone and he seemed very friendly and willing to work with me. I told him exactly what I wanted over the phone. To be perfectly honest I asked him to alter a piece I had found by a designer online. I told him I had already gotten a bid to make it for a very cheap price but that the quality was not great and so I was prepared to spend a little bit more money if he could build me a quality piece. He not only agreed to make the custom ring, adding that since I was changing the design it was ok to custom make a designer's piece. I was hopeful after talking to Mike when he explained how he built his own pieces and he was "very competitve" that he could give me a quality piece and beat the other offer I received. I emailed him some pictures to make it easy for him to see exactly what I wanted. When I called him to make sure he received my email, he basically told me he wasn't going to waste his time "working with his people" unless I were to go ahead and give him the ok to build it. I didn't feel as if this was common practice, who would give someone an "open check" to just build a piece of jewelry without knowing an approximate cost, so again I asked him if he could just give me a quick estimate. I'm not sure how a $10,000+ sale isn't worth his time, but I got the feeling he is not as "competitve" as he claims. He told me that the price I had been quoted before was a good price, even though I explained I was looking for better quality and willing to pay more. He dismissed my request to quote me a price, even though I gave him exact specifications on what I was looking for and asked him (the expert) to tell me what he could and couldn't do. I found this treatment offensive because he not only exaggerates his "good deals" online and on the phone, but when I pointed out his poor customer service because to my knowledge he never responded to my email or at least called me to let me know he couldn't do the ring, he said "Thank You" and hung up on me! Well the story only gets worse, because I wrote this review on TheKnot.com and he called my cell phone. I answered because I am not an irrational person and I was going to give him an opportunity to make this right. He did not apologize and instead requested I remove my review. He threatened me that if I didn't remove it he could "cause real trouble" for me and he would let the company who designed my ring know I was copying it. (Funny how he was ok to copy it before). I told him that I was not going to retract my review, especially now that he's threatening me. I understand that businesses are going to get mixed reviews, they can't always make everyone happy. But with such a sentimental and expensive purchase, I hope you go somewhere else. He may be nice to you when he knows he's going to make a buck off of you, but based on the treatment I received I can only imagine the poor customer service I would receive AFTER purchasing the ring.
**His comment about how I wasn't a customer was exactly my point?! After he didn't call or email me, why would I buy from him without knowing the price? He isn't going to "scare me" with his threats of suing me. And only shows his true character.
This person has never been a customer of mine. I never responded to her emails with a quote of any kind. I never agreed to do any work for her. If she continues with this libel defamation of me, I will sue her.
The whole process for designing and creating my custom engagement ring for my fiancé was excellent. I brought Mike a picture of the ring style we liked and worked with him to add unique features to make a truly one of a kind ring. Mike provided honest expert opinions on my ideas and really helped to ease the anxiety of purchasing such a special piece of jewelry.
Oh and the price couldn't be beat! I would definitely recommend Mike and Your Diamond Source to all guys out there wanting to give their girl a perfect ring. Thank you for he wonderful work and memorable experience!
Mike was the first and last stop that we made when ring shopping. Of course we did our research ahead of time, so we knew what we were looking for: a great deal, a great diamond and a great experience. We got all of that with Mike and Your Diamond Source. I was able to design my ring with the exact specifications that I imagined in my head, but had never seen in the stores. I absolutely love my diamond and rings! I get compliments everywhere I go!
I cannot think of a better person to work with than Mike Sabo when shopping for an engagement ring. Mike knows the diamond industry and guarantees the highest quality at a very fair price. His patience, guidance and expertise made the process very memorable for my fiancé and I, not to mention pure fun! I am absolutely head over heels in love with my engagement ring and am constantly receiving compliments on it. It is truly beyond anything I could have imagined. The proposal was perfect and we are so fortunate that he was able to be a part of this moment in our lives.
I highly recommend working with Mike Sabo and Your Diamond Source. Whenever the opportunity arises, I refer Mike Sabo to future brides and grooms.
I absolutely loved my engagement ring that my fiance (now husband) had custom made by The Diamond Source. Mike Sabo went out of his way to make sure we were both pleased with the end result. Jeremy and I both found our wedding bands through The Diamond Source as well. I would highly recommend Mike Sabo and The Diamond Source to all the future brides!!!
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