The Knot Help Center
Need help? You're in the right place!
Check out our frequently asked questions below and to learn more about planning your wedding on TheKnot.com, visit our Knowledge Base. Still have questions? Please email [email protected] or call 877-THE-KNOT, Monday-Friday, 10am-6pm EST. We love to hear from you!
What does it cost to use The Knot?
Nothing! Zip! Zilch! Nada! The Knot is totally free to use.
Will my login still work with the relaunch of The Knot?
Yes. Your account and all of your saved details are accessible on the new site, so you can pick up right where you left off.
What if I can't log into my account?
Sorry you're having trouble! If you don't remember your password, you can reset your password from the Log In modal and we'll help you from there. If you're still not able to log in, contact The Knot Customer Service at [email protected].
Why am I being asked to provide personal information when I try to favorite or access certain tools?
Certain tools on The Knot require an account so that we store and retrieve your customized information. We want to provide the most personalized experience throughout your wedding planning, from inspiration to checking off your to-do list items. The more details you share about your wedding preferences, the better we can recommend content you'll love.
What does The Knot do with my personal information it collects?
The information we collect about you and your wedding is used to better recommend content and personalize your experience on the site. This includes personalized mailings that are customized to your wedding location, date, and style to help you better find exactly what you're looking for.
If I created an account on The Bump or The Nest, can I use it to log into The Knot?
Yes. We've made it easy for you to use one email address and password to log into The Knot, The Nest, and The Bump. Your credentials are the same across all of our brands.
How do I change my wedding date or other account information?
You can change your account details by visiting your Account Settings.
How do I change my password?
You can update your password by visiting your Account Settings.
How do I delete my account?
We're sorry to see you go (and we'll miss you)! Please be aware that once your account is deleted, all of your account details, including your saved favorites and checklist items, will be deleted and unable to be restored in the future. You'll also be losing the ability to post reviews for vendors or participate in discussions on our community forums. If you're sure you want to delete your account, contact Customer Service at [email protected].
How can I place an order or check on my order at The Knot Shop?
Please give us a call at (866) 685-2415 or email us at [email protected]. We also have LiveChat available M-F, 10am-6pm, EST at www.theknotshop.com.
For more information, visit The Knot Shop FAQs.
I have a wedding website on the old site builder. How can I access the new site builder?
We'd love to have you on the new site builder. Simply email [email protected] and we'll switch your account to the new site builder. The old site builder is still up and running and you can access your site as usual. Please be sure to clear your cookies and browser history, then log in any time to your dashboard. Some things to note if you switch to the new tool:
- You will have to start your wedding website from scratch
- If you have a custom domain for your old site, we can map it to the new site - it's a two-step in the process though, so we'll need you to start creating the new site first and then complete the mapping when you have a new site URL.
When I click on the Registry section of wedding websites, I can't link my registry - what should I do?
Sorry about that. Sometimes it takes a day or two to process newly created registries. If it's been longer and this still isn't resolved (or this is urgent), email [email protected] and we'll sort this out for you.
How do I allow my guests to RSVP through my website?
You should confirm that you've enabled guests to RSVP by going to Our Wedding and select edit mode. Review that the status to allow guests to RSVP is set to yes. Please confirm "Our Wedding" is not a hidden page.
Alternatively, you can go to Guest List Manager, select an event and change the RSVP setting from this page as well.
Can I limit the RSVP functionality to only my wedding guests?
Not yet. We're working on it though! To limit website access and prevent any expected guests from RSVPing to your wedding, you can set a passcode from the Settings modal and distribute the code your wedding guests.
My purchased custom domain isn't working - what should I do?
If you purchased a custom domain, and it has been more than 4 business days (it can take this long to connect your purchased URL to your site feed), and you are still not seeing your wedding website when you visit the address, then please email [email protected] and we'll resolve this issue for you!
How can I get my wedding website removed from search engines?
While we don't recommend it (because a lot of wedding guests typically find wedding websites by entering a couples' names into search engines like Google), if you would like us to suppress your website from search engine results, please email [email protected]. Please note, it may take up to 28 days for this to be reflected on search engines.
Where is the guestbook?
We're working on it, we promise! We know that seeing well-wishes and messages from your wedding guests is an important part of having a wedding website. We aim to provide a fresh guestbook experience in the coming months.
Why does every guest have a party leader?
The party grouping is just a way to organize your guest list right now. We're still building features around this, and in the future you'll be able to mark a party's invitation or thank-you note as sent (instead of each individual guest in the party).
How do I allow my guests to RSVP through my website?
You can go visit your Guest List Manager, click on an event and change the RSVP setting.
Can I limit the RSVP functionality to only my wedding guests?
Not yet. We're working on it though! To limit website access and prevent any uninvited guests from RSVPing to your wedding, you can set a passcode on the Settings page and distribute to your wedding guests.
Where can I view my favorites?
To visit your favorites board, click here. Next time, go to My Knot in the header, and select My Favorites.
Why do I have to create an account to favorite something?
You need to create an account to favorite an image or article so we can later retrieve it for you. Otherwise, we wouldn't be able to tell who favorited what.
Why can't I find some of the images I favorited on the old site?
We apologize, but some articles and images available on the old site are not available on the new one. If you have favorited any of these items, they will not show up in My Favorites.
How do I delete a favorite?
To delete a favorite, you need to visit the page where you originally favorited the image. From the My Favorites, select the item and from the detail page, deselect the favorited button and the item will be removed from your favorites list.
Note that you will be able to delete more than one image at a time in the future.
Can I create and add a favorite to a different, custom board?
You may only add favorites to the board "Things I Love", a default board created for each users. In the future, you will be able to create custom boards and manage your favorites within these boards.
Was all my saved data retained in the new version of the Checklist?
Your old Checklist data will not be transferred to the new Checklist. If you would to gain access to your old Checklist, please contact customer service at [email protected].
What are Essential to-dos?
To help you prioritize and stay focused, the major wedding to-dos that no bride should be without are tagged as "Essential". To help make things easier, you can filter to view only Essential to-dos so you know the next major decision in the wedding planning process.
How do I modify or add checklist to-dos?
We know you need to edit and add new to-dos specific to you, or deleting to-dos all together. This feature is coming soon!
How do I undo a deleted to-do?
To restore a deleted to-do, filter by Deleted to-dos. Then click on the to-do you want to restore and select "Restore".
Can I share my checklist with my fiance?
You can allow your fiance and others to access your checklist by having them log in to The Knot using your email address and password. Remember, when you allow others to log in to your account, you are giving them access to all of your personalized information (saved dresses, guest list, budget, etc.).
Where is the Payment Tracker?
This is coming soon. We're working on building a better budget tool that is flexible and easily customizable.
Was all my saved data retained in the new version of the Budgeter?
Your total budget, calculated budget costs, actual costs, and personal additions will be brought over to the new budgeter. Your amounts entered into the Payment Tracker will not be transferred.
How do I start using the Budgeter?
Enter your overall total budget to automatically break it down into various wedding categories. These category budgets are based on our recommended split and only serve as a starting point.
How do I edit items in the Budgeter?
To change the cost of a budget item, simply click on the number to edit the amount. The tool automatically sums and balances your budget, so you don't need to worry about adding and subtracting. Just input your actual costs as they are incurred.
How do I modify or add budget items?
We know you need to edit and add new items specific to you, or deleting items all together. This feature is coming soon!
How do I change my total budget?
To change your overall total budget, click the number to edit the amount. The tool will automatically adjust the estimates.
Can I share my budgeter with my fiance?
You can allow your fiance and others access to your budget by having them log in to The Knot using your email address and password.
Remember, when you allow others to log in to your account, you are giving them access to all of your personalized information (saved dresses, guest list, checklist, etc.).
I have a business and would love to be listed on TheKnot.com.
Great news! We love hearing from new vendors. If you'd like to become a local vendor that appears on The Knot website, please start by signing up at The Knot for Local Businesses. This will walk you through the process of getting your business up on the site.
Or you can send us an email at [email protected]. Tell us a bit about your business, your service area, and how we can contact you (phone and email preferred). We will send you information that fits your local area.
I'm a current advertiser. How can I update my listing?
Just visit https://partners.theknot.com and login to your account. If you've forgotten your password, you can reset it by providing your email and clicking "Forgot Password?" from the Partners dashboard.
I am a current advertiser. How do I contact someone about my account?
Please call us at 877-331-7752 or email us at [email protected].
I am a large national advertiser and would like information on how we can partner with TheKnot.com.
Thanks for reaching out to us. Please send us an email at [email protected] and one of our Representatives will get back to you.