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DJ Pat worked my wedding on July 7, 2019. In add...
ition to his DJ services, we used one of his photo buses. Most of our interactions with DJ Pat were great BEFORE our wedding. His online event planning system is great and in the beginning, Pat was very responsive via email. Leading up to our wedding (2-3 months), I would send 2-3 emails to get a single response from Pat.
Our wedding day was here, Pat did a fine job during our ceremony. But our reception is where things started to go wrong.
First, Pat mis-ordered our special dances. The order was supposed to be groom and MOG, then bride and FOB. This order was specially decided during our planning meeting with Pat because the MOG was giving her speech last and the flow would be better. My father and I were shocked and taken off guard (his coat jacket was off) when Pat announced our dance first.
Second, Pat was supposed to organize our group of guests to take a large group picture during our reception. This should have been in his notes. He did not do this.
Third, we had an Italian money dance at our reception. Again, per our planning meeting with Pat, it was decided that the La Tarantella (a song) would be played twice in a row. Pat played this song once and then cut to current music. Our guests were so confused and disappointed because many did not get to dance with us.
Fourth, Pat continuously disappeared from the DJ booth during open-dancing. This was from 7:30-9:45. My husband and I had multiple guests come up to us telling us the Pat continuously was at the bar. While Pat was gone, music was playing too low or even stopped. Our coordinators addressed Pat about the concern during our reception but he ignored their comments and continued leaving. Guests posted videos of the empty DJ booth on their social media accounts (can you imagine how embarrassing that was for me to see the morning after my wedding?).
Fifth, two weeks following our wedding, I emailed Pat about my concerns. Pat’s response was that he received a very important phone call during the last hour of our reception (8:45-9:45) that required him to step away. He apologized for this and offered a $200 refund. Pat did not address where he was from 7:30-8:45, nor did he address any of my other concerns.
I accepted his apology and told him that I would appreciate the refund of $200. But after a few weeks without receiving our refund, I contacted Pat again. I then receive an email from Brian from the Sound Prodigy office letting me know I will not receive my $200 refund until I sign a nondisclosure agreement. I then received the NDA in another email. No word from Pat and Pat did not mention an NDA when he originally offered the refund.
I let Sound Prodigy know that I would not sign the NDA unless I received a refund for the full duration of the time that Pat was not attending to our guests. This was 2 hours and 15 minutes. Pat’s hourly is $250, which totals $562.50.
Four days go by and I still had not received any correspondence about my rejection to sign the NDA. It was only after my coordinator emailed Pat that I see a PayPal refund for $200.
An additional note: Sound Prodigy was a recommended vendor for our wedding venue. Following our wedding, the venue no longer recommends Sound Prodigy to their couples.