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Decorations & Accents
Centerpieces, Flower Delivery & Setup, Vases
Albert's of Brookline Reviews
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Reviewed On 7/19/2015 by jessica l
Albert was wonderful throughout the entire process. I wasn't totally sure what I wanted at first and he guided me to a perfect combination! He gave me great options, some more traditional and others more creative, and was able to execute better...
than I could have expected! He even brought extra flowers for the cake, even though we never asked him to. Finally, he completely took care of the hoopa. We dropped it off a few days before the wedding, we showed up to the venue and it was set up and beautiful! Albert was hands on the whole time and was always available. I definitely recommend him!
Reviewed On 6/03/2015 by Daniel W
I am completely appalled at how this company handled an order I placed just yesterday and the way they handle customer service. I often send flowers to loved ones around the US using various companies and if there was ever an issue or stock was...
n't available, I've always been notified or a completely new order has been placed at no charge. The original order I placed with Alberts was a beautiful arrangement of Pink roses, asiatic lilies, matsumoto asters and alstroemeria in a special box with a balloon and what the recipient received was a bunch of carnations with 4 roses in a clear vase with no balloon. When I called to complain about the order, Albert's said they wanted the original order back in order to send a new one. Never in all my years of sending flowers has a company asked for flowers back. What are you really going to do with old flowers? Its insulting and embarrassing to ask the person you send a gift to, to give it back after it was at the FAULT OF THE COMPANY. They wouldn't even refund me my money but instead only agreed to give me 25% off of my original order which is still not worth the money I originally paid. I'd be happy to send a photo of the order that the recipient received to prove that it was completely different from what I ordered and a lot cheaper then what I paid but there was no talking to them. I will NEVER order from Albert's of Brookline again and I encourage any of you who are local to spend your money elsewhere.
Reviewed On 9/10/2007 by Esther R
price, flexibility (do well within small budget);i fyou request any non-common flowers, make sure you discuss what happens if flowers you requested are not available on the day of the wedding