My wife and I spent $3,300+ on flowers for our wedding on 11/5/22. On the day of, the flowers arrived in an unacceptable condition. To quote our wedding venue director, she had never seen flowers arrive in such a poor state before.
The boutonn...ières were falling apart before we even pinned them on the groomsmen. The table settings had flowers that were browning, as if they were days if not weeks old. We called ABQ Florist yesterday to discuss, and the general manager told us he would call back the next day at 9am alongside the events manager.
So we made sure to set aside 30 minutes at 9am the next day, but never received a call. I finally call the shop and learn that neither the general manager nor the event manager are working that day. So why did the GM tell us otherwise? They are not attempting to make this right at all and just dodging the conversation.
For the amount we spent, we are shocked at the quality of the flowers and the customer service experience. We had a set day/time for a conversation, and they showed zero respect for our time. We have numerous friends getting married over the next 18 months and will be sure to warn them about Albuquerque Florist.
I will update this review with pictures of the flowers once my photographer sends them over.