great helpReviewed on 4/05/2011 Jacqueline S
Mama Lucy was a great help and made my dress experience great and easy
I first learned about Amanda Lina's at a Bridal Show. My sister ended up picking a dress that we both absolutely LOVED. I wasn't prepared to purchase the dress at the trunk show, because I wanted my mom to be a part of the experience - I also thought I'd be able to get the gown virtually anywhere that carried that designer. As it turns out, the only salon in Ontario that carried that particular dress was Amanda Lina's, so I went ahead and made the appointment. Firstly, the salon is absolutely gorgeous. When we got into the store, we had to wait a few minutes until we could check in, but not a big deal. The girl who registered me actually recognized my sister and I from the bridal show. While we waited for our consultant, we were able to look at bridesmaids dresses, and my sister was able to try one on. I feel terrible for not remembering her name, but she was so incredible and helpful! Theresa was my consultant. She sat me down to discuss what I was looking for, and I showed her some pictures. She pulled all of the dresses that I wanted to try, and was absolutely amazing throughout the process. I found out that the original dress that I came to try on again was from 2013 and there were having a lot of difficulty finding it - they had 2 or 3 different people looking for it in storage. I started to put it out of my mind, and when I came out in one of the last dresses, one of the associates was holding the dress! The girl who works at the front desk was looking for it in storage (which apparently contains 700+ dresses in boxes), a box fell and uncovered the dress! I put it on, zipped right up like it was made for me. Theresa put the veil on and it was a done deal. It was totally meant to be! The total experience was one that will be cherished - it was everything I could have hoped for and more! Can't recommend this place enough if you want the whole experience vs. just picking a dress.
Would not recommend this bridal salon at all. I came here for my first ever bridal dress appointment and by comparison have attended another salon which was much better. The atmosphere is uptight (yes, we get it, no pictures! No need to watch us like hawks), you cannot pull your own dresses and the labels are ripped out of the dress so you don't know which one you tried on! When I asked about a specific dress I tried on they told me that they didn't know the designer- ya right! Although Theresa was super sweet, the whole appointment felt rushed and I did not enjoy the overall experience. Don't waste your time here brides!
I have never experienced such poor customer service in my life. I went to Amanda-Lina's when I was shopping for my wedding dress in September 2015. I'm not the type to write reviews, especially negative ones, however after some cool down time I feel this one is necessary. I chose Amanda-Lina's because a friend had recommended it and also since SYTTD Canada is filmed there I assumed it must be a great store. I booked an appointment at Amanda-Lina's weeks in advanced, our group showed up early for the appointment and patiently waited until a consultant was ready. There were only two other brides in the store during the time we were there. I brought pictures of dresses (in my price range) that I liked when looking online. I am very easy-going, a bridal size 6-8, had a budget of $2000, and was searching for a dress without much "bling" and a tulle skirt. When introduced to our consultant Christina, I described and showed her pictures of dresses I liked. After trying on 3 beaded and blinged-out dresses that were not at all what I described and all very similar, she actually sighed and said "You're killing me". When we returned to the dressing room she told me she was joking however I feel she was trying to save the appointment. She made me feel as if I was a nuisance to her. She hardly talked despite me trying consistently to chat in the dressing room. She was impatient, rude, and not at all friendly. We ended up leaving 45 minutes into our 90 minute appointment. We didn't bother looking at bridesmaid dresses. Our entire group was stunned at what we had just experienced when we got back into the car. I would recommend skipping Amanda-Lina's if you are shopping for a bridal gown or bridesmaid dress. You can get significantly better customer service from the teenagers at McDonald's.
I am a bridesmaid and our group went to Amandalinas to get our dresses. From the time we walked in the girls working were rude and unhelpful. I would avoid shopping there at all costs.
It was a very busy day when I went as the store had gotten a lot of hype for the "Say Yes to the Dress Canada" since this is the recording location. The lady that helped me brought me styles I did not like and I left empty-handed.
I purchased my dress here. They had a good selection of dresses, but you were limited to the ones that the sales associates would bring out. The customer service is also very lacking. Appointments are made, but you will end up waiting around for half an hour or so before anyone will work with you. There is also nowhere to really sit as you wait to be ushered into the nicer area where the TV show filming happens. The big problem is that they are very understaffed. There is no making you feel special or allowing you to "experience" the event. Instead of champagne to celebrate a dress being chosen, there is a bell to ring (which is fine, but with the price you pay, you'd expect the store to be comparable to other dress shops). The alterations are also a cash grab. Find yourself another location to buy your dress. Even if you have to drive a bit further, you will save time in the long run, because each visit to this store ends up being twice as long as you would anticipate.
Bridal ExperienceReviewed on 3/30/2015
My mom purchased her dress 35 years ago from this boutique and its a dream come true that I get to say I have experienced the same impeccable, wonderful customer service. Everything ran incredibly smoothly from start to finish. I received the "say yes to the dress" experience minus the lights and camera. Just goes to show you Sam and Rachelle treat every customer like their family. The staff are all amazing bridal attendants with lots of patience, knowledgeable, attention to detail, great listeners and incredibly helpful in obtaining the vision for your wedding dress or evening wear. The selection is extensive and unlimited like no other. ! I'd give them a 6th star if I could! Picked out the perfect wedding dress in under 90 minutes; they treated my bridal party with the same smooth experience and can't wait for alterations there. thanks again Anna
They do NOT stand by their dresses. (Tried but NOT True)Reviewed on 12/18/2014 Tiffany C
I was originally excited when i purchased an Amanda-Lina's Bridal Boutique dress on clearance since I got it for a fairly decent price and it looked like (after careful inspection) that everything was working and in good shape. A couple of months ago, I opened the dress bag to check on the dress and to my horror, when I touched some of the beading along the bust area of the dress, the beads just fell off! I was upset because it looked and felt fine at the bridal show! I did contact them to see if they could remedy this situation but they insisted I would have to pay them a fee for fixing a broken dress (a problem which arose because of their poor workmanship)! I know I took a risk when purchasing a 'final sale' dress but coming from Amanda-Lina's I thought I could trust the quality of their work. I guess not. So if you're a bride-to-be I'd say skip the headache and guesswork of which dresses are good quality or not and buy somewhere else. And if you've already purchased one, be VERY VERY thorough inspecting the dress. Good luck!
Good, but not greatReviewed on 7/06/2014 Danielle A
The dresses are very reasonably priced, but it is difficult to search for dresses as there didn't seem to be any organization on the racks. They also do not carry a wide range of sizes (I'm a 14-16) so I couldn't try on ones that I liked. I did buy my dress from here - and it took 8 months to come in - but I needed a lot of alterations done as they ordered it a couple sizes too big. I did have to initial for the size ordered, but it was based on the measurements they took and how the numbers fell on the size chart. I didn't question it at the time as I assumed they were the experts and knew what they were doing. But better too big than too small I guess. I had my dress altered somewhere else so I can't comment on their seamstress. Their web site is also out of date - I had printed a bunch of dresses from their site that I wanted to try, but they didn't actually carry ANY of them!
Turned out Great!Reviewed on 9/19/2013 Stefanie
I purchased my wedding gown from this store - they have a large selection of nice dresses and a nice store. The staff were not all friendly (some more than others) and I had to have four fittings because they took it in instead of letting it out. It turned out perfect, though!
Stunning and Elegant Haute Couture Looking DressReviewed on 7/14/2013 Jess T
I bought a beautiful empire waist gown with a long train. There was simple beading around the bodice and bottom of the gown. I also bought a beaded jacket that I had sewn into the dress at my tailor's in Yorkville (Giovanni). Everyone thought I spent over $10k and asked who the haute couture designer was!
service is impeccableReviewed on 3/27/2013 Tracy Jennifer S
This company is service oriented, the staff was amazing and knew what looked good on me. They tailored to my tastes and they looked to make me happy. I loved a dress in this store - however in the end I feel in love with a dress in another store that was designed in that store. However I did go back to this bridal store for my fur stole, which was the nicest and best price around.
WORST EXPERIENCE EVER ... Buyers Beware... 1 starReviewed on 11/29/2012 bride t
I have had nothing but issues since I purchased my Casablanca dress in January from Amandalinas. When I purchased the dress on January 20th, 2012, I was informed that it would be ordered that day, arriving in late June, early July. I reminded the cashier at the time that I needed to ensure this dress arrived no later than July. I am out of town on business for most of the summer, and would need to allow for the additional time for fittings and alterations. When I called in the middle of July, they informed me the dress would be arriving the first week of august. I asked why there was the delay as I was originally quoted June/July. She informed me that that was the normal period of time for a dress to take as it was ordered in March. Why was my dress was not ordered until March if I paid for it on January 20th? Thats almost 2 weeks later! After calling several times, leaving messages and having no one return my phone calls, I decided I would need to go into the store. When home briefly in July I stopped into the store to check on the status of my dress. The lady at the cash was hostile with me from the moment I walked in the door. I had called earlier in the day (around 10 am when the store first opened), and I must have spoken with the same girl earlier. Her response was "oh, you were that girl that called earlier right"... to which I replied, "yes, but I never heard back from anyone".... it was now almost 5pm. she was very abrupt and said "well, its very busy on saturdays and dont always have the time to go running around after these things". When I walk in and see 5 sales associates standing around talking at the front door, I have a hard time believing that not one of them could have quickly called me back. She proceeded to argue with me during our entire conversation, saying that my dress was never ordered in march, it was ordered in january and that they never would have promised that the dress would be in by june or july. She then asked who I had spoken to on the phone that had told me it was ordered in march and when I couldnt remember the persons name, she proceeded to tell me that " well you really should be getting peoples names when you are talking to them". Sorry, but I wasn't anticipating on having so many issues that I would need to remember so peoples names. The dress didnt arrive until mid august. Shortly after, I was home briefly and able to pick up my dress. On September 8th I took the dress to my seamstress. When I put on my dress I noticed SEVERAL Major issues on the dress... - the Hem is two inchs shorter on one side than the other - the center lace applique is not straight on my dress.... it is crooked - There are lace appliques on one side of my dress that are not on the other. - At the sweetheart neckline, the lace is sticking out approximately a half inch on one side, and is pretty flush with the dress on the other. - There are loose threads all over the dress, and some beads need to be reattached;the have already started to fall off. The dress hasn't even been worn yet! After being fitted I proceeded back to the store to show the staff of the flaws. They told me "I" would need to pay for the alterations to fix it, and that certain parts of it couldnt be fixed. I took it somewhere else for alterations as I had less than a month before the wedding &They did not provide any solutions or reinbursement. TO DATE: Neither the Owner or Casablanca have taken any responsibility
Went for a sample sale, found a dress!Reviewed on 11/27/2012 Kristen C
I went for the January sample sale so the store was quite busy and I probably didn't have a typical experience you'd have if you made an appointment. We didn't get any service to speak of and had a hard time finding a change room. I did get a beautiful Enzoani dress for a good price though, and they had lots of selection.
Poor customer serviceReviewed on 6/20/2012 Hilary S
Apparently they do not believe in taking appointment times seriously. Very disapointed.
The sales team is great-alterations a rip offReviewed on 9/14/2011 Nadia D
The ladies in the shop are super sweet. It was such greatcustomer service...until my alterations. My dress was NOT ready on the day of my final fitting and they did not tell me this til I got to the shop. The bustle that cost me well over $100, was literally 2 clear buttons sewn on the dress-a complete waste of money.
weddign dress boutiqueReviewed on 3/31/2011 Marta M
great value for my dress! People complimented me all night!