Where do I begin. I ordered my bridal gown through them as well as all 10 of my bridesmaid dresses. We would have been better off ordering them ALL online. Not only did not a single one fit, they were super expensive and the seamstresses "they ...recommend" are 1/2 the price of the dress. They won't order one dress until all are ordered and paid for, and what they also don't tell you is that when they order them they are not custom. So basically, whatever your measurements are they will order a dress that will be "closest" to your size and you deal with all alterations after it comes in. Keep in mind, when you first walk in there is a sign saying all sales are final, of course they are you pay upfront and have no way of declining what you get. I guess this was the best indication that customer service was non-existent once everything was paid for. They also don't let you take pictures, most likely because they are crafted with NO workmanship and don't come out like you expect. Two of my bridesmaids didn't even have lining on the inside of their dresses and wouldn't have known any different had they not all been getting ready together. This is all considering that when the dresses come in 2 weeks before the wedding you're pretty much out of options. My bridal gown on the other hand was pretty much dealt with the same way, ordered as a size which was not mine, every flaw it had was brushed off by the staff, and I too was handed a suggested seamstress card upon walking out. The top was too low, the bottom was uneven, the beading on the train didn't match what was on the top part of my dress, the breast were noticeably uneven and extremely small, and the waist and hips were too big. The waist band had also risen a significant amount making it look like I had absolutely no torso. This dress was ordered in February and came in at the end of July, my wedding was August 17th ultimately leaving me with no other options for a bridal gown. My seamstress did the best with what she had, and did a fantastic job. All the seams were uneven with no extra material leaving little to no room for alterations. Unless you had seen the dress before hand you would have never known all the problems that lied beneath. I wish I could have paid my seamstress the amount of the dress and the bridal shop the amount of the alteration because that would have suited both parties for the amount of work provided.
My bridal gown situation was a disaster to say the least. I have nothing nice to say about any aspect of my experience with Ann Matthews Bridal shop. Rating them with a 1 is a million times more than I'd ever give them credit for.