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Hair Accessories, Veils
Bridesmaid Dresses, Mother of the Bride Dresses, Shower & Party Dresses, Wedding Dresses
Private Appointments Available
Ann Matthews Reviews
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Reviewed On 9/13/2022 by Brenna L
Had an amazing appointment find THE dress! The consultants were so kind and definitely knew what they were doing! They helped me find my dress when I didn't even know I was looking for it. They even played a game where they sent my fiancé quest...
ions about our relationship and I had to guess his answers. Would absolutely recommend this boutique to everyone dress shopping!
Reviewed On 8/20/2022 by Sarah L
I didn’t buy a dress here because they limited me to 45 minutes and 3 dresses. The reviews that talk about them giving you a binder and have you mark what you want with clips is true. They didn’t show me anything from my binder and none of the ...
dresses were even remotely close to what I had picked. I am a mid-40s bride and came in with 2 friends prepared to buy that day with whatever budget I wanted. To be so limited in time and options….that did t suit me at all. They wanted me to schedule gluey another appointment but, frankly, I didn’t have time for that. I had intended to pick a dress and buy it that day, but they wouldn’t show me enough to make that possible. Ended up purchasing my dress at Uptown Bride, who were much more helpful.
Reviewed On 6/12/2022 by Kaylin K
This was one of several shops I visited and I was immediately impressed with the staff and their professionalism. Rather than feeling like I was being run through a bridal mill, my consultant (and everyone else I encountered) took the time to ...
listen and make me feel special. Cassidy was my consultant and I could not have asked for better! She was knowledgeable and made me feel like a princess. I had her undivided attention the entire appointment (unlike another shop where my consultant was bouncing back and forth between clients). She was resourceful in recommending alterations to fit what I had envisioned. She and another staff member even helped me brainstorm wedding venues and hairstyles! Ultimately, Cassidy helped me find a dress I love. I even went back another time to re-try on the dress and was given the same customer service and attention as my first visit.
I’ve seen some negative reviews here after I left the shop, but every interaction I’ve had has been fantastic and I’m going to pick up my dress today!
The only recommendation I have is I would love for more boho and lacy dress options.
Reviewed On 12/08/2021 by Katiana G
I will not be returning to Ann Matthews and will withhold any genuine recommendations to others about visiting this impersonal boutique as well. I've work bridal as a stylist in Denver, Colorado and I know exactly what makes a customer feel val...
ued. ANN MATTHEWS DOESN'T HAVE IT.
It was clear, Cassidy, the stylist, was new and was taking direction from her superior. That would be just fine given the situation (and considering I've been in her position as well as a beginning bridal stylist) but I felt very little effort was put into my appointment to make me feel special or at the very least to make me feel like a serious customer.
I sent photos to them a week beforehand and made it abundantly clear of my interests and my budget. I trust my requests were hardly unattainable as my budget was $2500 and my fiancé joined the appointment to even clarify details for them about our upcoming date.
I am very interested in dresses with dramatic sleeves. It wasn't until the 6th and final dress they brought out that had sleeves at all and not just straps. I felt entirely ignored. There were no detachable sleeves that were brought out to me, despite the manager saying she would "go in the back and look" multiple times which appeared dishonest to me. I know bridal boutiques offer detachable sleeves, halos, sash/belts, veils, sometimes gloves, and headpieces such as tiaras. At no time during the 90min appointment did she offer to accessorize me in any of these complimentary additions for the appointment.
In fact, she didn't talk to me at all about how the alterations work or how I could create a complete bridal look with options and accessories, let alone about each dress. I was expecting or at least hoping she would freely offer details about each gown I was trying on so at the very least I could learn as well and feel informed about my decision.
They asked for me to return for a follow-up and it is quite unclear to me what the value of that will be. I found a dress I thought was the one and even asked the price and was then given another dress to try on after that which looked nothing like the one that caught my eye. It was surely up to me to be impressed with the dresses, to learn about its details, and to pursue information about next steps, all instead of being a valued customer from whom they are determined to get a sale.
As a customer, it's often the salesperson who convinces me to buy well before the item itself (in this case, a wedding gown). I have absolutely no interest in buying from an individual I feel disrespected by. At Ann Matthews, I felt just that. I felt they were not taking my requests seriously and assumed I couldn't afford my requests. THAT IS SO RUDE AND UNACCEPTABLE! I am black and had a good friend who was white (also engaged who referred me to Ann Matthews) go in for a bridal appointment a week earlier and it sounds like we had very different experiences. I'm not sure why that would be the case under any circumstances when dealing with a professional salesperson.
Not an experience I was expecting coming straight from David's Bridal and left with a bitter taste in my mouth. - Katiana
Reviewed On 11/16/2021 by Crystal P
Ann Matthews was my first stop when I went gown shopping in 2019. I wanted to purchase my gown before I moved because I knew moving to a wealthy city would make it likely that I'd be spending double the cost for lesser the quality. Veronica IS ...
A GODDESS! She must have put me in at least 20 gowns to make sure I could find something I loved. She had my style pin pointed right away. They made it so easy to get my dream gown. I not only developed a bit of a relationship with a few of the staff there (and Veronica, of course), but I was able to get every need met. We got our bridesmaid dresses there and I got my veil, my jewelry, and my dress altered there. Getting my gown altered would have been tricky since I love out of state, but they scheduled me for a rush fitting (with an extra fee, of course) and my gown came out perfect after the alterations were fully completed. Every detail accounted for. I can't say enough about how wonderful they are here. I'll happily go back in the future if I need a special occasion dress.
Reviewed On 5/20/2021 by Michelle B
I visited the shop for alterations on my dress and my flower girl's dress, both of which had been purchased elsewhere. I was told the dress would not close and was going to need a very expensive corset in the back. I understand the need to be c...
onservative but I was shocked and in tears. I took my dress home to consider my options and when I tried it on again, we zipped it closed! Between the cost and the staff, it was not a good experience for me.
Reviewed On 3/22/2021 by Ashley C
I will not be going back. I went there for my first ever appointment, and once they heard that I wasn’t ready to purchase something that day (it was my first time ever trying dresses) the tone immediately changed. I was there for a total of 45 ...
mins and only tried 3 dresses (only one of which I had asked to see). The other two were not my style at all. It felt very rushed, like they thought I wasn’t worth their time. I went elsewhere the next day and it made a world of difference! This other salon took their time, asked me lots of questions, and let me stay for the entirety of my allotted time.
Reviewed On 12/31/2020 by Jenn C
We had an amazing appt with Marla today. We scheduled our bride's gown and grooms tux appts back to back due to our wedding date being right around the corner. Marla made the experience comfortable and dare I say FUN! My fiance and I had our fi...
rst child two and a half weeks ago and needless to say, we'd fallen behind on wedding tasks and we're exhausted when we arrived at AMB. However, only minutes in and we were both enjoying ourselves. It was the bridal shopping experience everyone dreams about: laughs, enjoying family, picturing yourself down the isle. As a new mom I was dreading trying on dresses, but Marla made it fun and enjoyable and helped me find a dress and veil that had me feeling giddy for our wedding by the time we left the bridal salon. We couldn't have asked for a better experience.
Reviewed On 8/21/2020 by Chantal O
Emma was amazing! She was patient, funny and so helpful. Emma made my dress shopping experience fun. Best bridal shop in Albuquerque!
Reviewed On 5/24/2020 by Mary B
Long story short: Paid $80 up front and was told TWICE that this would cover all alterations. When dress arrived alterations now cost $369. Owner would not listen and kept interrupting me, I finally told them I’d be picking up my dress without ...
their alterations. Owner insists they can’t leave the pins in but won’t refund my $80. Another professional tailor sees me the next day, uses 4 pins on dress, will cost less than $100.
They won’t let you take pictures because their dresses are overpriced and they don’t want you to find them elsewhere, once the dress is purchased their customer service declines, and they try to take advantage of brides who want the perfect dress and are running out of time.
They also offer discounts to people who give them good reviews, so anywhere you go search the reviews from worst to best and you’ll see that there are countless red flags. Wish I had!
Reviewed On 10/23/2019 by Amber A
I had a great experience at Ann Matthews. Deseree was amazing and so helpful. I told her what style I was looking for and she asked my budget and all the dresses she showed me were all my style and within my budget. If there was a dress she tho...
ught I would like that was a little over my budget she asked if it was okay before I tried it on. They really respect budgets which is extremely important. I was never pressured into anything. Everyone was awesome and made me feel like a princes while I was trying on dresses. One thing I do wish they would verbally explain is that when you say yes to the dress there is no going back or no exchanges within dresses at the store. But overall it was a great experience and I would recommend this store the dresses are absolutely beautiful it was so hard to choose just one. Thank you Ann Matthews I cannot wait to wear my beautiful dress on my wedding day.♥️
Reviewed On 10/17/2019 by Renee P
I had such a great experience at Ann Matthews Bridal. I came in as a walk in looking for a wedding gown for a wedding that’s only four months out. The entire staff was amazing. They helped me find the perfect dress that will be here in time for...
Reviewed On 9/29/2019 by Idalia V
Love how welcoming they made me feel. Love how they hear everything that you have to say about the dress and they
Don’t stop until they find you the dress that it’s for youI would definitely recommend this place to my friends and family They h...
ave so many beautiful styles of dresses
Reviewed On 8/16/2019 by Bernadine M
The people that measure aren’t competent with obtaining correct measurements and don’t care about anything other than stealing your money. They don’t try to correct any mistakes or accommodate the bride or the bridesmaids, they just basically t...
ell you, “you get what you get and get out of the shop!” Go to Yelp and you will see the truth about this shop.
Reviewed On 5/18/2019 by Dominique G
I just recently had my bridal appointment here and I absolutely had the best experience. They care about you and want to know the details about your wedding. I 100% recommend❤️
Reviewed On 2/11/2019 by Jean T
If there was an award for "The Worst of Burque" Ann Matthews would win in a landslide. My niece came from out of town to shop for her wedding dress. Like most people, she had a couple of appointments scheduled as she really has no shopping opti...
ons in her hometown. The salesperson asked what her budget was and if she had shopped anywhere else. My niece gave her the budget and said she had been one place earlier in the day. At that point the salespersons demeanor completely changed. My guess is she thought we were to low budget to be worth her time. She barely listened when my niece told her what she was looking for.
She dumped a binder in her lap telling her this is what we have in your price range with a cup full of binder clips to mark pages and walked off. She made no suggestions or even bothered to point out a page or two that might be along the lines of what we were interested in. Based on the size of the book, it was a huge binder, my guess is our budget was around the same as most. My niece is halfway thru the book with 5 or 6 pages clipped and now the salesperson tells her it's policy that you can only try on 3 dresses if you've shopped elsewhere. Seriously?? If that's an actual policy they should tell people this at the time of the appointment.
We pick 3 dresses, hard to really know what to pick based off of photos. The salesperson puts them in a dressing room, does not assist with putting them on, does not offer up any information about the dress and only wants to know if she likes it or not. Same demeanor with all 3 dresses. At this point we all feel incredibly uncomfortable, my niece feels completely rejected and we are out the door in all of 20 minutes. My sister did stop and complain to the salesperson about how awful the whole experience was but this woman could have cared less. With this treatment Ann Matthews must have a lot of dresses on hangers collecting dust that never see the light of day.
Thanks for treating my family like crap Ann Matthews. People try to shop local and support small business but you can't be supportive of a young woman on an important day in her life. I'll be sure to let the whole 505 know exactly how you treat people. Luckily my niece found THE dress at another wonderful shop here in town, sure it was a little over budget but totally worth it. All it took was one hour, the option to try on a few styles and a delightful salesperson who was interested. It made her day! If you or your family need a wedding dress, please DO NOT shop here. I would NEVER want another bride- to-be to feel the way my niece felt in this store. Big mistake Ann Matthews, huge mistake!!
Reviewed On 1/14/2019 by Brittany A
I honestly don't even know where to start as to how amazing this place is. From the large selection of dresses to the amazing customer service. I am so beyond pleased and we found "the dress" in less than 2 hours! Marla was so much fun and made...
me feel so beautiful and comfortable! and we wont ruin the surprise that had me in tears! Highly recommend this place!
Reviewed On 7/17/2018 by Kirsten M
I’ve haven’t decided which dress I am going to get, so I don’t know if I’ll end up buying from Ann Matthews or not, but out of the 4 places I tried on dresses, Ann Matthews was by far the best service I had. Marla was amazing. She was so friend...
ly and made me feel comfortable. You can tell she really enjoys her job and wants to help you find your dream dress. She told me they do not work on commission, so there was no pressure to by the dress, she wanted me to be 100% sure that is the one I wanted before buying it. I definitely recommend this place!
Reviewed On 6/20/2018 by Elia F
I got my beautiful wedding dress from here and couldn’t have been happier! The staff was amazing and sweet, and the woman who does the alterations is a true gem. I can’t imagin a better wedding dress shopping experience, and I love the way I lo...
oked on my day!
Reviewed On 5/24/2018 by Destini A
I looked all over NM for a wedding dress, losing hope my aunt told me to try Ann Matthews so I booked my appointment and little did I know would be the place I find my dream gown. The staff was amazing and the owner was one of a kind which made...
it such a unique and personal experience! I highly recommend going there for any dress need you may need. I'm scheduled to go back with my girls to pick out some bridesmaid dresses and I CANNOT wait!!!
Reviewed On 5/01/2018 by Dee E
Was happy about how everything turned out during my visit there. Couldn't believe it wasn't a pain to find the right dress. My consultant Deseree was very helpful and I can't wait for the dress to be delivered!
Reviewed On 3/20/2018 by Leslie R
Ann Matthews is amazing! I was very stressed about finding a wedding dress and not looking forward to it. The employees made me feel so comfortable and turned into a whole different experience! They were very helpful and attentive. They played ...
a trivia game with me, in order to save $$ on my dress! I would highly recommend them.
Reviewed On 2/03/2018 by Jazmine K
Ann Matthews is so amazing! I had first gone to David’s Bridal to find my wedding dress and had a horrible experience. I had a tight budget and saw nothing I liked at David’s bridal. I had so much stress after David’s bridal and didn’t think I’...
d find THE dress anywhere. Once I walked into Ann Matthews we were welcomed by Marla. Marla was my consultant for the evening and I absolutely loved her!! She sat down with me and asked what envisioned myself walking down the aisle in and what my budget was. She took me back to the fitting room and had pulled beautiful dresses that matched my wishes perfectly. I was so pleased to have such amazing customer service from Marla and all the other woman that worked there. I tried on four dresses and loved two but didn’t have the water works moment so I was worried. Marla told me to lay out the two dresses I liked and that I would miss the dress I loved and I would know that it was the one. I immediately knew what one I was in love with and what I would wear on my wedding day. I had the water works and Marla was amazing with everything she told me and made me and my whole family so happy. I had the most amazing experience at Ann Matthews and loved the entire staff. I would recommend to anyone. Thank you Ann Matthew and Marla for helping me find my dream dress!
Reviewed On 2/01/2018 by Megan T
Ann Mathews was a wonderful place to buy my dress. I found my dream wedding dress here. The staff was very friendly, and very very kind. All attention was on me and they made it more then an amazing experience for me to find my dress. They made...
my guest that were with me very welcomed. They sat down with me and asked me questions as to what I was looking for and literally picked out the dress I explained. Savannah was the person who helped me. She was very kind, informative and help full. She helped me stay in my budget and did not push me to go out of that. I would recommend this place or any one.
Reviewed On 12/06/2017 by Ellie L
Ann Matthews Bridal was amazing! I met Jason at a wedding expo in January, and from our very first interaction, I always felt like more than just a customer. Everyone I interacted with was phenomenal. Not only did I find my dress there, but ...
the alterations process was seemless as well. I can’t recommend them enough!
Reviewed On 11/05/2017 by Venessa T
Was a wonderful place!! The staff was GREAT and friendly! I loved their dress selections they were VERY unique and different.. I got my dress there their prices are very reasonable! I HIGHLY recommend going there first before anywhere else. I a...
m VERY satisfied !!
Reviewed On 9/17/2017 by Shelby W
This is the best dress experience I've had since I got engaged. Veronica was so ready to help me find the perfect dress and she was so patient while I tried to decide between a bunch of dresses! There was a huge selection to choose from within ...
my budget. I said yes to the dress!
Reviewed On 8/27/2017 by Taryn G
We love every part of Ann Matthews business. There was something special about them since we first connected over a wedding dress fitting. Then, we decided to hire their talented in-house photographer, Emma, as our wedding day photographer. She...
provided exceptional service and was extremely respectful of our day, claiming she was their to "document not disrupt." She nailed our wedding photos and captured our memories perfectly. We can't thank their family-oriented staff enough! Highly recommend for a down to earth experience with exceptional wedding dress styles!
Reviewed On 8/18/2017 by Tya B
The only part of my experience that SUCKED was not being able to take photos of yourself in your gown of choice. Other than that, the store has high quality gowns and many many options to choose from. I had a great personalized experience!
Reviewed On 7/22/2017 by Shamaine S
I visited nearly every wedding gown store in the Albuquerque and Santa Fe area and Ann Matthews had the best dresses of all the stores. Their custom service was also much better than most of the other shops as well. They scheduled appointments ...
and I felt like I had an area mostly to myself so I could take my time. The prices were higher than some of the other shops, but the quality was also much better. All of the staff was very friendly and attentive. My dress actually arrived back early and the alterations went smoothly. Overall I was very pleased with my experience with Ann Matthew. My only complaint is that you are not allowed to take photos of any of the dresses, which can make it difficult to compare to dresses at other shops.
Reviewed On 7/01/2017 by Julisa F
Because of Ann Mathews I was able to get the dress of my dreams , the staff are beyond amazing and they truly care about your big day .. they felt like family not to mention how above and beyond they went for me .. my wedding went from a year i...
n planing too two months away what seemed like the impossible they made possible ...and the seamstress they had was also beyond amazing ...
Reviewed On 5/10/2017 by Samantha U
The only reason this boutique gets even one star is they had THE dress. The gown was perfect. The service on the other hand was awful. The front desk staff and the owner are typically rude, never know what's going on, and are extremely unaccomm...
odating. They pressure you into buying the more expensive dress by making odd backhanded comments. I won't tell you that the entire staff was awful because the people that helped me get in and out of my dress were amazing. This salon wouldn't allow my family to have a champagne toast (champagne we brought, we had to buy their champagne is we wanted to toast) even though we bought the gown from their boutique. When finalizing my gown choice, size, and color they told me the gown would be in the store in 2 weeks. It took nearly 3 months instead and they never notified me, I had to call myself. The final straw for me was after the wedding I decided that I wanted to preserve my gown and so when I google searched Albuquerque gown preservation Ann Matthews link was on the first page and it mentioned that if you bought the dress from the boutique it was only $150. So I decided to give them a call even though I had already not had the best of service. When I called Ann Matthews they told me that there was no such advertisement and that the price was actually $200 with the discount. So I gave them the benefit of the doubt once again and sent them an email with the link of the page that advertised the price. They responsed that it was no longer the price and that they wouldn't honor it even though the web page with their boutique was advertising it. Any nicely run company would honor the price for the customer that had already spent thousands of dollars in their bridal salon and would apologize for the miscommunication and on the back end they would correct whatever advertising errors on their end so that way the mistake would never cost them again. Instead they told me it wasn't their problem or mistake and that it was mine. I have 5 sisters and this company just lost tens of thousands of dollars all because of their customer service. DON'T USE THIS BOUTIQUE if you want good customer service.
Reviewed On 3/02/2017 by Ellie M
I had a FANTASTIC experience at Ann Matthews Bridal. From first talking to Jason at the wedding expo, I could tell that he was very passionate about making my dress shopping experience a great one. Going into the shop for the first time, my g...
roup was warmly greeted by several staff members. I had previewed dresses from their website, so I already had an idea of what I wanted to try on. I showed the pictures to Emma, my consultant, and she pulled them into the dressing room for me. My group sat on a comfy looking couch with a pedestal and a huge mirror in front of it. We were even able to connect into the wifi so that my bridesmaid from another state could FaceTime into the appointment. Emma helped to fit each of the dresses to my body so that I could get a good idea of how it would look once it was altered to me, and I was lucky enough to say yes to my dress! To celebrate, we toasted with champagne and sparkling cider. It was a magical experience, and I can't wait for my dress to come in and to have my dress fittings. Thank you to Jason, Emma, and the whole Ann Matthews Bridal team for making this one of the best shopping experiences ever!!
Reviewed On 3/01/2017 by Ashley C
I am really displeased with this venue. i would never recommend this venue. My sister in law is plus size. when we went in they asked what we would like to she wanted a ballroom gown extra puff. after trying on a few dresses that i had to h...
elp her get in and out (since they were way to small)of we asked if there was anything else that like that style. the employee then told her that she would have to special order anything since she was too big. they did gave her a card to let her know that they could help her with a wight loss program tho. i was completely floored when the bride informed me of that. i couldn't believe that they would ever say that to any women let alone a bride when it is suppose to be her happy day and have fun trying on the dresses. The worker also didn't even give us the time of day. We sat back in a section where she kept leaving and never acknowledge that we were there. just threw dresses in the dressing room and walked away. very disappointed.
Reviewed On 2/06/2017 by Courtney S
Ann Matthews was the first shop I stepped into to go dress shopping. They listened to my ideas and pulled dresses that had aspects that I loved from searching online. The best part is they had David Tuterra and Sophia Tolli dresses, top designe...
rs in their store for a cheap cost! By the 6th dress I tried on I fell in love and bought it right there! I didn't need to go to other stores because they had a top designer dress for a reasonable price. The staff was very nice and attentive and when I was on the fence the owner came in and talked to me about it and it made me feel very personalized and taken care of. After I said yes they popped open a bottle of champagne and we celebrated. They made sure to include my mother and my maid of honor who was on FaceTime during the appointment. It was a great experience and now I can't wait for my dress to come in!
Reviewed On 2/01/2017 by Amanda R
I had a wonderful experience here a few weeks ago when I finally found my dress! The staff was friendly and so helpful. Even gave us a champagne toast! Highly recommend!
Reviewed On 1/23/2017 by Desiree J
We took my daughter in to look at dresses and from the moment we walked in we were welcomed, all of her party were acknowledged and included, and most of all, the bride to be was made to feel special. We had 2 horrible experiences at David's Br...
idal, so going in to Ann Mathews was the exact opposite. My daughter was helped out by Deseree and Jason, and they brought my daughter dresses within her budget, style, and liking. They wanted her to feel beautiful in the dress and made sure to help her find dresses that accented her beauty and figure, and stayed with the style and theme of her upcoming nuptials. We loved that we had our own private, quiet setting to watch her try on dresses and could enjoy seeing her face in the mirror when she saw herself and our reactions to each dress, instead of being in a open room with everyone to see. Staff really made my daughter feel beautiful and even celebrated with champagne as she finally found her perfect dress. They even took pictures of all of us with the bride to be, so that we all could be in the pictures together! This was the experience every bride deserves to receive. They went above and beyond to help her. The care and love they showed my daughter Desiree will always be appreciated and remembered! thank you!
Reviewed On 9/15/2016 by Rebekah G
I had an amazing experience at Ann Matthews. The staff is extremely knowledgeable and helpful when it comes to finding your dress, and you can tell that they really care about making your experience a great one. They were able to make my vision...
a reality and they helped me find exactly what I was looking for!
Reviewed On 5/10/2016 by Natalie G
I cannot say enough good things about this place! They saved the day for me after a disaster at brides by demetrios. The staff was so helpful and friendly to me. The lady who does alterations was so unbelievably amazing. She's so kind and did a...
n amazing job fixing my nightmare dress demetrios ended up giving me. Thank you for Turing my horrible bridal experience into a positive one.
Reviewed On 12/12/2015 by Natalie R
This was my third visit to a bridal shop and they were WONDERFUL! Ashley was so helpful and friendly. It felt l me I was being helped by a life long friend. I would HIGHLY recommend them to anyone who is looking for a wedding dress! Thanks guys...
Reviewed On 8/03/2015 by Kathryn F
I found my wedding dress at Ann Matthews this past weekend! Came in with my grandma, mom and sister and was greeted by Jason with open arms. It was instantly a better experience than we had elsewhere. He listened to our ideas, looked at the pic...
tures I had brought in and keeping in mind the venue started pulling dresses to try on. Veronica helped me try dresses on and being open to ideas they helped guide me into my perfect dress. It wound up being something completely different than what I ever would have thought I'd wear but the dress is stunning and putting it on made me feel beautiful for the first time. We felt like family, talking and joking with the employees who really made the experience special and easy. With a no pressure customer service we thought about things overnight and decided to go back the next day. We left there ordering my dress, bridesmaid dress and great ideas for mom and grandma. Thank you Anna Matthews for your patience and everything you've done for us! I highly recommend for anyone who is looking.
Reviewed On 6/14/2015 by Melissa W
I came in a few months ago with specifics on what I wanted for my dress and also a picture I found on Ann Matthews website. Stephanie fit me in the dress and I knew that I found the one. She was a huge help in finding my perfect dress. Today I ...
also brought my groom and the groomsmen in to be fitted for their vests. My guys were a little rowdy and not well behaved unfortunately and Breanna was very understanding and patient with everyone. She had the best personality and took care of everything perfectly! With me being stressed out, Breanna had amazing patience with my guys and helped me feel better. Ann Matthews is definitely a tough to beat store. Highly recommended!
Reviewed On 1/14/2015 by Alexis B
I had a short window to find a dress (4 weeks) and they put me at ease right away that I would find an amazing dress. I had more than enough choices in my price range and time frame and I got a dress more beautiful than I could have imagined! ...
Their alterations department is wonderful as well making sure I was comfortable and that my dress fit perfectly.
Reviewed On 7/18/2014 by EJ P
My wedding dress was beautiful. The staff at Ann Matthews made the selection and fitting process smooth. Great seamstress...she had to fix a slight flaw on the dress from the factory. The store took responsibility for that.
Reviewed On 6/20/2014 by Sheila R
Ann Matthews is a local family owned business in Albuquerque and are an absolute gem in the City. The staff is friendly, and incredibly knowledgeable about wedding dresses. They are also affordable. My experience there was phenomenal. They unde...
rstood what I was looking for right away and pulled dresses that I wouldn't have thought of but were exactly what I was looking for. My dress was gorgeous and fit like a glove. I was able to find my headpiece and veil there as well. They took great care of me and never made me feel like a sale (which I had experienced elsewhere). I would recommend them to everyone looking for wedding dresses and prom dresses too for that matter. 5 STARS!!
Reviewed On 1/13/2014 by Jenni D
My mom, sister and I recently visited Ann Matthews for my bridal appointment and had an absolutely wonderful experience. Not only was the staff attentive and kind on the phone when gathering my information for the appointment, but they were als...
o very adept at finding styles that were very much in line with what I was looking for. Ann Matthews is a family business and was therefore much smaller and customer focused than the bridal department stores. The entire staff went out of their way to make me happy. It did not feel like they were forcing me to buy a dress from them, but rather wanted to provide comprehensive information about the dresses and designers to help me find a dress that made me happiest. I also appreciated their honesty about prices and their truly caring demeanor. I ended up finding the perfect dress and ordering it on the spot, and they even gave us free lotion and chapstick as a "thank you" for supporting their business! I would highly recommend them to others, and I am looking forward to revisiting them for dress fittings and to purchase a veil.
Reviewed On 11/23/2013 by Karlie P
I cannot stress this enough... YOU MUST GET YOUR WEDDING GOWN HERE!
Okay so I went in Ann Matthews on a limb. I was scared to walk in thinking they would turn me away or treat me differently. NOT!
I was greeted with nothing but respect. Each ...
associate helped me. The owner helped me as well.
They had me pick out some dresses and put me in a room to try them on :)
No appointment needed! Wow!
I picked out around 10 dresses to try on. After the 2nd dress I was getting worried I wouldn't find something I loved. The lady helping me try on dresses asked if she could pick a dress for me to try on.
That was the 3rd dress and is now my dress for my wedding day.
So happy with the experience I had. What wonderful people. They really helped me out.
The dress is gorgeous. Absolutely gorgeous. I can not wait to have it on!
Also they have payment options. I was surprised about this because I went to Christine's in santa fe and they were rude and told me "No you have to buy it up front". Who can even do that?
ANNNNNNNNNNNDDDDDDDDDD my dress was 20% off!!!!! Just because of the time I bought it. GOT SO LUCKY!!!!!!!!
Give this bridal shop a try. You won't regret it.
Reviewed On 9/29/2013 by marlucero7
Where do I begin. I ordered my bridal gown through them as well as all 10 of my bridesmaid dresses. We would have been better off ordering them ALL online. Not only did not a single one fit, they were super expensive and the seamstresses "they ...
recommend" are 1/2 the price of the dress. They won't order one dress until all are ordered and paid for, and what they also don't tell you is that when they order them they are not custom. So basically, whatever your measurements are they will order a dress that will be "closest" to your size and you deal with all alterations after it comes in. Keep in mind, when you first walk in there is a sign saying all sales are final, of course they are you pay upfront and have no way of declining what you get. I guess this was the best indication that customer service was non-existent once everything was paid for. They also don't let you take pictures, most likely because they are crafted with NO workmanship and don't come out like you expect. Two of my bridesmaids didn't even have lining on the inside of their dresses and wouldn't have known any different had they not all been getting ready together. This is all considering that when the dresses come in 2 weeks before the wedding you're pretty much out of options. My bridal gown on the other hand was pretty much dealt with the same way, ordered as a size which was not mine, every flaw it had was brushed off by the staff, and I too was handed a suggested seamstress card upon walking out. The top was too low, the bottom was uneven, the beading on the train didn't match what was on the top part of my dress, the breast were noticeably uneven and extremely small, and the waist and hips were too big. The waist band had also risen a significant amount making it look like I had absolutely no torso. This dress was ordered in February and came in at the end of July, my wedding was August 17th ultimately leaving me with no other options for a bridal gown. My seamstress did the best with what she had, and did a fantastic job. All the seams were uneven with no extra material leaving little to no room for alterations. Unless you had seen the dress before hand you would have never known all the problems that lied beneath. I wish I could have paid my seamstress the amount of the dress and the bridal shop the amount of the alteration because that would have suited both parties for the amount of work provided.
My bridal gown situation was a disaster to say the least. I have nothing nice to say about any aspect of my experience with Ann Matthews Bridal shop. Rating them with a 1 is a million times more than I'd ever give them credit for.
Reviewed On 9/25/2013 by deme e
Hole in the wall dress store. sold me a size 10 dress said it was size 6 so it cost me way more to get it taken in. needless to say I was a size 10. also went with a friend to get her dress, and the lady helpig her told her the dress wouldnt fi...
t, she was too big.
Reviewed On 7/08/2013 by Lauren T
They helped me modify a dress into the the dress of my dreams at a great price! I was given the personal cell number of one of the owners and encouraged to call or text with any concerns. Everything was addressed with flexibility...they stored ...
my dress, pressed it, everything to make it easier on me!
Reviewed On 6/14/2013 by Michelle R
Ann Matthews was extremely accommodating and helped me every step of the way with my alterations. I absolutely LOVED my dress! It will always be one of the most beautiful things I've ever owned. I wish I could wear it everyday!
Reviewed On 6/11/2013 by Selena B
I looked at several other vendors in the city but finally found dresses that I felt were worth the expense and that made me feel like a beautiful bride. The ladies here helped me several times to try on dresses, find and pick the perfect one fo...
r me, and were helpful every step of the way. The only complaints are that the price was a little steep and I had to email for about a month to finally pick-up my dress, but at least I definitely got a very high quality dress and a beautiful matching veil - so I would recommend going to this store far ahead of your date to get a dress on time.
Reviewed On 9/21/2012 by Dana R
3 months before my wedding I decided I wanted a different dress. I had found another dress but the manufacturer could not get it in time for my wedding. I decided to just start calling bridal stores across the country hoping one would have my s...
ize/color in stock. Ann Matthews shop did! The woman who helped me over the phone was amazing! So helpful! And they shipped it to me right away! Great customer service!
Reviewed On 10/07/2011 by Carissa M
I had to find a new dress a month before my wedding, they couldn't promise my dress would be in on time( and it was a fight to get a refund they are not willing to admit they are wrong) They said it would be in 3 months before the wedding and i...
t never came nor did they call me and when I would call or go in I was treating so disrespectfully. I know 3 other girls after telliv my story who have had the same problem.... I wish I would of know and read reviews before
Reviewed On 9/21/2011 by Stacey S
I ordered my original dress here in february. The dress had a delivery date of july. My mom and I went in to pick up my dress only to find it had never been ordered. The staff was horrible!!! So rude. They were not willing to do anything to mak...
e the mistake right. We got our money back and would never ever recommend using this place of business!
Reviewed On 8/25/2011 by Michelle F
Ann Matthews is a great place to find your wedding dress. While every place was very nice about bringing out any dress I requested, only the owner at Ann Matthews asked me about particular things I liked about different dresses and brought out ...
other options. The dress I ultimately chose (and loved!) was one I never even saw in the books.
Reviewed On 8/07/2011 by Emily B
Do not get your dress here! They may seem attentive and friendly at first, but they will screw you over. It took about 10 months for my dress to come in, and when it did (a week before the wedding) it was the wrong size.
They never answer the ...
phone, so if you have any out-of-towners or very busy attendants in your party, they will NOT be able to get their measurements in on time. Or will they? Maybe they'll write it down and never call the attendant back.
Again, DO NOT SHOP HERE!
Reviewed On 7/03/2011 by Treva R
I did find my dream dress. I felt as soon as they had my money, customer service was no longer a factor. So do not pay in full until you have your dress. Communication is not part of their service. When I did finally get my dress they wanted no...
thing else to do with me, couldn't wait to get me out of there. Wouldn't even let my mother look for a dress because I quote "we have nothing for your here because you know what you want and I don't have it".
Reviewed On 6/14/2011 by Ruth H
The team at Ann Matthews did an amazing job of listening to what I was looking for initially and working through the appointment with an open ear. All the consultants really know their stock and what's fashionable. They were the first shop I ...
visited in ABQ during my hunt and I went back to them after visiting shops like Brides By Demitrios because their customer service and ability to treat me with respect were unmatched. They also were sensitive to my financial needs and did a great job working within my budget to find the best dress for my money. My mom also bought her dress there, and had a similar experience with them.
Reviewed On 12/13/2010 by Robyn G
Matt at Ann Matthews did a fantastic job helping me select the perfect gown. After asking me a number of questions, he narrowed down the choices and showed me a lace gown I never would have considred for myself. He even picked out a beautiful...
veil that matched perfectly. The only down side was that the dress took about 8 months to arrive and it was hard to get anyone at Ann Matthews on the phone to explain why. They also don't have an alterations person in house, so you have to find someone on your own to make any changes needed.
Reviewed On 11/23/2010 by Lisa R
This is not your typical bridal shop and no one is going to kiss your butt. But Madeline will give it to you straight and found me an amazing dress with no pressure. Be firm on the deadline dates though.
Reviewed On 11/12/2010 by Angela A
Reviewed On 10/31/2010 by Jamie T
They had anything and everything I wanted- or thought I wanted. The staff knew what I would love and the first dress they had me try was PERFECT!
Reviewed On 10/24/2010 by Zanya L
Reviewed On 8/30/2010 by Jessica G
They were very helpful in choosing colors and styles. I went in 2 weeks before the wedding and they had no problem getting the tux on time. Very friendly people. Great prices!
Reviewed On 5/18/2010 by Andrea J
Everyone at Ann Matthews were so nice and caring. I got my dress and my bridesmaids dresses there and I couldn't be happier!!! So helpful and they make you feel like a princess!!!