Ann Matthews

ions about our relationship and I had to guess his answers. Would absolutely recommend this boutique to everyone dress shopping!

dresses were even remotely close to what I had picked. I am a mid-40s bride and came in with 2 friends prepared to buy that day with whatever budget I wanted. To be so limited in time and options….that did t suit me at all. They wanted me to schedule gluey another appointment but, frankly, I didn’t have time for that. I had intended to pick a dress and buy it that day, but they wouldn’t show me enough to make that possible. Ended up purchasing my dress at Uptown Bride, who were much more helpful.

listen and make me feel special. Cassidy was my consultant and I could not have asked for better! She was knowledgeable and made me feel like a princess. I had her undivided attention the entire appointment (unlike another shop where my consultant was bouncing back and forth between clients). She was resourceful in recommending alterations to fit what I had envisioned. She and another staff member even helped me brainstorm wedding venues and hairstyles! Ultimately, Cassidy helped me find a dress I love. I even went back another time to re-try on the dress and was given the same customer service and attention as my first visit. I’ve seen some negative reviews here after I left the shop, but every interaction I’ve had has been fantastic and I’m going to pick up my dress today! The only recommendation I have is I would love for more boho and lacy dress options.

ued. ANN MATTHEWS DOESN'T HAVE IT. It was clear, Cassidy, the stylist, was new and was taking direction from her superior. That would be just fine given the situation (and considering I've been in her position as well as a beginning bridal stylist) but I felt very little effort was put into my appointment to make me feel special or at the very least to make me feel like a serious customer. I sent photos to them a week beforehand and made it abundantly clear of my interests and my budget. I trust my requests were hardly unattainable as my budget was $2500 and my fiancé joined the appointment to even clarify details for them about our upcoming date. I am very interested in dresses with dramatic sleeves. It wasn't until the 6th and final dress they brought out that had sleeves at all and not just straps. I felt entirely ignored. There were no detachable sleeves that were brought out to me, despite the manager saying she would "go in the back and look" multiple times which appeared dishonest to me. I know bridal boutiques offer detachable sleeves, halos, sash/belts, veils, sometimes gloves, and headpieces such as tiaras. At no time during the 90min appointment did she offer to accessorize me in any of these complimentary additions for the appointment. In fact, she didn't talk to me at all about how the alterations work or how I could create a complete bridal look with options and accessories, let alone about each dress. I was expecting or at least hoping she would freely offer details about each gown I was trying on so at the very least I could learn as well and feel informed about my decision. They asked for me to return for a follow-up and it is quite unclear to me what the value of that will be. I found a dress I thought was the one and even asked the price and was then given another dress to try on after that which looked nothing like the one that caught my eye. It was surely up to me to be impressed with the dresses, to learn about its details, and to pursue information about next steps, all instead of being a valued customer from whom they are determined to get a sale. As a customer, it's often the salesperson who convinces me to buy well before the item itself (in this case, a wedding gown). I have absolutely no interest in buying from an individual I feel disrespected by. At Ann Matthews, I felt just that. I felt they were not taking my requests seriously and assumed I couldn't afford my requests. THAT IS SO RUDE AND UNACCEPTABLE! I am black and had a good friend who was white (also engaged who referred me to Ann Matthews) go in for a bridal appointment a week earlier and it sounds like we had very different experiences. I'm not sure why that would be the case under any circumstances when dealing with a professional salesperson. Not an experience I was expecting coming straight from David's Bridal and left with a bitter taste in my mouth. - Katiana

A GODDESS! She must have put me in at least 20 gowns to make sure I could find something I loved. She had my style pin pointed right away. They made it so easy to get my dream gown. I not only developed a bit of a relationship with a few of the staff there (and Veronica, of course), but I was able to get every need met. We got our bridesmaid dresses there and I got my veil, my jewelry, and my dress altered there. Getting my gown altered would have been tricky since I love out of state, but they scheduled me for a rush fitting (with an extra fee, of course) and my gown came out perfect after the alterations were fully completed. Every detail accounted for. I can't say enough about how wonderful they are here. I'll happily go back in the future if I need a special occasion dress.

onservative but I was shocked and in tears. I took my dress home to consider my options and when I tried it on again, we zipped it closed! Between the cost and the staff, it was not a good experience for me.

mins and only tried 3 dresses (only one of which I had asked to see). The other two were not my style at all. It felt very rushed, like they thought I wasn’t worth their time. I went elsewhere the next day and it made a world of difference! This other salon took their time, asked me lots of questions, and let me stay for the entirety of my allotted time.

rst child two and a half weeks ago and needless to say, we'd fallen behind on wedding tasks and we're exhausted when we arrived at AMB. However, only minutes in and we were both enjoying ourselves. It was the bridal shopping experience everyone dreams about: laughs, enjoying family, picturing yourself down the isle. As a new mom I was dreading trying on dresses, but Marla made it fun and enjoyable and helped me find a dress and veil that had me feeling giddy for our wedding by the time we left the bridal salon. We couldn't have asked for a better experience.

their alterations. Owner insists they can’t leave the pins in but won’t refund my $80. Another professional tailor sees me the next day, uses 4 pins on dress, will cost less than $100. They won’t let you take pictures because their dresses are overpriced and they don’t want you to find them elsewhere, once the dress is purchased their customer service declines, and they try to take advantage of brides who want the perfect dress and are running out of time. They also offer discounts to people who give them good reviews, so anywhere you go search the reviews from worst to best and you’ll see that there are countless red flags. Wish I had!

ught I would like that was a little over my budget she asked if it was okay before I tried it on. They really respect budgets which is extremely important. I was never pressured into anything. Everyone was awesome and made me feel like a princes while I was trying on dresses. One thing I do wish they would verbally explain is that when you say yes to the dress there is no going back or no exchanges within dresses at the store. But overall it was a great experience and I would recommend this store the dresses are absolutely beautiful it was so hard to choose just one. Thank you Ann Matthews I cannot wait to wear my beautiful dress on my wedding day.♥️

the wedding.

ave so many beautiful styles of dresses

ell you, “you get what you get and get out of the shop!” Go to Yelp and you will see the truth about this shop.

ons in her hometown. The salesperson asked what her budget was and if she had shopped anywhere else. My niece gave her the budget and said she had been one place earlier in the day. At that point the salespersons demeanor completely changed. My guess is she thought we were to low budget to be worth her time. She barely listened when my niece told her what she was looking for. She dumped a binder in her lap telling her this is what we have in your price range with a cup full of binder clips to mark pages and walked off. She made no suggestions or even bothered to point out a page or two that might be along the lines of what we were interested in. Based on the size of the book, it was a huge binder, my guess is our budget was around the same as most. My niece is halfway thru the book with 5 or 6 pages clipped and now the salesperson tells her it's policy that you can only try on 3 dresses if you've shopped elsewhere. Seriously?? If that's an actual policy they should tell people this at the time of the appointment. We pick 3 dresses, hard to really know what to pick based off of photos. The salesperson puts them in a dressing room, does not assist with putting them on, does not offer up any information about the dress and only wants to know if she likes it or not. Same demeanor with all 3 dresses. At this point we all feel incredibly uncomfortable, my niece feels completely rejected and we are out the door in all of 20 minutes. My sister did stop and complain to the salesperson about how awful the whole experience was but this woman could have cared less. With this treatment Ann Matthews must have a lot of dresses on hangers collecting dust that never see the light of day. Thanks for treating my family like crap Ann Matthews. People try to shop local and support small business but you can't be supportive of a young woman on an important day in her life. I'll be sure to let the whole 505 know exactly how you treat people. Luckily my niece found THE dress at another wonderful shop here in town, sure it was a little over budget but totally worth it. All it took was one hour, the option to try on a few styles and a delightful salesperson who was interested. It made her day! If you or your family need a wedding dress, please DO NOT shop here. I would NEVER want another bride- to-be to feel the way my niece felt in this store. Big mistake Ann Matthews, huge mistake!!

me feel so beautiful and comfortable! and we wont ruin the surprise that had me in tears! Highly recommend this place!

ly and made me feel comfortable. You can tell she really enjoys her job and wants to help you find your dream dress. She told me they do not work on commission, so there was no pressure to by the dress, she wanted me to be 100% sure that is the one I wanted before buying it. I definitely recommend this place!

oked on my day!

it such a unique and personal experience! I highly recommend going there for any dress need you may need. I'm scheduled to go back with my girls to pick out some bridesmaid dresses and I CANNOT wait!!!

a trivia game with me, in order to save $$ on my dress! I would highly recommend them.

d find THE dress anywhere. Once I walked into Ann Matthews we were welcomed by Marla. Marla was my consultant for the evening and I absolutely loved her!! She sat down with me and asked what envisioned myself walking down the aisle in and what my budget was. She took me back to the fitting room and had pulled beautiful dresses that matched my wishes perfectly. I was so pleased to have such amazing customer service from Marla and all the other woman that worked there. I tried on four dresses and loved two but didn’t have the water works moment so I was worried. Marla told me to lay out the two dresses I liked and that I would miss the dress I loved and I would know that it was the one. I immediately knew what one I was in love with and what I would wear on my wedding day. I had the water works and Marla was amazing with everything she told me and made me and my whole family so happy. I had the most amazing experience at Ann Matthews and loved the entire staff. I would recommend to anyone. Thank you Ann Matthew and Marla for helping me find my dream dress!

my guest that were with me very welcomed. They sat down with me and asked me questions as to what I was looking for and literally picked out the dress I explained. Savannah was the person who helped me. She was very kind, informative and help full. She helped me stay in my budget and did not push me to go out of that. I would recommend this place or any one.

the alterations process was seemless as well. I can’t recommend them enough!