Bridesmaid Dresses, Mother of the Bride Dresses, Shower + Party Dresses, Wedding Dresses, Dresses, Private Appointments Available, Fashion Services, Fashion
The only reason this boutique gets even one star is they had THE dress. The gown was perfect. The service on the other hand was awful. The front desk staff and the owner are typically rude, never know what's going on, and are extremely unaccommodating. They pressure you into buying the more expensive dress by making odd backhanded comments. I won't tell you that the entire staff was awful because the people that helped me get in and out of my dress were amazing. This salon wouldn't allow my family to have a champagne toast (champagne we brought, we had to buy their champagne is we wanted to toast) even though we bought the gown from their boutique. When finalizing my gown choice, size, and color they told me the gown would be in the store in 2 weeks. It took nearly 3 months instead and they never notified me, I had to call myself. The final straw for me was after the wedding I decided that I wanted to preserve my gown and so when I google searched Albuquerque gown preservation Ann Matthews link was on the first page and it mentioned that if you bought the dress from the boutique it was only $150. So I decided to give them a call even though I had already not had the best of service. When I called Ann Matthews they told me that there was no such advertisement and that the price was actually $200 with the discount. So I gave them the benefit of the doubt once again and sent them an email with the link of the page that advertised the price. They responsed that it was no longer the price and that they wouldn't honor it even though the web page with their boutique was advertising it. Any nicely run company would honor the price for the customer that had already spent thousands of dollars in their bridal salon and would apologize for the miscommunication and on the back end they would correct whatever advertising errors on their end so that way the mistake would never cost them again. Instead they told me it wasn't their problem or mistake and that it was mine. I have 5 sisters and this company just lost tens of thousands of dollars all because of their customer service. DON'T USE THIS BOUTIQUE if you want good customer service.
I had a FANTASTIC experience at Ann Matthews Bridal. From first talking to Jason at the wedding expo, I could tell that he was very passionate about making my dress shopping experience a great one. Going into the shop for the first time, my group was warmly greeted by several staff members. I had previewed dresses from their website, so I already had an idea of what I wanted to try on. I showed the pictures to Emma, my consultant, and she pulled them into the dressing room for me. My group sat on a comfy looking couch with a pedestal and a huge mirror in front of it. We were even able to connect into the wifi so that my bridesmaid from another state could FaceTime into the appointment. Emma helped to fit each of the dresses to my body so that I could get a good idea of how it would look once it was altered to me, and I was lucky enough to say yes to my dress! To celebrate, we toasted with champagne and sparkling cider. It was a magical experience, and I can't wait for my dress to come in and to have my dress fittings. Thank you to Jason, Emma, and the whole Ann Matthews Bridal team for making this one of the best shopping experiences ever!!
I am really displeased with this venue. i would never recommend this venue. My sister in law is plus size. when we went in they asked what we would like to she wanted a ballroom gown extra puff. after trying on a few dresses that i had to help her get in and out (since they were way to small)of we asked if there was anything else that like that style. the employee then told her that she would have to special order anything since she was too big. they did gave her a card to let her know that they could help her with a wight loss program tho. i was completely floored when the bride informed me of that. i couldn't believe that they would ever say that to any women let alone a bride when it is suppose to be her happy day and have fun trying on the dresses. The worker also didn't even give us the time of day. We sat back in a section where she kept leaving and never acknowledge that we were there. just threw dresses in the dressing room and walked away. very disappointed.
Ann Matthews was the first shop I stepped into to go dress shopping. They listened to my ideas and pulled dresses that had aspects that I loved from searching online. The best part is they had David Tuterra and Sophia Tolli dresses, top designers in their store for a cheap cost! By the 6th dress I tried on I fell in love and bought it right there! I didn't need to go to other stores because they had a top designer dress for a reasonable price. The staff was very nice and attentive and when I was on the fence the owner came in and talked to me about it and it made me feel very personalized and taken care of. After I said yes they popped open a bottle of champagne and we celebrated. They made sure to include my mother and my maid of honor who was on FaceTime during the appointment. It was a great experience and now I can't wait for my dress to come in!
I had a wonderful experience here a few weeks ago when I finally found my dress! The staff was friendly and so helpful. Even gave us a champagne toast! Highly recommend!
We took my daughter in to look at dresses and from the moment we walked in we were welcomed, all of her party were acknowledged and included, and most of all, the bride to be was made to feel special. We had 2 horrible experiences at David's Bridal, so going in to Ann Mathews was the exact opposite. My daughter was helped out by Deseree and Jason, and they brought my daughter dresses within her budget, style, and liking. They wanted her to feel beautiful in the dress and made sure to help her find dresses that accented her beauty and figure, and stayed with the style and theme of her upcoming nuptials. We loved that we had our own private, quiet setting to watch her try on dresses and could enjoy seeing her face in the mirror when she saw herself and our reactions to each dress, instead of being in a open room with everyone to see. Staff really made my daughter feel beautiful and even celebrated with champagne as she finally found her perfect dress. They even took pictures of all of us with the bride to be, so that we all could be in the pictures together! This was the experience every bride deserves to receive. They went above and beyond to help her. The care and love they showed my daughter Desiree will always be appreciated and remembered! thank you!
I had an amazing experience at Ann Matthews. The staff is extremely knowledgeable and helpful when it comes to finding your dress, and you can tell that they really care about making your experience a great one. They were able to make my vision a reality and they helped me find exactly what I was looking for!
I cannot say enough good things about this place! They saved the day for me after a disaster at brides by demetrios. The staff was so helpful and friendly to me. The lady who does alterations was so unbelievably amazing. She's so kind and did an amazing job fixing my nightmare dress demetrios ended up giving me. Thank you for Turing my horrible bridal experience into a positive one.
This was my third visit to a bridal shop and they were WONDERFUL! Ashley was so helpful and friendly. It felt l me I was being helped by a life long friend. I would HIGHLY recommend them to anyone who is looking for a wedding dress! Thanks guys!
I found my wedding dress at Ann Matthews this past weekend! Came in with my grandma, mom and sister and was greeted by Jason with open arms. It was instantly a better experience than we had elsewhere. He listened to our ideas, looked at the pictures I had brought in and keeping in mind the venue started pulling dresses to try on. Veronica helped me try dresses on and being open to ideas they helped guide me into my perfect dress. It wound up being something completely different than what I ever would have thought I'd wear but the dress is stunning and putting it on made me feel beautiful for the first time. We felt like family, talking and joking with the employees who really made the experience special and easy. With a no pressure customer service we thought about things overnight and decided to go back the next day. We left there ordering my dress, bridesmaid dress and great ideas for mom and grandma. Thank you Anna Matthews for your patience and everything you've done for us! I highly recommend for anyone who is looking.
I came in a few months ago with specifics on what I wanted for my dress and also a picture I found on Ann Matthews website. Stephanie fit me in the dress and I knew that I found the one. She was a huge help in finding my perfect dress. Today I also brought my groom and the groomsmen in to be fitted for their vests. My guys were a little rowdy and not well behaved unfortunately and Breanna was very understanding and patient with everyone. She had the best personality and took care of everything perfectly! With me being stressed out, Breanna had amazing patience with my guys and helped me feel better. Ann Matthews is definitely a tough to beat store. Highly recommended!
Put me at easeReviewed on 1/14/2015 Alexis B
I had a short window to find a dress (4 weeks) and they put me at ease right away that I would find an amazing dress. I had more than enough choices in my price range and time frame and I got a dress more beautiful than I could have imagined! Their alterations department is wonderful as well making sure I was comfortable and that my dress fit perfectly.
Bride's DressReviewed on 7/18/2014 EJ P
My wedding dress was beautiful. The staff at Ann Matthews made the selection and fitting process smooth. Great seamstress...she had to fix a slight flaw on the dress from the factory. The store took responsibility for that.
Perfect dress!Reviewed on 6/20/2014 Sheila R
Ann Matthews is a local family owned business in Albuquerque and are an absolute gem in the City. The staff is friendly, and incredibly knowledgeable about wedding dresses. They are also affordable. My experience there was phenomenal. They understood what I was looking for right away and pulled dresses that I wouldn't have thought of but were exactly what I was looking for. My dress was gorgeous and fit like a glove. I was able to find my headpiece and veil there as well. They took great care of me and never made me feel like a sale (which I had experienced elsewhere). I would recommend them to everyone looking for wedding dresses and prom dresses too for that matter. 5 STARS!!
Found my dress here!Reviewed on 1/13/2014 Jen D
My mom, sister and I recently visited Ann Matthews for my bridal appointment and had an absolutely wonderful experience. Not only was the staff attentive and kind on the phone when gathering my information for the appointment, but they were also very adept at finding styles that were very much in line with what I was looking for. Ann Matthews is a family business and was therefore much smaller and customer focused than the bridal department stores. The entire staff went out of their way to make me happy. It did not feel like they were forcing me to buy a dress from them, but rather wanted to provide comprehensive information about the dresses and designers to help me find a dress that made me happiest. I also appreciated their honesty about prices and their truly caring demeanor. I ended up finding the perfect dress and ordering it on the spot, and they even gave us free lotion and chapstick as a "thank you" for supporting their business! I would highly recommend them to others, and I am looking forward to revisiting them for dress fittings and to purchase a veil.
AN OUTSTANDING EXPERIENCE!Reviewed on 11/23/2013 Karlie P
I cannot stress this enough... YOU MUST GET YOUR WEDDING GOWN HERE! Okay so I went in Ann Matthews on a limb. I was scared to walk in thinking they would turn me away or treat me differently. NOT! I was greeted with nothing but respect. Each associate helped me. The owner helped me as well. They had me pick out some dresses and put me in a room to try them on :) No appointment needed! Wow! I picked out around 10 dresses to try on. After the 2nd dress I was getting worried I wouldn't find something I loved. The lady helping me try on dresses asked if she could pick a dress for me to try on. That was the 3rd dress and is now my dress for my wedding day. So happy with the experience I had. What wonderful people. They really helped me out. The dress is gorgeous. Absolutely gorgeous. I can not wait to have it on! Also they have payment options. I was surprised about this because I went to Christine's in santa fe and they were rude and told me "No you have to buy it up front". Who can even do that? ANNNNNNNNNNNDDDDDDDDDD my dress was 20% off!!!!! Just because of the time I bought it. GOT SO LUCKY!!!!!!!! Give this bridal shop a try. You won't regret it.
Worst Experience of my weddingReviewed on 9/29/2013
Where do I begin. I ordered my bridal gown through them as well as all 10 of my bridesmaid dresses. We would have been better off ordering them ALL online. Not only did not a single one fit, they were super expensive and the seamstresses "they recommend" are 1/2 the price of the dress. They won't order one dress until all are ordered and paid for, and what they also don't tell you is that when they order them they are not custom. So basically, whatever your measurements are they will order a dress that will be "closest" to your size and you deal with all alterations after it comes in. Keep in mind, when you first walk in there is a sign saying all sales are final, of course they are you pay upfront and have no way of declining what you get. I guess this was the best indication that customer service was non-existent once everything was paid for. They also don't let you take pictures, most likely because they are crafted with NO workmanship and don't come out like you expect. Two of my bridesmaids didn't even have lining on the inside of their dresses and wouldn't have known any different had they not all been getting ready together. This is all considering that when the dresses come in 2 weeks before the wedding you're pretty much out of options. My bridal gown on the other hand was pretty much dealt with the same way, ordered as a size which was not mine, every flaw it had was brushed off by the staff, and I too was handed a suggested seamstress card upon walking out. The top was too low, the bottom was uneven, the beading on the train didn't match what was on the top part of my dress, the breast were noticeably uneven and extremely small, and the waist and hips were too big. The waist band had also risen a significant amount making it look like I had absolutely no torso. This dress was ordered in February and came in at the end of July, my wedding was August 17th ultimately leaving me with no other options for a bridal gown. My seamstress did the best with what she had, and did a fantastic job. All the seams were uneven with no extra material leaving little to no room for alterations. Unless you had seen the dress before hand you would have never known all the problems that lied beneath. I wish I could have paid my seamstress the amount of the dress and the bridal shop the amount of the alteration because that would have suited both parties for the amount of work provided. My bridal gown situation was a disaster to say the least. I have nothing nice to say about any aspect of my experience with Ann Matthews Bridal shop. Rating them with a 1 is a million times more than I'd ever give them credit for.
Po DunkReviewed on 9/25/2013 deme e
Hole in the wall dress store. sold me a size 10 dress said it was size 6 so it cost me way more to get it taken in. needless to say I was a size 10. also went with a friend to get her dress, and the lady helpig her told her the dress wouldnt fit, she was too big.
Beautiful dress, wonderful serviceReviewed on 7/08/2013 Lauren T
They helped me modify a dress into the the dress of my dreams at a great price! I was given the personal cell number of one of the owners and encouraged to call or text with any concerns. Everything was addressed with flexibility...they stored my dress, pressed it, everything to make it easier on me!
I LOVED my dress!!!Reviewed on 6/14/2013 Michelle R
Ann Matthews was extremely accommodating and helped me every step of the way with my alterations. I absolutely LOVED my dress! It will always be one of the most beautiful things I've ever owned. I wish I could wear it everyday!
Finally beautiful dresses!Reviewed on 6/11/2013 Selena B
I looked at several other vendors in the city but finally found dresses that I felt were worth the expense and that made me feel like a beautiful bride. The ladies here helped me several times to try on dresses, find and pick the perfect one for me, and were helpful every step of the way. The only complaints are that the price was a little steep and I had to email for about a month to finally pick-up my dress, but at least I definitely got a very high quality dress and a beautiful matching veil - so I would recommend going to this store far ahead of your date to get a dress on time.
Amazingly helpful!Reviewed on 9/21/2012 Dana R
3 months before my wedding I decided I wanted a different dress. I had found another dress but the manufacturer could not get it in time for my wedding. I decided to just start calling bridal stores across the country hoping one would have my size/color in stock. Ann Matthews shop did! The woman who helped me over the phone was amazing! So helpful! And they shipped it to me right away! Great customer service!
Don't do itReviewed on 10/07/2011 Carissa M
I had to find a new dress a month before my wedding, they couldn't promise my dress would be in on time( and it was a fight to get a refund they are not willing to admit they are wrong) They said it would be in 3 months before the wedding and it never came nor did they call me and when I would call or go in I was treating so disrespectfully. I know 3 other girls after telliv my story who have had the same problem.... I wish I would of know and read reviews before
worst experienceReviewed on 9/21/2011 Stacey S
I ordered my original dress here in february. The dress had a delivery date of july. My mom and I went in to pick up my dress only to find it had never been ordered. The staff was horrible!!! So rude. They were not willing to do anything to make the mistake right. We got our money back and would never ever recommend using this place of business!
Anne Matthews the Most HelpfulReviewed on 8/25/2011 Michelle F
Ann Matthews is a great place to find your wedding dress. While every place was very nice about bringing out any dress I requested, only the owner at Ann Matthews asked me about particular things I liked about different dresses and brought out other options. The dress I ultimately chose (and loved!) was one I never even saw in the books.