We hired Asher and Olive for a wedding that was scheduled for September 26, 2020. Then COVID hit, and we had to postpone the wedding to August of the following year (2021).
Several months passed, however, and it became more and more apparent t...hat COVID would prevent us from holding the type of event we had envisioned.
After the groom's mother nearly died from heart attack and required a quadruple bypass surgery, we realized that the risks were too great and unless we wanted to put off the wedding to an indeterminate future date, we had to fully change our plans.
We decided to cancel the wedding entirely and to instead focus on holding an immediate family only backyard micro-wedding.
We contacted Asher and Olive in October 2020 regarding our decision to cancel the catering and asked whether something could be arranged for the deposit we paid.
Several months passed without so much as an acknowledgment of the cancellation from Asher and Olive.
Meanwhile, the venue that we had rented, which is a nonprofit organization, responded immediately and with the complete understanding that the situation that was beyond our control. They kindly refunded our full deposit.
In January 2021, we reached out to our wedding coordinator to let him know of our concern that we still had not heard anything back from Asher and Olive regarding our cancellation at all.
He contacted Asher and Olive on our behalf. Finally, after two and a half months of radio silence from Asher and Olive, they responded by saying, essentially "too bad" and that they were unwilling to make any kind of accommodation after we paid them about $5,000 for our deposit.
I understand that the contract says they are not obligated to refund a deposit, but the situation we are in is so far outside the realm of anyone's control.
We are not expecting the entire deposit to be returned but had anticipated that we could get at least a part of it back, just some sort of accommodation given the circumstances.
We gave them nine months advance notice of the cancellation, we heard nothing back for months. The fact that they were entirely unwilling to consider refunding even a portion of the deposit shows the way they run their business.
They don't care about their clients and are entirely unwilling to be accommodating or understanding.
We paid $5,000 for absolutely no service in return, aside from them "holding the date."
This is not a cancellation under normal circumstances where we would fully understand them having to protect against a loss by declining to return our deposit.
If you are looking for a caterer that cares about their clients and acts with integrity and understanding, this is not the place to go.