I originally chose to buy my wedding dress from Beautiful Brides of Wilmington because Sandra seemed very sweet, honest, and genuine.
Early 2020 I chose my dress with her although they had nothing like the picture I showed her and ...
weren't able to order one like the dress I desired. She told me that even if I ordered it that it would need alterations to have the look I was going for. She convinced me that she could have the dress I picked looking similar to the one I wanted.
I asked how much extra that would be and she started telling me what her recommended seamstress would probably charge. I started having second thoughts and she told me that she would make an exception for me but that her daughter was taking over management and didn't want her doing any more of the seamstress work. She told me in front of my sister that she could do it for approximately $75. I paid my down payment and regularly paid for my dress over the next few months. I heard nothing other than the email invoices for my payments. December 2020 o asked how the alterations were going and stated that if they weren't done I understood due to the crazy year with the pandemic. I got a response that she needed me to come back in and try it on again before she could proceed with alterations. I scheduled time to go in Jan 2021. Feb we went in to look at bridesmaid dresses. I placed a down payment on the Bridesmaid dress for my daughter but did not order as Sandra advised to have them all ordered from the same batch for matching g reasons. Alterations still had not begun. I received an email in July that if we were getting married in Nov I needed to order the bridesmaid's dresses as one of my sisters was. Pregnant and not ready to order her dress in Feb.
I meant to respond to that email to let her know plans had changed to a March 2022 wedding date, however, time got away from me. We were in Wilmington sometime in July and were going to stop by, they had moved.
I tried calling later that week and no one answered. At this point, I can't remember if I left a voicemail or not. I have had a few important events that have taken my attention until recently and since I still had not heard anything about my alterations sent an email in response to the July email about the bridesmaid's dresses. I updated her about our plans and that we no longer would need the bridesmaid's dresses. I asked how the alterations were coming and if they were done so I could come to try on and pick up my dress. I received this response:
I never got a response when I finished the red custom changes and asked when you could come in. Then when your wedding date came and went we assumed you didn't want it, and the beading and red satin on the back were removed. I would have to have payment upfront if you want it redone or you could pick up the gown and wear it as is.
Please contact us as soon as possible."
I called on my lunch break and explained that I had not received any notification that my dress was ready. She did not provide a date. She let me know that it was good I called because they were about to resale my dress. So after all of this time and paying in full, they were about to not deliver the product to me at all. They have my name phone number email and home address. No phone call was made, no follow-up email since I had not responded etc. At the very least they should have mailed my dress. Instead, their plan was to deliver nothing. I picked up my dress without alteratio