Unfortunately, I had a bad experience on my wedding day with beauty entourage and would not recommend this company to anyone. This is based on the experience we had with the owner and the unexpected extra charges.
The owner of the company, As...hley, was unprofessional and frankly difficult to work with. It felt to me like she just wanted to make her money and get the hell out of dodge as quickly as possible. I was shocked at how she treated us. I had friends and family come up to me after and ask me if I was doing OK because the tension in the room that she caused. No bride should be stressed like this on her big day. This is Ashley's business, so I really hope that she improves. The women she works with are all so lovely and they do not deserve the bad rating.
Ashley picked up an email my bridesmaid printed out off the table and read it to me saying "You told your girls to tip 15%, you know that is the minimum right?". She had a nasty tone and the implication was that 15% is not enough. I did tell my girls to tip that much and said that if the stylists do an excellent job, to please pay more. I found it rude that she would come to me to tell me that and to read the email in the first place, it made me quite uncomfortable. She also pulled me aside and said "You know I am the owner, right?". Just strange.
My makeup artist did not do any of the girls lipsticks at first, and planned to complete this at the very end so that we would all look fresh (I appreciate that). Ashley was RUSHING to leave and made everyone super stressed, she kept saying that she had a ferry to make, and my girls were worried that they would not get their lipstick put on. One of my bridesmaids had to take charge and tell her essentially yell at her to stop. For the record, I paid Beauty Entourage $250 extra for them to come to me (I understand as it was a difficult place to get to), the least she could do is stay the entire time and not rush to leave.
My MIL was unhappy with her hair. She washed it and came back. Ashley charged us $50 to redo it. While this was not Ashley's fault, but my MIL for coming in with oily hair, I feel that if this was my business, I would redo a service free of charge if a client wasn't happy. So I was a bit taken aback by that, but fine. HOWEVER, when I looked over charges later, I see that she charged full price ($95) for her hair (for the first time around) even though it says "Mom of the Bride: $55 (Shorter Styles)!!!" Also, everyone should know that they charge $30 to blowdry hair if you come in with damp hair (this is not listed anywhere).
One of my bridesmaids brought in her own lashes. The makeup artists for some reason decided to use her lashes on all the girls. This was a mistake by the makeup artist. Ashley still charged ALL the girls $20 for a "lash application". This is surprising because they charge $20 (the same amount) for lashes and application, so everyone was annoyed by that.
Despite the fact that we were all tense afterwards, the makeup and hair looked excellent and if Ashley wasn't there I probably would have given 5 stars.