My cake from Bethel Bakery was included in my venue. Getting a hold of their wedding department was a complete and total nightmare.
I had to leave multiple voicemails and e-mails, and plenty of phone calls for weeks to get through to them.
The ...in store pickup / Zoom call cake testing was atrocious.
After I finally got through with the wedding department, they didn’t have appointments for Zoom calls. So I had to order my wedding cake over the phone. Which completely ruined the experience. And to add, they just bake the cake and ice it. If you want any cake toppers, any extra detail, you have to buy it, and drop it off, 2 weeks in advance to them. Although they were very thorough, and made sure I got exactly what I wanted. The wedding department isn’t big enough for the amount of cakes they make.
Once I got my cake, ordered, they delivered it to my venue which was SO great.
The cake tasted wonderful.
Overall, 3/5 for Bethel Bakery. If they had a larger wedding department, I’d give them a 5/5!!