Betty Lea Photography

delivery, as well as your dissatisfactory with my abilities to maintain of continuous communication throughout your experience with BLP. I have always prided my business on being a representation of integrity and professionalism and punctuality, but I cannot deny the fact that past 2 years of my life have been extremely trying in so many ways, and unfortunately, it certainly effected my business for a bit. I am always one to take ownership of my failures though, and grow from the lesson. In taking ownership, I take responsibility in letting a season filled with immense adversities get the better of myself. As I am a multi-business owner, seasons such as this can be detrimental to my businesses, myself, and my family with no ability to predict. I agree with you that a professional business should have processes in place in the event of misfortunate events, and I do, but sometimes life happens and I am only human. Those resources also come with a price, and as a full time single mother, in the midst of so very much unexpectedly, utilizing outside resources were not feasible at that time. I also take responsibility, and deeply regret, the delay of your wedding gallery. I take responsibility that I absolutely was late to our first and only meeting, due to caring for my grandmother who was on hospice. More so, I regret panicking about time and rushing her out of the house that day to make it there when I did, because she passed away not long after, and just a few days before your wedding. I also take responsibility for not making the deadline on 1/8/23, but as you were informed, I spent that night in the hospital. Proof is available if needed. I am unaware of what vendors approached upon my departure, however you and I both were aware of a pushy vendor that was very strict with time, in which you approached myself saying that I should disregard her that I knew what I was doing. I must also express my joy in working with your friend and her husband, whom you requested I allow to be the unofficial second photographer, though against my company policy, and I said yes. Nonetheless, the gratitude she showed me that evening for everything she learned from me that day, made me remember why I love photography so much. She even concluded our work with a hug! In wanting to remain affordable, yet maintain a consistent quality that exceeds industry standards, I have implemented vital changes to ensure this never happens to any other clients. As of January 2023, I have incorporated an automated messaging system that provides continuous communication with clients throughout their experience with me. As well as implemented outsourcing and a scheduling system to streamline my work and to ensure a proper work life balance. Again, it was a privilege to be a part of your’s and Daniel’s special day, and my most sincere apologies that this experience did not meet either of our expectations.