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Celeste B.
Baltimore, MD
06
8/21/2021
Hello let me first start this review off with iam not by any circumstances asking for symphony of any sort i just don't want anyone else to be disappointed like i was. So we had our Wedding Au...gust 14th 2021. The owner Tom is an A** Hole. So due to covid we lost the first place which was Lafontaine Blue in New Carrollton. Till today we was told they sent us a letter in the mail explaining the situation of the place closing which i still have not seen still, so let's move forward when we finally was able to get in contact with someone from the place after about 3 to 4 months of no communication from them we was told the only choice we had was to redirect our wedding to either Bleues on the water or the Glen Burnie location no money was offered back we was also given a date of December for our wedding, which I finally was able to get them to change. So moving forward we signed a new contract for the day above August 14th, we was never introduced to our new sales rep until i blew up and demanded some questions be answered. Trust what i tell you it's a lot i could ramble on about but i think by now you have the just that this place is not worth the money they wanted from me. The place has a beautiful ambience but the owner is not using it to the advantage he should, there are a lot of repairs needed down there, I almost fell from a very lose banister outside leading to the pavilion we used for the wedding. The customer service is non I sent several emails with no response for months, nothing I do mean nothing that they stated we would have was done at all, my cake was someone else colors, not the design I asked for at all, when I asked Ron he looked like a dear in head lights, half of the stuff I purchased was not used nor return to me, my package included everything I did not see nor did my finance see the ice cream sundae that was included in my package. I would not recommend this place to my worst enemy. I suggest Tom the owner retires he does not have a customer service bone in his body at all, he hung up on me when i told him i was seeking a lawyer due to all the stress and disappointment he caused me.