I struggled with the prospect of writing a negative review. I have a lot of empathy for small business, especially during covid, and understand that negative reviews significantly affect them. My SIL posted a negative review on The Knot, and I ...agree with the content of her review. Unfortunately, Brittany responded with mistruths, which has motivated me to reply with my own review.
DO NOT HIRE Brittany for your wedding. When my wedding was postponed because of covid, all of our vendors were extremely accommodating except Brittany. She did not want to allow me to use my $330 deposit toward a new date in 2021. To retain her services I would have to pay another $330 deposit for the new date and forfeit the previous deposit. I clearly postponed the date 2 months in advance, and she responded “OK I will cancel out your contract.” She apparently held that date, then blamed me for lost business because of this. I did not ask her to retain my original date. Ultimately, after asking her to reconsider the transfer of my deposit, she relented. She was available for the new date, and sent a new contract to hold it. Before signing the contract, I told her about a revised number of applications - more people now wanted makeup, surpassing her maximum. I had discussed this scenario before signing the first contract. I asked “what is your policy about adding or subtracting people? Does it matter as long as there are 5 people minimum?” and she said “just a 5 person minimum, not going over 10.” I was just being transparent, and she was going to do 5 people instead of 8. I hired a second makeup artist, making Brittany very upset. I explained the situation, but that did not assuage her. She demanded another $200 deposit or that I pay for 8 makeup applications (even though she was doing 5). Brittany felt disrespected and no longer wanted to provide her services, escaping with my deposit. I agreed to terminate our relationship, I didn’t want her bad juju on my wedding day.
I must respond to the review from my SIL. Brittany misrepresented our conversation. Her quoted text “proving” her flexibility was sent to me after we agreed to go separate ways. I did hire her 3 days after my trial; the time allotted before you lose the hold on your date. It wasn’t because I “loved” her work. The brows were too dark. The foundation was heavy and settled into the fine lines on my forehead and on the lines around my mouth from smiling. Brittany told me it was because I had dry skin. A peel/better moisturizer would make it look normal. After talking to an aesthetician and a dermatologist she was wrong. Brittany quoted me “word for word” that “I loved my makeup, it lasted all day and I would love to book you,” which is false. The text actually is “I would like you to do my makeup…it lasted very well. I’m wondering if we could go a little lighter on the brows and use a lighter face makeup? I felt a little too made up in terms of foundation.” Misquoting our conversation proves lack of integrity and disregard for the truth.
I would NOT recommend Brittany to anyone. What I got was thick, caked on makeup that settled awkwardly on my face and was then blamed on my “poor skin.” Brittany’s responses were unsympathetic and untruthful. Brittany, I would expect you to want to learn from a situation like this so you can better your business and yourself. Brides, I hope you choose someone who cares about you as a person, not just as a business transaction. That person is not Brittany.