I wish I could review Lauren separately from this company because she was fantastic, from my makeup trial to doing 9 faces of makeup the day of, Lauren was efficient, pleasant, and finished ahead of schedule. The problems I had with this comp...any were on the business end- they were straight-up awful. I was nervous about them from day one because I felt rushed to make a decision, they seemed excited for me to book with them but once I started asking specific questions about locations, services, prices, the response I got was "If you don't book in the next few days we will not save your spot and may not have an artist to work with you", so I panicked and booked it. The communication was terrible, at times they would respond to emails within minutes, other times it was days or repeatedly emailing them before I got a response. I had many discussions with them about how long services take and my concern about 1 artist not being able to get everything done in time based on their time estimates, they reassured me everything would be fine and made me a schedule to show me how it would all work. I then received an email from them asking me to fill in the schedule and its completely different and they requested to start even earlier to get everything done. I told them we can't start earlier and I was told this would all work out fine, they said "oops, it will be fine, here's your schedule to fill out." I was beyond stressed about there not being enough time for everyone to get done that we even made a plan for who would forfeit makeup if that happened. The next issue was payment. They never reached out to me about payment so I emailed them asking if it was due that day, they said yes it was and they would charge my card that day.. A week goes by and there's no charge, I email them multiple times and nobody emails back or charges my card. Finally one week before my wedding I get a call from someone else in the company who noticed my unanswered emails and finally charged my card. The day of was fine, like I sad, Lauren was amazing and I did truly love my wedding makeup. The biggest issue actually came after my wedding. I got home from my honeymoon to ANOTHER charge from them on my credit card. I reached out to them to ask why and they said they were having a "glitch" with their system and I got charged by accident and they would take care of it and not to dispute the charge with my credit card company. They gave me a PARTIAL refund so I reached out again, they asked me for a screenshot of my credit card (????) which I refused to give, and then told me they cannot give a partial refund for the rest of the money so they wanted to charge me again for something I did not receive, and then refund the total amount. I refused this option and disputed the claim with my credit card company. I then received an email from Grace the owner threatening me with legal action for not paying for a service. To recap, I paid for my services IN FULL a week prior to my wedding, they charged me for SOMEONE ELSE'S services after the fact, and then threatened me. I finally got the money back through the credit card company and never heard from them again but honestly, this company cannot even keep their clients' credit card information safe, DO NOT book with them.