Sadly, I must say, I write this review. Bob and his staff were very nice through the entire process. However, Bob forgot to take a Bridal portrait or a Wedding Party Portrait. Bob then tried to photoshop groomsmen out of a pic so that we would ...have a portrait of the bride. Unfortunately, when we tried to blow it up, it became apparent it was out of focus, as was a problem with A high percentage of the photos. Some of the photos had the bride in focus, but not the groom, or vice versa rendering many photos unuseable. After 5 months of trying to salvage an album, Bob did offer an additional album and refunded about 30%. I’m not really sure what happened that day. We hired him for 10 hours plus an assistant and a lighting guy which really should have been enough time to accomplish all the traditional photos. As I said? He’s a nice man, but sadly, we’ll never have an opportunity to recapture those special moments.