Booth By Mail

for extra toner and photo paper and didn't even get through the amount that comes standard. Then when we tried to contact the company, we had to play phone tag with the manager for over a week for her to only offer us a refund of the extra toner and paper. Very frustrating, would never recommend!

r a rush order. I paid for all items, paid an additional fee for extra photo paper to accommodate the number of guests I was expecting and the rush delivery. I received a receipt via email and thought all was good. Until..... June 26th- I contacted the company to see when the item would be arriving. My party was on Saturday June 29th. I was expecting 100+ guests and they were well aware. They told me it would be arriving the next day June 27th. This was 2 days prior to my party- that is rush? Ok- so, Thursday came and went. I went to bed- as I left for work on Friday June 28th, the container was on my front stoop. So the item must've been delivered some time on Thursday night. Friday after work I opened the container. I checked the contents as they tell you to.. I was missing 100 of the photo papers. I have over 100 guests coming to this event. Inside the container there is a packing slip with what is in the container. The extra 100 photos I paid for was not on the packing slip. Immediately, I contacted the company. I spoke with Jasmin- she proceeded to tell me that is what I ordered. I said no it is not- I have my order in my email and I verified before I called! Also she told me to count my packs of paper. I did- there were 6 packs. She told me each pack had 36 papers in them. I said no they do not. I counted while I was on the phone- there were 18 in each pack. She then called me back after contacting her manager and apologized. I of course stated- the apology is not acceptable especially when I have so many guests coming and this is not enough paper to cover my guests. She apologized and said she understands- ummm that does not make up for what I paid for and the fact that I have items missing! After back and forth, they were going to ship me paper overnight. I expressed that paper will not be here in time for my guests. I want a full refund. They went ahead and shipped paper. It did not arrive in time. I had to hire another company to come with a photo booth. So after all of this, I contacted the company and was told I would not be getting a full refund! How the h$%^ am I not entitled to a full refund when I did not have what I paid for and also btw... had to hire another company! I will dispute this with my bank! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!!!! NOT AFTER THEY DID NOT FULFILL THEIR ORDER AND TRY TO KEEP MY MONEY! I RETURNED ALL ITEMS AND THE PAPER THEY SHIPPED LATE TO ME! HOW DARE YOU NOT RETURN FUNDS! I will make sure to use social media as well to let others know, if they mess your order up- they will try to keep your money. Instead of making the situation better for the customer. I did not half pay for items! You took the money directly from my account! How dare you steal money like this and not do the honorable thing! TERRIBLE BUSINESS! I will file with the business bureau as well.

SUNDAY and I received an amazingly fast reply, not just with a resolution, but with a custom made logo which turned out awesome! I highly recommend using them for all your photo booth needs, you can’t beat the price for the amount of memories and fun your guests will have! P.S. always buy more props, while this does come with some, you can always use more!

ute process and the photos were such high quality! Everyone loved the photos, props, and the backdrop matched everything perfect! I would highly recommend Booth by Mail!

though the paper and ink needs to be changed often so you should put someone in charge of that. It also does a full ten second countdown before every photo which is just overkill. Still so much fun and totally worth it!

e quality of the printed photos are top notch. The ones with my daughter and best friend are truly as good as professional photos. It was a big hit. Many of our guests had fun using it. My husband and son set it up. The only down side is that I don't know if I could have set it up as quickly as they did. I would definitely rent it again if I had an occasion, and I 100% recommend it!!! The employees were helpful when I had questions about ordering it and how to send it back.

do, oops) which means no waiting! However, as others have mentioned, the ink/paper ran out or the printer jammed so many of the photos didn't print while the guests were waiting.

annot be beat. It was super easy to setup and the shipping back was a smooth process for us. All around, highly recommend having Booth By Mail as your photo booth option! It was a hot spot for guests all night! The only thing I would recommend is maybe bringing your own photo booth props, the ones on hand were a little flimsy/worn. Probably wouldn't have shown in the photos, just a thought though if you want to have more options - like photo booth props specific to weddings. Thank you Booth By Mail for everything!

sive magnetic sleeves to hold them for our guests to take home. They blamed UPS delivery service and took over two weeks to MAIL a CHECK. So disappointed and will warn everyone to go with a normal photo booth rental. Just not worth the risk.

ake my own photo booth and found Booth By Mail! Our wedding was Saturday and the booth arrived in a sturdy black case on Wednesday before the wedding. The set up was easy enough for our groomsmen to set up the morning of and came with everything we needed. We had 65 guest and still had a lot of left over film that we didn't use from the free 100 prints. Everything was easy to use for my guests and we didn't have any issues. Best of all we got digital copies of all the pictures taken after the wedding was over! Return was easy! It already had the return shipment label in the box and the zip-ties to close the box back up before mailing. I returned it Monday and everything was smooth sailing. I HIGHLY recommend Booth By Mail for your wedding.

o add more props. Booth by mail sends paper props but I would go to the store and add more.

say their policy is 10-14 business days. I was told I would be refunded to my card within that time frame but still haven't. I contacted them, and they later sent me an e-mail notifying my that they issued a check, and mailed it to me. The check still hasn't arrived. I would recommend using a regular Photo Booth company and to NOT take your chances with this awful company. You don't want an essential part of your wedding to be missing that day. AVOID booth by mail.

Set-up was easy and our guests had a great time using the photo booth. I would definitely recommend that you have a friend or family member responsible for helping with paper and ink changes but otherwise guests were able to use it with ease. I forgot to grab the photos off of the device and they also helped me recover my photos! I will definitely use them again in the future for other events if I need a photo booth!

o locate my specific booth I used and sent me a link to all our pictures over a month after our wedding. I'd highly recommend this vendor to any and all!

if they could overnight it ( still had 24hrs until my wedding ) they said it wasn’t possible. I’m beyond disappointed as we were looking forward to having it. Now I have no booth. Would obviously never book again. BEWARE

booth for a wedding or event and will probably be using them again!

Totally recommend!

precious photos!

Mail to our friends and family.

ely, however we also had issues printing the photos after taking them. All around a headache.