Bride & Blossom

ifficult times. We do need to make sure that the balances are covered prior to the wedding date when we place the flower order. We are glad that you were happy with the end result.

if we did not refund her several thousand dollars that they did not deserve. In the over 12 years we have been in business and 1000 and counting weddings we have decorated there is only a tiny fraction of clients who are unhappy. We always strive to make our clients day picture perfect and provide excellent service but some people unfortunately cannot be pleased no matter what you do. When we make a mistake we acknowledge our error and do our best to right the wrong. On the day of this wedding and leading up to the wedding Kate was very happy with our services, customer service and designs as evidenced by many emails and eye witness accounts. Our team was in close contact with her mother on the day of the wedding and received no negative feedback or requests to make any changes to the design which we would have been happy to accommodate if requested. Kate's mom never called or contacted Rachel as phone records would easily prove. She also did not send any email although she had our email address from prior correspondence. She did call Carla, our wedding director, several weeks after the wedding and her call was returned promptly. The basis for her call was that she was not happy with the manager on site the day of as she was expecting someone else. The manager in question was an absolutely lovely, talented and experienced African American lady who recently returned from maternity leave. Kate's mother took issue with the fact that this was the person managing her wedding and that she told her she was recently back at work. Our manager was taken aback that Kates mom was clearly not happy to have her managing the wedding when she apparently had expected someone else. Kate then went on the attack disparaging this manager and the team’s ability and professionalism which is disconcerting since we have never had a single complaint about this managers ability. She provided every element of decor as contracted for. It's notable how this was left out of Kate's initial review when her mother made this the central issue when she called Carla several weeks after the wedding. They were provided with every single item as contracted down to the exact count of blooms. The flowers were fresh, plentiful and designed exactly as her design board depicted. The ceremony aisle flowers in question were provided to line the aisle and were absolutely stunning for the ceremony as well as the bridal processional and are a main focus in her images. Kate wanted these flowers moved to the reception after the ceremony but due to the flow of the wedding our team couldn't access the ceremony area to move the arrangements while guests were lingering and flowing in and out. Rachel and Carla apologize profusely for any disappointment caused. The flowers were present and available for family and guests alike to take home if desired. Since these flowers were not re-purposed Kate and her mother decided to demand a full refund despite the fact that they were provided for her ceremony as contracted. Our team does our best to re-purpose as a courtesy whenever possible but we do note on our contract that things are subject to change dependent on the situation day of. There was an apparent issue with the balance totaling in one version of our contract as Kate was accommodated with nearly 10 revisions of her proposal. That was quickly remedied by our team. We have never over billed and would always reimburse if there was any error made on our parts. Our integrity is of the utmost importance. This was never brought to Rachel's attention until many weeks after the wedding and was simply used as an additional tool by which to attempt to threaten and extort which we do not take lightly. Our team went above and beyond to make her wedding beautiful even providing extra flowers and accents complimentary. The guests were wowed and we received wonderful feedback from the venue, vendors and guests alike. Unfortunately after the devastation covid left on our industry as a whole, the difficulty we and many others experienced as a business to stay alive and the ongoing challenges we face with extreme shortages of supplies, product and labor one would hope that clients would have some perspective. Unfortunately, in this case the client has attacked us with such venom and malice and seeks to cause harm simply because she didn't receive a full refund for gorgeous flowers our team purchased, designed and provided for her wedding. She was so lovely to work with all along we wish we had seen her true nature from the onset and not taken on her wedding. Despite that we are proud of the work we provided for her wedding and the video and images from of the decor tell the story.

ur special day. We pride ourselves on great communication and excellent customer service We as an industry have been devastated as a result of the shutdowns and closures and have sustained loses for almost 2 years. This has been the most challenging season we have ever experienced in over 12 years of business with mostly wonderful reviews and nearly 1000 weddings completed. We have experienced a sudden surge of many, many rescheduled weddings all at once from 2020 and early 2021 plus our new clients. Add to that extreme shortages in our industry of labor, flowers and supplies due to the shutdowns and lack of production during Covid. We have had to triage weddings and events that are fast approaching and ask clients with dates farther out to bear with us on their revisions. We have done everything possible to stay afloat and provide beautiful décor often working around the clock.