Bride & Blossom

ifficult times. We do need to make sure that the balances are covered prior to the wedding date when we place the flower order. We are glad that you were happy with the end result.

if we did not refund her several thousand dollars that they did not deserve. In the over 12 years we have been in business and 1000 and counting weddings we have decorated there is only a tiny fraction of clients who are unhappy. We always strive to make our clients day picture perfect and provide excellent service but some people unfortunately cannot be pleased no matter what you do. When we make a mistake we acknowledge our error and do our best to right the wrong. On the day of this wedding and leading up to the wedding Kate was very happy with our services, customer service and designs as evidenced by many emails and eye witness accounts. Our team was in close contact with her mother on the day of the wedding and received no negative feedback or requests to make any changes to the design which we would have been happy to accommodate if requested. Kate's mom never called or contacted Rachel as phone records would easily prove. She also did not send any email although she had our email address from prior correspondence. She did call Carla, our wedding director, several weeks after the wedding and her call was returned promptly. The basis for her call was that she was not happy with the manager on site the day of as she was expecting someone else. The manager in question was an absolutely lovely, talented and experienced African American lady who recently returned from maternity leave. Kate's mother took issue with the fact that this was the person managing her wedding and that she told her she was recently back at work. Our manager was taken aback that Kates mom was clearly not happy to have her managing the wedding when she apparently had expected someone else. Kate then went on the attack disparaging this manager and the team’s ability and professionalism which is disconcerting since we have never had a single complaint about this managers ability. She provided every element of decor as contracted for. It's notable how this was left out of Kate's initial review when her mother made this the central issue when she called Carla several weeks after the wedding. They were provided with every single item as contracted down to the exact count of blooms. The flowers were fresh, plentiful and designed exactly as her design board depicted. The ceremony aisle flowers in question were provided to line the aisle and were absolutely stunning for the ceremony as well as the bridal processional and are a main focus in her images. Kate wanted these flowers moved to the reception after the ceremony but due to the flow of the wedding our team couldn't access the ceremony area to move the arrangements while guests were lingering and flowing in and out. Rachel and Carla apologize profusely for any disappointment caused. The flowers were present and available for family and guests alike to take home if desired. Since these flowers were not re-purposed Kate and her mother decided to demand a full refund despite the fact that they were provided for her ceremony as contracted. Our team does our best to re-purpose as a courtesy whenever possible but we do note on our contract that things are subject to change dependent on the situation day of. There was an apparent issue with the balance totaling in one version of our contract as Kate was accommodated with nearly 10 revisions of her proposal. That was quickly remedied by our team. We have never over billed and would always reimburse if there was any error made on our parts. Our integrity is of the utmost importance. This was never brought to Rachel's attention until many weeks after the wedding and was simply used as an additional tool by which to attempt to threaten and extort which we do not take lightly. Our team went above and beyond to make her wedding beautiful even providing extra flowers and accents complimentary. The guests were wowed and we received wonderful feedback from the venue, vendors and guests alike. Unfortunately after the devastation covid left on our industry as a whole, the difficulty we and many others experienced as a business to stay alive and the ongoing challenges we face with extreme shortages of supplies, product and labor one would hope that clients would have some perspective. Unfortunately, in this case the client has attacked us with such venom and malice and seeks to cause harm simply because she didn't receive a full refund for gorgeous flowers our team purchased, designed and provided for her wedding. She was so lovely to work with all along we wish we had seen her true nature from the onset and not taken on her wedding. Despite that we are proud of the work we provided for her wedding and the video and images from of the decor tell the story.

ur special day. We pride ourselves on great communication and excellent customer service We as an industry have been devastated as a result of the shutdowns and closures and have sustained loses for almost 2 years. This has been the most challenging season we have ever experienced in over 12 years of business with mostly wonderful reviews and nearly 1000 weddings completed. We have experienced a sudden surge of many, many rescheduled weddings all at once from 2020 and early 2021 plus our new clients. Add to that extreme shortages in our industry of labor, flowers and supplies due to the shutdowns and lack of production during Covid. We have had to triage weddings and events that are fast approaching and ask clients with dates farther out to bear with us on their revisions. We have done everything possible to stay afloat and provide beautiful décor often working around the clock.

descriptions along with comprehensive design boards featuring the exact flowers and colors selected. Before our sample we confirm that the colors and flowers selected are aligned with the vision but unfortunately, some client's don't take the time to thoroughly review the documents provided. The arrangement pricing increased following the sample because many more blooms were requested as the bride wanted the arrangements larger. We try to stick to our client's budget and provide options at varied price points. Whether the budget is average such as this wedding, low or high we give the same amount of attention and customer service to each of our couples weddings. The bride contracted for 50' of greenery and floral coverage for her ceremony which was clearly stated but was expecting double that amount. We ask that our couples read their contracts thoroughly prior to signing so that we can correct any inaccuracies then.

ilt a structure on site at no cost and are glad that you were happy with the finished product. We also provide detailed design boards featuring the exact flower choices selected for your design and request all revisions 3 weeks prior to allow for changes to be made.

rge as you were envisioning. In terms of the boutonnieres and corsages, we provided an extra set using spray roses in addition to the anenomes since they are more delicate blooms. The personals were delivered at 230 though requested by 4 and unlike centerpieces or even bouquets can't be kept in water once they are designed. Our team was on site setting up and would have been happy to provide replacement if we had been advised. Thank you again for your feedback and we wish you a lifetime of happiness.

fetime of happiness! Sincerely, Rachel & Schuyler

y with. In terms of the Chuppah, we provide detailed images and the count of the flowers but it may be difficult for some clients to visualize since we can’t mockup a structure in advance of the wedding date. Lucite Chuppah structures are more contemporary and minimalistic in general. We are so thrilled that you were overall very happy with your wedding day and experience with Bride & Blossom. We wish you all the best, and many happy years to come!

many wonderful reviews from our clients. This particular client came to us after firing her first florist because she was unhappy with their sample. The mother of this bride left a similarly untruthful review and sent us multiple emails containing inconsistent stories and extortive threats in an attempt to get a full refund though thousands worth of fresh and beautiful flowers, supplies and labor were supplied for her wedding. Every item contracted for was delivered and is evidenced by hundreds of documented images and video, both from our archives and the photographer. It is not uncommon for a groom’s boutonniere to be damaged by the end of the reception since he has likely hugged hundreds of people at that point and the blooms attached to his lapel are delicate. They are also natural flowers and are out of water at that point for over 8 hours, unlike centerpieces which are made in foam or water for hydration. There were no out of season flowers provided for this wedding and our manager never noted otherwise. Our proposals detail each bloom included and we rarely use non-seasonal blooms in our designs as they are poor quality. Despite the bride’s inaccurate statements, Rachel and Elianna, both managers of the company, spoke to the bride for an hour starting at 10am on the Monday morning following her Sunday evening wedding. This bride called the business line and our cell phones over 30 times in a row, spanning a couple of minutes, without leaving a voicemail. Upon receiving these missed calls, she was called back promptly. We appreciate all of our clients and provide the same excellent service regardless of budget. Though this bride and her mother have noted their wealth on multiple occasions that is irrelevant to us, we cater to our weddings with the same professionalism regardless of spend. We also respond promptly to our clients throughout the entire design process as evidenced by many of the positive reviews we have received. If there are any questions regarding this client we encourage all prospective clients to reach out to us through The Knot or 646-706-7783. We would also be happy to share any images and other information requested. We care deeply about each of our weddings and sincerely appreciate the trust and confidence placed in us. We are sorry that this client had a negative experience despite all we did to bring her vision to life.