COMPLETELY IGNORED WHAT WAS AGREED, CONTRACTED, PAID FOR, LEAVING BRIDE CRYING ON WEDDING DAY! BE AWARE! I am the mother of the bride. We arrived at venue on wedding day and thought the arrangements were left from an earlier wedding. Flowers w...ere limp, brown-edged, petals falling out, and bouquets had gray and beige limp, dying roses, not the bright colors chosen and looking suitable for a funeral. Several of the items ordered were simply never delivered. When I asked to speak with Rachel or Eliana (Rachel had promised that one of them always goes to each event), I was told they weren't coming. The young lady from their company was sympathetic and acknowledged that the flowers were in bad shape. She told me she would contact Rachel and have her call me, and see if she could get new flowers 3 hours before ceremony. When I didn't hear after an hour, I called and left a vm and emailed Rachel with "Emergency" in the subject bar. No response. We spent the next hours trying to rework the centerpieces and reach Rachel. Hair and makeup were cut short, and due to the chaos this created, the photographer did not even have time to take portraits of my daughter. Need to fix flowers delayed the ceremony by 45 minutes, and when my daughter started to walk down the aisle she saw that the canopy was not at all what we contracted and paid for. It was supposed to be covered with flowers both on top and on both legs. Instead, there were only flowers on the top, with raw wooden legs with no flowers at all. Later I was told by my guests that they only started constructing the canopy at 6 PM when all my guests were sitting there - very unprofessional. It was only because the problems they caused delayed the wedding, or there would have been no canopy at all. All of this created anguish and unhappiness for my daughter on what should have been a wonderful day. We never heard from Rachel or Eliana by the time the wedding started, and the next morning I saw that Rachel had sent me an email at 9:38 PM, well after anything could be done. No one ever called the next day to apologize or inquire about the situation, and when my daughter called her two days later, she hung up on her, and only picked up after my daughter told her she was going to keep calling until she picked up. An honest, legitimate businessperson does not need to hide from their customers. When she finally picked up, instead of apologizing, she immediately started screaming, calling my daughter names and threatening her. When I sent an email of complaint, she called me, made a thousand lame excuses, denied the problems, screamed at me and called me names also. She told me the wedding planner had told her everything was fine. When I later emailed the planner, she told me that what Rachel said was a complete lie. We came to them in part because everything was specified in the contract down to the stem. This did not prevent Bride & Blossom from ignoring what was contracted and paid for in advance, supplying dead flowers, flowers different than what was agreed, and simply not supplying many items paid for, such as the unfinished canopy. We paid them $12,000 in advance, but once paid, they felt no obligation to fulfill their contract or communicate with us. Very mean and cold! Look and you'll see, this happened to others. In her reply, she says we came to her after leaving another florist. Completely fabricated! Don't end up crying like my daughter!