Allison (hair) and Jessica (makeup) were a joy to work with on the day of our wedding. They were extremely professional--Allison even helped me adjust my "ladies" in my dress as I was having some issues and my other bridesmaids were away finish...
ing some touches in the venue. Jessica was amazing and very professional as well. I had gifted my bridal party and my mother/MIL with hair/makeup packages. Their boss handled the schedule for the day to ensure everyone stayed on timeline so that we were all ready by the time we needed to be with any additional time for touch-ups.
The only reason these ladies are not getting 5 stars is for the following reasons:
- The night before my wedding (yes, the night before, and I mean 9:30pm when I was out with my bridesmaids/MOH), I received a message from the makeup artist reminding me to send inspiration pictures (I guess my original email with them never sent) so that she could pack her kit, which I completely understood. I sent the pictures, and then minutes later received a message from her boss (Cindy?) saying the package I booked did not include "ultra glam" like the pictures I sent. Additionally, I would need to pay an additional amount per bridesmaid/myself who wanted an "ultra glam" look. It was unclear what that was, so when I asked, she responded, "[the bridesmaids] should not expect these looks. We offer soft bridal glam. No big lashes, no glitter, no winged liner, no dark eyes or lips." I didn't realize that winged liner (which I can do in less than 2 minutes) and dark lips were "ultra glam" and I was tempted at this point to call an audible to do my own makeup.
- Follow on messages from Cindy indicated that this business may have run into issues in the past where bridesmaids may have tried to outshine the brides, but this was not the case, and to receive these messages the night before the wedding as I am out with all of them (as they definitely were reading these messages over my shoulder), and saying certain looks were going to be $50 more per lady, was inappropriate. I declined the ultra glam looks for my bridesmaids, but since I did want a bold dark lip and obviously lashes, Cindy added ultra glam to my order and even offered to add "bigger glam lashes" and "darker eye shadow" would be an extra $15 per service, which again, I rejected since I was already paying for so much.
- I tried to stay professional in my responses to her, but I still feel weeks after the event, and after re-reading the messages from the night before that it was extremely inappropriate, and it should have been solved at least a week in advance.
That all being said, Jessica - the makeup artist - addressed the conflict first thing upon my meeting her and she clarified that there was a mix-up in explanation, and she did not charge me one cent extra over our original contracted agreement (i.e. no upcharge for "ultra glam," which she defined as Kardashian contour and massive lashes--not what Cindy had sent me the night before). I reiterated my issue was not with her, just that I felt upset by the whole interaction the night before, and that it caused some issues with my bridesmaids, who felt unnecessarily targeted for simply sending Pinterest inspiration as I requested.