Brideside

ause my dress was an exclusive to them.

d are waiting for their dresses and next steps??

s. There’s phone became disconnected without any communication and then I’d get a random email from my NEW stylist. The most recent one was a manager being incredibly apologetic saying it wouldn’t happen again and it sure did ! I have two bridesmaids with questions on ordering and they have been ignoring them as well so my dress orders were never sent out because we were waiting for the two other bridesmaids to order (who couldn’t because no one was responding to their questions ). If you’re not familiar with how it works , the company waits until all orders are in before shipping it out. This week was the last week to order so my dresses would come in on time and I was ghosted again. All businesses in Chicago and NY were not answering I left many messages and voicemails. I went to their Instagram , email etc and NO response or call back. I found the CEO and messaged her which is when I got a call back. She was apologetic and set me up with some random communications person. She was very helpful until she wasn’t and stopped answering so basically the two bridesmaids were never helped and her phone went straight to Voicemail by 4 pm. The CEO is now not answering me so I will be having all my girls dispute their charges. Moral of the story do not use Brideside right now. I know these are unprecedented times for ALL but still no need for the lack of communication and HORRIBLE customer service.

ere available in it and my bridesmaids could pick one that matched their own personality. I found that the Indigo Blue from Generation Tux matched super well for the groomsmen's bowties to be cohesive. The dresses were fairly priced and the liaison worked with me to find the best time to buy based on sale pricing. The material held up well throughout the day!

esmaids. I highly recommend working with Brideside if you are looking for a stress-free easy way to coordinate your bridesmaid dresses!

re patient while I made a decision. I decided to use Brideside for bridesmaid dresses for my wedding because they offered better prices and more variety for dresses that could be tried on at department stores (for those who couldn’t make it to a Brideside location) than some of the other online/in person bridesmaid dress companies. They were again lovely to work with in person in terms of bridesmaids coming back multiple times to try on dresses. However, in both instances, we felt really pushed to order all the dresses super early in one fell swoop— the reason given to us was that the manufacturer will need to cut the bridesmaid dresses from the same fabric so that they are all exactly the same. In both instances, the dresses arrived early, which was great! However, the pressure to order so quickly was definitely not needed at a time when brides are pulled in many directions to get things in order for the wedding. Additionally, in both instances, dresses were not all ordered at the same time or even all from Brideside (some from a department store and some from the manufacturer’s website). I found no real discernible difference between dresses not cut from the same fabric at the same time. The main issue my bridesmaids had with this company boils down to the high rate of turnover in terms of employees at the NYC location. We had an associate working with us who then fell off in terms of communication and we were not informed by a manager until a little later. When this associate was working with us, her last few days (after being MIA prior to that) were not useful at all; she kept sending wrong approval forms to my MOH and my MOH got so fed up with incompetency that she found the dress for cheaper straight from the manufacturer and bought it from there. This associate also didn’t fully explain to another bridesmaid that there are no returns on dresses, so my bridesmaid bought a dress that she didn’t even try on prior for style (they were out of stock and couldn’t get their act together as promised to send her a box of comparable styles), which could have put her out money. Communication was well-intentioned but ultimately too oppressive when we needed time to make decisions and not coordinated enough when we were ready, which really left a sour taste in my bridesmaids’ mouths. Once a manager stepped in, things were quickly taken care of, but honestly, my bridesmaids found it easier to get dresses at department stores near them than to deal with the “middle man,” which really is what Brideside is, especially for those who do not live close to any of the few Brideside locations. It would be great and alleviate a lot of the poor email communication if there were more locations throughout the U.S. In reality, only 1/4 of my bridesmaids were feasibly able to make it to a Brideside location and for my bridesmaids to try on dresses, it cost $30 I believe per box of 3 dresses. I myself must have tried on 10+ dresses for my friend’s wedding, which could have added up quite quickly for my friends. In short, this company is pretty good in person and in theory, but otherwise falls short of the mark remotely, and a lot of that likely has to do with high rate of turnover of employees at the NYC location.

esses were under $200. You can’t beat that price. My bridesmaids were able to try on different styles in person, and Megan coordinated the orders so they all got 15% off and came in early. The photos are gorgeous. So happy I used brideside and would recommend to others.

try on party at home and audrianna was super helpful with that answering my several emails timely the only complaint which is why im giving four stars was the measurements on some of my girls deff seemed a little off and too big but they went with the size that was recommended and half of my bridal parties dress were far far too big when arrived and needed a decent amount of alterations. they easily and comfortably would’ve fit in a different size so i’m not sure why that happened. overall though great experience and nice quality for the price. I would recommend

as so helpful and patient. I knew I wanted each of my girls to pick their own style as long as it was the same material and designer. We landed on Alfred Sung which ended up being perfect! I did speak and meet with other folks around the city but no one had the same vibe as Adriana and was as attentive. She provided great suggestions and was always accessible via phone or email. She pushed to get us a discount with her manager and was able to gets the dresses delivered a week earlier than expected (which was 3 weeks shy of the big day). She sporadically provided updates and when the dresses were all received, wished us well. She then followed up the week after our wedding to see how our day was. I thanked her profusely as all of my girls loved their dresses - so modern, chic and comfortable! I recommend Adriana with the HIGHEST regard. Planning a wedding (especially so quickly) can be highly stressful. The people that took away from that stress and allowed the process to be enjoyable are always the ones you want around you. Thanks again Adriana!

m writing this to warn future brides and bridesmaids so they don't experience what I had to go through. First, I want to say that the stylist (who no longer works there and I wonder why...) was rushing my sister out of the second we arrived. She did not have time to even look in the mirror before being forced to take it off, try on a new one, and make an immediate decision on the spot. After my sister finally purchased a dress, the stylist ordered THE WRONG one. I called Brideside to try to send us the original dress my sister purchased, but it was too late, and all of the Jenny Yoo dresses were backed up for six months (granted my wedding was two months away). On top of that, we were supposed to receive a 30% discount, which never happened. You'd think we would get 100%, right?? Customer service was and is completely useless and had zero empathy towards this situation. My sister is my MAID OF HONOR, and she will not match the rest of the bridal party because of the mistake Brideside made. I would NEVER recommend going to Brideside. They ruined a big part of my wedding. Dress aside, this stressful experience put a big damper on the whole planning process. I am livid, and will never forget this.

helped me find exactly what I was looking for. She handled all of the online ordering with my bridesmaids and ensured that they ordered the size that would be the best fit for each of them based on their submitted measurements and the style that I had chosen. Everyone's gowns looked gorgeous and the fit was so spot on. I really had a wonderful experience working with Brideside and I would highly recommend!

ons is an understatement because each of my bridesmaids were able to find a dress that matched their preferences and style. Plus, once I decided on the color, it was really out of my hands - I didn't have to do anything else! The dresses were shipped to each lady and the only thing they generally had to do was hem the bottom. Lastly, I LOVED the way everyone looked. I was in such shock and awe when everything came together on the day of. I couldn't be more grateful for brideside's help. Thank you!

it so easy!

they were interested in mind. Our consultant, Sara, made the day of such a breeze, guiding us to the right dresses that would help create a cohesive look. Once it came time to order, Sara, handled it perfectly! She texted with my girls to make sure they got the dress in the size/style they wanted, and confirmed everything before putting the orders through. Highly recommend!

ask questions about my theme, dress, and venue. This really helped focus our appointment time. She knew exactly what to pull and pretty much knows the names of all the dresses. Not every bridesmaid could make the appointment, but she helped gather everyone's details and send try-at-home boxes. Everything worked seamlessly and we only had a few weeks to order to ensure we got the dresses on time! The recommended order time was by Jan. 10 to come in at the end of April. My wedding is in mid-June. I HIGHLY recommend going in to see Maxine! #teammaxine