Buster.com

et!! Thank you so much!!

gs. However, the support team was very helpful and the price was reasonable! Communication was good as well leading up to the wedding. The only complaint I have is that the driver almost left without the groom and me, and wasn't particularly pleasant. The guests had to tell him to wait and he was getting impatient with them. It was only a 10 minute drive to the bar, so it seemed a little ridiculous that he was getting so impatient. But I was unaware of all of this while it was happening, so it didn't have much of an impact on my wedding night. I would definitely recommend booking Buster for a large event. It was super fun and everyone was safe not driving themselves after an open bar reception, and also not worrying about ordering 20 cars from a rideshare app.

would have to make based on our party's timeline for the day and even followed up with us over the phone to make sure mine and my husband's separate reservations weren't an accidental double-booking. On our wedding day, our driver, Wendi, was prompt, friendly, and easy to get in touch with. (Buster asks for the contact information from someone in the travel party to coordinate communication.) We'd booked a large SUV, which was clean and stocked with water for myself and my bridesmaids. When someone needed supplies from a sewing kit, Wendi was well prepared and had things on hand! Overall, I'd highly suggest booking with Buster for wedding party transportation. It was super easy and made booking stress-free!

eat and the driver knew exactly where to go! Everything was confirmed with us the day before and we we got the drivers name and number in advance so we could call him when we were ready to leave each location. I would definitely recommend Buster to people looking to book either one bus or multiple for their wedding.

asy to work with during a really stressful time. 10/10 can’t recommend them enough for coming through for our big day last minute!

Buster. Alex reviewed our trip and helped us revise our plans to make sure that we had enough time to get everyone to our event! I would definitely use Buster again! I can't recommend them highly enough!

peak English amazingly and he was not fully aware of the plan, but with a couple minutes effort he understood. The addresses or timing were never an issue, and since our plan was a little complicated we understood. Overall we would recommend Buster to our friends.

Finger Lakes and took our wedding party and band around all weekend, from the rehearsal dinner, to shuttles back and forth from the venue and back again to Philly at the end of the weekend. It meant so much to have this bus as it kept us together for the whole weekend. We also decided last minute (2 days before the wedding!) to add a small party bus for the wedding party and Buster’s customer service delivered and made sure the request was fulfilled with an awesome party bus that was super fun to drive around in! It really made a difference to have the transportation covered, so we weren’t constantly waiting around for tons of Ubers to take us places and kept the party going all weekend. All in all, we had semi complicated transportation needs with several different trips, different departing times, and a 35-minute drive between the hotel and the venue and Buster made it so we literally didn’t have to worry about a single thing. We received live text updates regarding each trip, and every vendor showed up on time with clean vehicles and friendly drivers. 10/10 couldn’t recommend using Buster.com for your transportation needs – it is so worth it!

ll 6 times we happened to rent in various parts of Texas). Things I love: incredibly easy to book, change times/dates without penalty, and cancel and rebook a different vehicle. Everything can be done from the website after you book and create an account. Response time is quick (for example, Buster usually sends us the exact look of the vehicle with the drivers name and direct number... on the two occasions that the event was approaching and I didn't receive this info, I went on the website and sent a message through that particular booking, and they responded ASAP with the info). The drivers have always been professional, patient and courteous - also willing to go the extra mile (example: we were on South Padre Island and the car was a bit early; I asked him if he could take our guests up and down the island once in the limo just for fun and he was happy to do that. Another example is we were trying to get a very large bus down a narrow road and though I was nervous, the driver was not and was eager and willing to get us where we needed to go and make it easy on guests.) I've never had any trouble with billing, either before or after, and I've never been disappointed in the quality of the vehicle (in fact, I've actually been upgraded for free once). Helpful info: When booking online, book vehicle to come early to the event rather than on time (i.e., if you need it at 4:30, book it arriving at 4:00). Buster will usually do this anyway, and add the vehicle to arrive 15 minutes early, but I'd still book it coming early and have the driver wait rather than the guests. I highly recommend Buster, mainly based on ease and reliability. Buster has made this aspect of my job much easier! I hope this helps someone!

friendly. The platform to book travel was easy. The only thing we had a little trouble figuring out was how to add multiple points of contact if needed (we ended up just writing a note). One guest mentioned that the driver of their vehicle didn't seem to know exactly when/where they needed to go, but overall everything went smoothly.

friendly and makes getting exactly what you want really simple.

o map the route until the day before the wedding and found a bridge that was not rated to hold the weight of the bus, requiring us to scramble at the last minute to find an alternate route or an alternate plan. Everything worked out in the end but it was a lot of stress on the day before the wedding. If you don’t expect that kind of A challenge, though, I would absolutely recommend them.

he customer service leading up to our wedding. As an overwhelmed bride, it was mind blowing how easy their site makes booking transportation and getting reasonable pricing! They sent us an initial confirmation and then actual info for our drivers about a week or two in advance of our wedding. They worked easily with our wedding planner and were on time. Would use them again for sure!

ansportation providers and for just what I used. Their website made it super easy input the itinerary and route needed. Could not recommend them more. The shuttle was on-time and operated perfectly.

ected us with the A&H Limo company. Moe was the driver. He was nice and early for our scheduled departure time from the hotel to our ceremony, and got us back to the hotel right on schedule. He was also very professional and a delight to work with. Buster’s customer service was also very helpful when we had a question about my bridesmaid very young daughter riding in the limo with us. We liked Moe and Buster very, very much, and anyone who has the pleasure of working with either of them in the future won’t be disappointed.

mare! We ordered two buses to shuttle our guests from New Jersey to the hotel and after-party (both which were in Manhattan). BOTH BUSES LEFT BEFORE THE WEDDING ENDED AND BEFORE SCHEDULED! One bus left 15 minutes before it was scheduled to, (despite one of my bridesmaids urging the driver not to leave early because all the guests had not come out of the venue.) And we never even SAW the other bus -- and we later found out, the bus driver showed up and left more than 30 minutes before it was scheduled to! Because both buses left before the wedding was over, we had about 70 people waiting at the end of the night in front of the venue. We were frantically calling both drivers, but no one picked up. Our guests had to call Ubers and Lyfts to get them to the hotel and after-party. It was absolutely embarrassing for us and a horrible way to end our wedding night. To make matters worse, Buster has gone dark and is not responding to our emails. Please stay away from Buster. I wish I could go back in time and undo this, but unfortunately the memory of my wedding day is forever ruined by this incident and this company.

customer service. I paid nearly $500 to sweat in my wedding dress for 20 minutes.

ing able to provide this. No problem for me, I just went with the other company, I just wanted all our transportation reservations in one place. My other gripe is that when we went over the timeline online, it starts a trip every 15 minutes. So where its a 3 minute ride from the hotel to the venue, we wanted the school bus to run continuously. When you book it online, it leaves one at 4:00, returns at 4:15, then doesn't perform the second trip until 4:30. I was told this would be disregarded, and the shuttle would run continuously. Not so. When it came down to it, it ran on the predetermined timeline which was a problem because a lot of people were waiting for a long time, and 2 because people actually thought they missed the shuttle because of how long they were waiting. I would recommend, but buyer beware, because things get lost in communication with this company. That being said the drivers were all extremely courteous and hospitable.

hard vs. soft leave times - which they then apparently never communicate to the bus company. It all sounds well and good until they disregard it, the company they hire for you screws up, and then neither will offer up a partial refund for pushing your wedding back by a half an hour or more - when every bride knows most most venues have a set “be out by...” time. During the day-before call I confirmed my mother as the point of contact (not me) and I set hard leave times with Buster’s representative for the buses so no one would be late to the venue. Those who missed the bus were on their own for the 25 minute drive. This was directly stated and confirmed by Buster’s rep. 30 minutes before my wedding, I (the bride) -NOT the confirmed point of contact - get a call from the bus driver asking when he is supposed to leave. This is 15 minutes after he was supposed to leave. Then he asked me for directions to my venue. Then we get a call from guests that the bus for the second hotel hasn’t showed up after 30 minutes. Everyone is scrambling to get in touch - Buster has a long hold time - we reach no one - and drivers won’t answer. Finally the second bus shows up. All in all, the guests arrived safely - but late. Fine, that’s cool - Wedding is still the best ever. So, I follow up with Buster after the wedding asking how to get refunded for the lost venue time I paid for that we were unable to use because of their mishap. Buster promises to investigate the bus company’s records. They come back 2 weeks later and say that the bus company was waiting for late guests (which is false) and didn’t want to leave until they got ahold of a point of contact - so the bus company won’t pay. Buster’s response? Sorry, not sorry! No money for you - regardless of the stress it caused and the time lost at a venue where you paid by the hour. Even though their representative was supposed to communicate the day-of plan to the buses who messed it up. This company doesn’t care about you or your wedding. Go with a local company or directly to a bus company.