Aisle Decorations, Centerpieces, Pedestals, Vases, Wedding Arch, Decorations + Accents, Bouquet Wraps, Bouquets, Boutonnieres, Flower Arrangements
We booked Cassandra Redel Special Events for a Berkshire Wedding after speaking with several other florists in the area. Cassandra presented herself as exeprienced and professional. She quickly became very aggressive about receiving a deposit from us, more than 7 months before the wedding was scheduled. Additionally, it was always challenging to communicate with Cassandra. It would take numerous days and follow up emails before getting a response from her. Our event was scheduled for June, 2017, but was cancelled in October, 2016. At this point we only had a basic email agreement of terms - no definitive pricing, no policies for cancellation. Since canceling the wedding, Cassandra has refused to return our deposit. Furthermore, she repeatedly ignores emails regarding being reimbursed - the last of which was sent in May 2017 and has remained unaswered. While everything about our experience with Cassandra was disappointing and frustratiing, it's especially distressing as she spent minimal time, no effort, no expenses towards our event and had more than ample time to rebook.