While Cherry Hall itself is a beautiful venue that does not require much for decoration and they have an in house caterer which makes coordinating easy, I would be hesitant to book this venue again. We had several issues with the venue coordina...tor, AnnaMarie, and the management. In the fall of 2019, Cherry Hall’s parent company filed for bankruptcy. I found this out via a social media post. After frantically emailing the venue coordinator, we did not receive much information about the filing. We held our breath and prayed everything would work out since we fell in love with the space.
Our wedding would be Cherry Hall’s first event since everything shut down in March 2020 due to COVID. We did our final walk through Cherry Hall 2 weeks out from our wedding. We saw a large puddle in the middle of the floor caused by a faulty air conditioning unit. The landscaping in the courtyard was also dead and weeds were taller than myself. We were given the coordinators sworn word that both issues would be addressed in the following week. I drove by the venue 3 days prior to our wedding date and the weeds were still present. I called my day of wedding coordinator (shout-out to Trinity Events for being amazing!!) who then called Cherry Hall’s coordinator and got the ball rolling on the landscape.
Come to the day of wedding and our florist showed up 15 minutes early with all the flowers in her car. She was told that she could not come in and would need to come back in 15 minutes.
When guests arrived, we had cocktail hour in the courtyard with the garage doors open. When guests began sitting for the dinner portion, there was again a large puddle in the middle of the floor from the broken AC. Cherry Hall’s solution was to shut off the AC. Our wedding was in August so you can imagine how hot that made it inside. Again shoutout to my amazing day of coordinator’s team who were personally mopping up the lake on the floor without me even knowing. So the AC issues that we brought up 2 weeks ago was never addressed.
We also signed a contract that we would pay a 20% tip for all serving and bar tending staff as part of our final bill so that a tip jar would not need to be set out. That evening, tip jars were placed out on the bar. I understand Covid has affected many incomes of the service industry, however it was unprofessional to ask our guests to tip the staff on top of our already paid tip.
The final straw with Cherry Hall that broke the camel’s back is the food. We had 10 people not show up due to Covid concerns so there should have been at least 10 leftover meals that were not eaten. We had wedding guests go up to get seconds for dinner and they were told by Cherry Hall staff that they could not get seconds. Come to find out, the Cherry Hall staff was eating all of our leftovers in the back when someone walked by and saw them. All of these issues were brought up with Cherry Hall’s coordinator who had very little sympathy nor apology for how everything played out that day.
In conclusion, the venue itself is beautiful and conveniently located, but if could go back and do it all again, I would pick a different venue with a more professional staff
