City Wide Limousine

ng professional. It made getting around easy and accommodated several stops.

re usually brief. We also had to change our hotel and first look location when we postponed our wedding. They added a $100 charge since the new hotel was a few miles further. They stated they had to charge for travel over 45 minutes, however this was not mentioned in our contract or their website. Other than this aspect, we were pleased with their service.

out that the shuttle driver only made one trip between the hotel and venue before our ceremony when I had requested two trips (with specific times to City Wide and my hotel guests), which left a few of our guests having to drive themselves to the venue and almost being late. During the reception, the shuttle driver came into the venue and tried to use the photo booth, which I thought was unusual, especially because I had not met the driver, who welcomed themselves into my reception. At the end of the night, I had said we would probably need three trips to transport guests back to the hotel. After our send-off at the end of the night, many guests got on the shuttle while most of the wedding party, my husband, and I went back into the venue to gather things up that we were taking that night. The shuttle driver came into the venue to check if there were any other guests that they should be waiting for. I was shocked that the shuttle had been sitting outside the whole time and had not already dropped guests off at the hotel since I thought it was clear that more than one trip would be needed. We ended up having to wait for the shuttle to return to the venue at the end of the night to take us back to the hotel because it hadn’t left when it should have. I’m not sure where the lapse in communication was, but it was definitely a little frustrating, especially because we ended up getting to the after party later than we had hoped.

odating. I would highly recommend them to anyone.

s getting ready to the church. The party bus driver (Jack) was awesome. He was on time, extremely friendly, and knew where he was going in terms of directions. We would highly recommend hiring Jack. The experience with the limo driver (Slater) was horrible. He was late to pick up the bride and her parents. He didn’t have directions to the church, despite the fact that we provided detailed step-by-step directions, maps and a detailed time itinerary. He had to ask the bride’s father for directions to the church. He also was unapologetic for his unprofessional and unprepared behavior. When we contacted CityWide after our wedding to inform them that we had a good experience with the party bus driver and a negative experience with the limo driver, we virtually got no response other than a pretty lame excuse as to why the driver was late. There was no explanation as to the unprepared and unprofessional behavior.

The drivers were punctual and professional; everyone was exactly where they needed to be at the right time. The party bus & limo were neat and clean, and the party bus was stocked with refreshments. We had several guests that changed their hotel and pick up time plans quite a few times. We were so grateful to CWL for being so flexible and accommodating with us. I must have called them to change the route and pick up time at least five times (including the day before), and they were great about it. Service is great, staff is friendly and helpful, and the price was very reasonable!

was taking. The value was exceptional for 8 hours of service. I didn't mind being the bride and taking the shuttle bus. Especially since I was traveling with 14 persons. At the end of the evening the shuttle took us home and everyone loved not having to drink and drive. Worth every penny

e I booked it. It was clean and classy, exactly what we wanted. Our driver, Jack, was timely and professional. I would definitely recommend City Wide!

hem off and it really offended me since my husband has epilepsy - it was a medical request not me being nit-picky.

s. I'd recommend to other couples looking for wedding transportation.

r took a very unnecessary, roundabout way instead of following the detour. He was using directions off his phone while driving. Our overall experience with the company was good, except for those hiccups. The office staff we worked ahead of time was friendly and helpful.

ble!

k the Limo but it worked out

rices were awesome too!! I will consider them for any future services! I definitely recommend them for your wedding!!

e it from the ceremony to the reception. no complaints.