If i could give this 0 starts, I would! We had the worst experience with this company. We paid for 4 hours of photo booth time plus 1 hour of idle time. The attendant arrived at the agreed upon time (4 PM), but the photo booth was not up and ru...nning until 9:30 or 9:45 PM. This left us with less than 2 hours of photo booth time, and some of our guests had already left by the time it was up and running. The attendant (John) told us that it was because of a mandatory computer upgrade. He apologized a lot and said there was nothing that he could do. At the end of the night, he informed us that the company never gave him the photo album to put the pages in, so he said he'd put it in the mail for us. Then he said that since the photo booth was so difficult that evening, he wanted to download the pictures at home and send us a memory stick along with the photo album. It is now 3 weeks after our wedding, and we STILL do not have digital photos. We luckily have the album, but it was hand delivered to our house and left with our neighbors since we were at work. We didn't even know that it was being delivered that day, so luckily our neighbors are nice and brought it to us. But still, there's no excused for 1) dropping it off with our neighbors and 2) not even telling us that it was delivered. On top of all that, I expected David (the owner of the company) to contact US after the wedding to personally apologize for the events that happened on our WEDDING DAY, the most important event in our lives thus far. But he did not contact us. We had to call him after the event. In that conversation, we talked about a refund for the services that were not provided, which we thought was acceptable. However, it is now TWO WEEKS after that conversation, and the refund was just now processed. My husband kept emailing and calling David to get an update on the status of everything (refund, digital photos, photo album), but he didn't respond at all. It took 3 or 4 attempts on our part to get a response. David blamed it on "traveling", but doesn't your phone work everywhere? And at any rate, we shouldn't have had to contact him at all. He should have been in constant contact with us about the status of everything. As the owner, it is your job to make sure that all your customers are satisfied, and if they aren't, you are expected to make them feel like you are truly sorry for what happened and that making it right is a top priority. Through all of this, I have felt like we are more of a hassle in David's eyes and that he could care less about making things right. Whether it is David's fault or John's fault doesn't matter. At the end of the day, David is the owner of the company and it is his responsibility to fix all of this.