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Crowne Plaza Cleveland South - Independence

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4.8
(92)best-of-weddings

5300 Rockside Road, Independence, OH

About This Vendor

~Happily Ever After Begins at the Crown Plaza~

We offer fabulous, one-stop-shop Wedding Packages to give you the perfect wedding reception! Included in our Packages are your bar service, Hors D’Oeuvres, plated or buffet options, after dinner Coffee station, chair covers, colored linens, candle light centerpieces, a Honeymoon Suite, and much more! We have 178 well-appointed guest rooms and can accommodate your guest room block to keep all your guests under one roof. Additionally, we would be thrilled to host your engagement party, shower, rehearsal dinner, ceremony, and farewell breakfast! To set up your private tour today and begin to make your dream become reality, please contact: Manar Elkhaiat Director of Sales and Catering Email: [email protected] Direct: 216-750-0814 Phone: 216-750-0700 Ex 7020

Amenities + Details

Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Reception Area
Dressing Room
Outdoor - Covered
Outdoor - Not Covered
Wireless Internet
Ceremony Types
Civil Union, Non-Religious Ceremony, Second Wedding , Vow Renewal Ceremony
Guest Capacity
Up to 250
Settings
Ballroom, Hotel, Restaurant
Venue Service Offerings
Food & Catering, Planning, Rentals & Equipment, Service Staff, Transportation, Shuttle Service
Awards and Affiliations
Hall of Fame2020 Best of Weddings Winner2018 Best of Weddings Winner2017 Best of Weddings Winner2016 Best of Weddings Winner2015 Best of Weddings Winner2014 Best of Weddings Winner2013 Best of Weddings Winner

Crowne Plaza Cleveland South - Independence Reviews

Share your thoughts with other couples
Reviewed On 10/12/2019 by Marguerite C
Had are wedding there two weeks ago this place was great would recommend it to anyone. Food was great all my guest where very happy and the service from start to finish was top of the line . Allison did a super job with every thing and was alwa...
ys there to make sure the day was perfect for us. Love them all it was a perfect day to remember.
Reviewed On 10/04/2019 by Alma V
We are so glad we chose Crown Plaza Cleveland South for our wedding. Allison and her team did a great job and we are thrilled with the way our wedding turned out. We had our friends and family stay there as well and the team at Crown Plaza mad...
e sure everyone was taken care of. We had a blast!! Highly recommend.
Reviewed On 10/02/2019 by Sujit R
It was a pleasure to work with the Crowne Plaza team specially Allison. The wedding went according to the plan and we were very happy with the overall outcome. We booked a lot of rooms for our friends and family and the team made sure that they...
were taken care of. The banquet staff and the bartenders were great as well.
Response from the Vendor on 10/03/2019
Hi Thank you so much for your kind words. Our staff enjoyed being a part of your Special Day (sorry that I missed it). We wish you many many years of happiness and hope to see you on your Anniversary. Allison
Reviewed On 9/30/2019 by Donna B
My husband and I had our reception at the Crowne Plaza in Independence last month, and we absolutely recommend it! Allison was wonderful, and we enjoyed working with her every step of the way. Not long before our date, Allison was left short ha...
nded after another wedding coordinator switched jobs. But even while being swamped with work and handling every wedding by herself, Allison was still extremely attentive and went over every detail of our reception again and again to ensure everything was on track and just what we wanted. Her new assistant, Miranda, ran everything the day of the wedding and did an amazing job. Everything went according to plan, and we had the most amazing time! The servers and bar tenders were extremely nice and professional as well. We're still getting compliments on what a beautiful and fun reception we had, and we owe it all to Allison's hard work and dedication. We can't think of a single thing we would go back and change.
Response from the Vendor on 10/03/2019
Thank you so much! I am only sorry I missed your special day. Our staff loved being a part of it and we look forward to seeing you on your Anniversary. Wishing you both many years of happiness
Reviewed On 9/15/2019 by Lauren S
Unorganized mess and terrible experience. Had our wedding block for all wedding party members and out of town family members set up to stay at this hotel. The reason we chose it was because it was close to our reception hall and the shuttle co...
uld bring guests back and forth if we reached at least 15 guest rooms booked. We blocked 25 rooms and ended up with 22 guest reservations made, however on the night of the wedding when guests arrived at the hotel around midnight AFTER booking their rooms months in advance (well within the time frame given by the hotel) multiple guests were turned away and told that the hotel accidentally overbooked so they no longer had a place to stay!! So guests that had a reservation, had already paid for the room were turned away and told to either find another guest to stay with or find another hotel (which after midnight when guests are likely intoxicated and were safe in using the shuttle is quite difficult to do). So in addition to turning away our guests the hotel also had told us that if we brought welcome bags in advance they would hand them out to our guests. So we invested lots of time and money buying items, putting together the bags, dropping them off, and creating important flyers of information that our guests needed. Then 2 weeks after the wedding the hotel reached out and asked when we would like to pick up the remaining bags, we asked how many there were and they said 22! So they didn't hand out a single bag that day. Then upon me expressing my displeasure and asking when I can get the bags they stopped replying to my calls and emails. So stay as far from this place as you can if you want your guests to actually have rooms to stay in.
Response from the Vendor on 09/17/2019
Dear Lauren, We are briefly addressing your concerns below, however we ask that you contact the Sales Manager you worked with (Barb). She can be reached at 216-750-0816 or [email protected] Barb has been trying to touch base wi...
th you since 5/29/2019 (3 days after Wedding) which was after the Memorial Holiday. She has been trying to reach you regarding the Gift Bags which we are still holding in our office. After an additional call and email on 6/10/19, she received your email on 6/10, that you would be in touch upon returning from your Honeymoon on 6/26/19. As of July 23rd, you and Barb did correspond regarding how many bags we were still holding at the Hotel. However, they still have not been picked up or authorized for disposal. Barb has reached out multiple times since then and has not received any answers from her last voice mail which was left for you on 8/8/19 at 12:23 pm. In addition, at no time during these actual correspondence dates (or at any other time) was there mention of guest room check in problems. As we were unaware, until this posting, Barb would like to discuss this with you. In the meantime, here are some clarifications. 1. Guest Rooms: a. Our policy is to hold all rooms until the following day of arrival. b. Wedding Blocks, or any other type of room block, are “not required to pre-pay for their guest room at the time of reservations. c. Pre-paid rooms are required for Advanced Purchase and Third Party (ie. Priceline) reservations. These are “not” part of your Block. 2. Gift Bags: a. Barb was trying to reach you not only to have these picked up but to tell you why they were not handed out. She did not want to leave that message on your voicemail or email. b. Apparently on the day of the Wedding one of the Bride’s Maids went to the Front Desk with all of the bags and spoke to a Front Desk Agent. She stated ““I apologize but my husband forgot to bring these and they were in the back of the car”. c. We do not enter rooms when the guests aren’t there without their permission. In addition we do not knock on doors late at night to deliver packages. d. We were unable to hand them out at check-out, as most people do not come to the front desk. We have speed checkout which means guests can just simply leave without speaking to the Front Desk. Again, please contact your representative Barb at 216-750-0814 or [email protected] Thank you
Reviewed On 4/26/2019 by Brittany S
We went through a lot of changes with this venue. There were times that we weren't sure if things would go right or if we made the right decision. Allison and her wonderful staff sure changed our minds. Allison is the sales manager and she does...
not plan weddings but she always put her best foot forward and kept our best interest at heart. She always kept me calm and assured me that things would be perfect. She and the banquet staff were awesome, they went above and beyond for us and accomodated our menu needs tremendously. Our ceremony and reception ran so smoothly and both rooms were beautiful. My husband and I can not thank Allison and her wonderful staff enough, they worked so hard and definitely made our day so special.
Reviewed On 1/31/2019 by Darryl S
This was the perfect location to have our wedding reception. Everything was very clear from the minute we started to organize this special day. The menu and pricing were easy to understand and the tasting was simple and quick. Although ALL of t...
he food was delicious, making it a little hard to decide on the menu! We were very happy with our choice, however, and on the day of the wedding the food was just as amazing as we had remembered. My mother kept mentioning all night how perfect everything was and we all just agreed! Perfect attention to detail and an amazing staff (especially the chef!) made this day remarkable!
Reviewed On 1/31/2019 by Joshua A
My wife and I were thrilled with this venue. We planned the wedding for a LONG time and had so many questions and I really just wanted everything to be perfect. The entire staff really exceeded our expectations. From the food to the set up, eve...
rything was downright perfect. Seeing my wife so happy was worth every penny spent. She said it was the most amazing day of her life and the hardworking staff were definitely the reason for this. You could really tell how much everyone cared and they really took the time to make sure we were happy with everything.The location is perfect and it is really an awesome choice for a wedding venue!
Reviewed On 1/31/2019 by Christine W
Thanks to the staff at this Crowne Plaza, our wedding day was perfect! The food was amazing and was exactly what we had agreed to and paid for...the venue was perfect with a wonderful outside patio looking over the city...the entire atmosphere ...
was beautiful and we could not have been happier! Allison was a blessing, always ready with answers to our MANY questions (this is a big day, we wanted everything perfect!) The room was set up beautifully and even little details we asked for were not missed making our experience even better than we could have imagined. I will definitely recommend the Crowne Plaza in Independence to anyone that wants the wedding they always dreamed of <3
Reviewed On 1/31/2019 by Danyell M
Our wedding was absolutely perfect thanks to the Crowne Plaza in Independence! The staff were wonderful and every detail was carried out perfectly. The food was DELICIOUS and I received so many compliments from our guests for not only the food ...
but also the beautiful ballroom. Everything was set up perfectly right down to the lighting. Dinner was served promptly and the cake cutting was right on time. It was really an amazing evening and we were very happy that many of our guests booked rooms here and were able to enjoy the wonderful breakfast the following morning. If you are looking for a beautiful, efficient and organized wedding with delicious food, this Crowne Plaza is the way to go!!
Reviewed On 12/08/2018 by Jess C
We want to give you more than five stars. My hun and I finally decided to get married. Crowne Plaza Independence was the one. I'm telling you they're the only way to go. I messaged them through their official website and within a couple of hou...
rs they responded back. I asked a bunch of questions and they responded back each time with great detail and compassion in getting me an answer. With the help of Allison and Jan , my hun and I were married. EVERYTHING was taken care for us by them. I mean literally all we had to do was sign and say I do. Thank you for making this once in a lifetime experience the best ever. Shannon, thank you for kick starting everything through the back to back response to get the ball rolling. Jan, no words can express our gratefulness. So many things I want to say, but it will be forever. From my wife and I, God bless you and forever hugs from us.
Reviewed On 9/13/2018 by Theresa J
As some of the more recent reviews already state, all of the changes that happened over the last year with this venue did cause a headache in the already stressful planning process. However, I must say that Allison and Toca went above and beyon...
d to do anything they could to make our day perfect. There were times where our frustrations became apparent, and they handled it with patience and understanding. I will say with all of the employee turnover that happened, there were some things that we had discussed in the beginning of the planning that fell through the cracks, so ALWAYS have things you want/need stated in an email! Also, if you want to bring home any cake or leftover pastries, bring them with you that night. I thought I would get a little of the leftover cake the next morning, as I know there was a lot left, but I never ended up getting any. All in all, we were very pleased with the way our day turned out. The food was good, the room was beautiful, and the staff was attentive. And hats off to Allison and Toca, who got thrown in to a difficult situation and handled it well!
Reviewed On 8/28/2018 by Lola L
I am late on submitting this review but think it's still worth sharing. I had my reception at the Crowne Plaza Independence on March 25, 2017. I was glad to be working with Stephanie Irelan, who has very hands on and seemed to truly care. I had...
a laundry list of requests and instructions, and the team met nearly everything I asked, all except the number one priority for my reception; which was delicious, unforgettable food. At the tasting, we knew we were going with the Platinum package and would have the filet, the crab-stuffed chicken and a vegetarian dish. The chicken was out of this world! So were the steak and sides. I was so excited for my guests to try everything. We requested half and half for our bride and groom meals -- half filet, half crab stuffed chicken. Much to my horror, the chicken dish tasted nothing like it did at the tasting. It was downright disgusting. There was no crab visible, if it was it was minced, and there was some strange black quinoa mix inside of the chicken. I nearly lost my mind! I never wanted to be the couple that had people leave their wedding and say "wow that chicken was nasty" but that commentary probably did occur. I expressed this to Stephanie, and she apologized and said the chef was doing a new healthy alternative. I enjoy clean eating like the next person but on my wedding day I want what I asked for and more importantly, what I paid for. We were credited $322 which was a drop in the bucket compared to the thousands we spent on this venue. I can't quite recall how we came to that amount as we discussed it via phone. Word to the wise -- check with the chef to make sure your meal served is what you tasted. A year and 5 months later I am still reeling over this. There was also an issue with the welcome gift bags we made for guests staying in our room block. My lovely matron of honor made personalized water bottles, and filled the bags with lots of great snacks. For some reason, many of my guests never got their bags. This was not OK as a lot of time went into those. I believe the hotel has a new events team, so hopefully the issues I had will not affect future events.
Reviewed On 8/03/2018 by Mary T
As other reviews have stated this hotel has gone through a lot of changes over the last year. We had a lot of headaches and there were times I wished there was a way to switch reception venues, but that wasn't an option. However, they do have g...
reat people in place now. Allison, the corporate sales manager, was not a wedding coordinator, but is working very hard to learn the ropes and did everything she could to help us once she took over. Richard and Toca, the new Food/Beverage/Banquet managers are amazing! They did everything they could to get our event back on track! It really felt like the team they have in place now cared about us and our day! The day of the event could not have gone better! The room looked amazing, and everything went smoothly. The banquet staff was top notch! The food was great, we have had lots of comments that everyone thought the food was really good and you got plenty of it! I am so glad Richard, Toca, and Allison were in place for our event. I was worried because of everything we went through to get to it, but honestly our wedding reception was amazing and it was thanks to the hard work of the people at the Crowne Plaza!
Reviewed On 7/11/2018 by May G
We had the entire wedding party and all our guests stay here. What an amazing hotel! The staff went above and beyond with helping our guests feel at home. The staff behind the scenes made booking the rooms easier than I could have imagined. The...
y made sure all our guests got a gift bag when they checked in. We stayed for 2 nights and it was the perfect room to have people meet up in before going out and to have the wedding party get ready in. The rooms were gorgeously decorated, clean, and modern.
Reviewed On 7/05/2018 by Joelle F
Best choice we could have made was to select the Crowne Plaza Cleveland South independence for our wedding reception. Our wedding coordinator, Allison, was so helpful,responsive and detail oriented. Allison truly cared about our family and thi...
s important in our lives. The food was outstanding, the venue itself spectacular, with views of the city of independence and the entire front range. Honestly we don't have one negative thing to say. It was an all-around awesome experience and worth every penny spent.
Reviewed On 6/17/2018 by Erin C
We booked in April 2017 for our June 2, 2018 wedding after reading many good reviews liking the wedding coordinator, Stephanie. Unfortunately, she left the hotel in January. I understand that people move on from jobs, but the hotel couldn’t ha...
ve handled this any worse. We weren’t informed that Stephanie was leaving and only found out after not getting responses to emails or phone calls (even ones trying to make payments). Management finally told us what happened and we met the new coordinator, Kristy, in April. Two weeks before the wedding I sent Kristy a list of questions. I never got a response and had to make several phone calls before finally talking to a manager who told me that Kristy was no longer with the hotel. We were assured that the catering staff had been around a long time and everything would be taken care of. A member of the sales team began “helping” us. Unfortunately, she had never coordinated weddings before and was unable to use the room diagram software, didn’t have paperwork for us to fill out about what meals we needed, and couldn’t answer questions about vendors. The software and vendor issues were minor annoyances, although we did end up with two tables having the incorrect number of chairs and no designated vendor seats. Dinner service was terrible. Some of our guests waited 2.5 hours to be served. Food came out cold and with the wrong sides (at least one person had mac & cheese instead of potatoes). We told the hotel about two guests with nut allergies, and both were served salads with almonds. They told guests we ran out of cake, but gave us an untouched sheet cake the next morning. After all of this, the hotel tried to charge us for 10 extra meals because they didn’t understand the meal count I sent them (which could have been avoided if there was a form for me to fill out.) We also had numerous issues with room reservations. Our experience was extremely frustrating and disappointing, and I would recommend finding another venue for your wedding.
Reviewed On 6/01/2018 by Tiffany A
If you are looking for a venue that is accommodating, helpful, has good food and has caring staff ...you are NOT looking for the Crowne Plaza South in Independence! Since we started planning our wedding mid/end last year, we have had the coordi...
nator changed twice with out any communication from the hotel. We only found out when calling since we hadn't gotten any response from emails sent. Now, two weeks before the wedding we find out the coordinator, her boss and the chef are no longer there AND we were just are informed there is now another event being held in the same room as our reception the same day and will not conclude until 2 hours before our event starts!!! We paid extra for certain things that cannot be used because there is not enough time to set things up!!! I am so disappointed with The Crowne Plaza South I wish we would have never even toured let alone chosen it for our reception venue.
Reviewed On 5/30/2018 by Natasha H
This is the best place to have a wedding! It’s not only affordable but a lovely venue and delicious food! The staff in every area of the hotel was lovely and helpful! Any questions we had were answered promotely! We had originally had Stephanie...
as the wedding consultant but ended up with Kristy cause Stephanie got promoted , Kristy was the BEST!! You will never regret it if you go to the Crowne! Our wedding was perfection ♥️
Reviewed On 10/16/2017 by Jillian M
Stephanie is the best coordinator ever! Anytime I was feeling anxious or overwhelmed, she eased those feelings and brought me right back to excited!
Reviewed On 10/13/2017 by Ashley W
This was a great place for our wedding reception! The venue itself was beautifully decorated and everyone complimented on how delicious the food was. Stephanie is an amazing person that is willing to help you every step of the way. She is easy ...
to get in touch with and always responded in about a day when I had questions. On the day of the wedding, she made sure that everything ran smoothly and checked in a few times with my husband and I to see if we needed anything. I can't thank her and the catering team enough for all that they have done. Thank you for making my wedding such a memorable and joyous day!
Reviewed On 9/20/2017 by Amanda K
I wish we could give you 100 stars! Edward and I got married and had our reception here 9.9.17 in the Skyline Ballroom (gorgeous and great layout to traditional ballroom). From our very first visit the Crowne Plaza made us feel welcome and ho...
nored to host our event. Stephanie, Catering Director, was exceptional to work with. She was so professional, organized, and easy to work with throughout the WHOLE planning process! Thank you for being calm and excited through it all, my mother and I really enjoyed working with you. Sean Rupp, the chef, and his team in the kitchen, blew our minds with the menu tasting! Then they delivered the most beautiful & delicious hot appetizers, antipasto & vegetable displays, 5 STAR Filet and Sea Bass entree's & homemade chocolate covered strawberries the night of our wedding. THANK YOU it was exceptional! Everything was PERFECT! The servers and bartenders were not to go unnoticed either, great service from the start! They were all professional and on it from serving to clean up. Thank you for serving our friends and family! This was very important to us and you delivered beyond expectations. (and Laurie, thank you for the attentive service to Edward and I, you were great!) The front desk and the management team was great as well. From welcoming me at check in and helping me with items for the event, you could really tell that everyone takes a lot of pride in their work, it was wonderful! To those that helped Stephanie put together the room, and clean up Thank you! It came together so well, it was stunning! You took such great care of our and our vendor's things, it was much appreciated. Overall, Thank you all for a really beautiful and fun wedding weekend! I can't stop replaying it in my head! Look forward to coming back for our anniversary!
Reviewed On 9/11/2017 by amanda p
I want to start off by thanking Stephanie and her wonderful team for the amazing job. From day one when my wife and I picked the Crowne we felt welcomed in like family. Stephanie and her team did everything to make our day the best. When I was ...
stressing out, I got reassured everything was under control. I don't think there could be a better team or place then the Crowne to have your wedding.
Reviewed On 9/10/2017 by Stuart M
Stephanie was great!!! We couldn't have done it without her!! Crown Plaza Staff awesome. Thank you!
Reviewed On 8/30/2017 by Janice F
What an AMAZING experience!!!! BIG shout out to Stephanie Ireland. She was ABSOLUTELY fantastic! Any questions or concerns we had, she always had an answer to. She made sure my wedding day was exactly what I expected and more. She was super ni...
ce and so helpful to my family and I. The Cuyahoga ballroom looked amazing for my special day and everything was on point! Stephanie and her staff were incredible. Facility was super clean and set wonderfully. My friends and family enjoyed there time. Finding a venue is something so crucial when planning your wedding, but I promise you, you will not go wrong with choosing this place as a venue for your special day :) I will do it all over again <3
Reviewed On 8/17/2017 by Marina F
Stephanie made the whole wedding planning a lot easier.
Reviewed On 8/02/2017 by Crystal Ann R
I don’t know where to start other than saying absolutely amazing. We worked with Stephanie Ireland and she is the bomb! She took our ideas and my crazy suggestions and made them work, the decorations and additional items I added she made work e...
ffortlessly. The food was great, nothing but great compliments from my guests from service to the cleanliness of the venue. I highly recommend this venue for any event.
Reviewed On 8/02/2017 by Theresa S
I was so incredibly pleased with my entire experience working with the Crowne Plaza. Stephanie and her team handled every detail from start to finish and made the entire wedding such a smooth experience. All of my guests commented on how great ...
the food was and how courteous the staff was, including those who were staying at the hotel. If you're looking for a venue that will take great care of you and your guests and make sure your day is special, go see Stephanie and her team at the Crowne Plaza in Independence.
Reviewed On 6/01/2017 by Sara
I first want to start off by thanking Stephanie for all her had work and for making my vision a reality!! She was always so attentive and emailed me back so quickly- I appreciated that so much! When I walked into the Skyline Ballroom and saw ...
how the room was transformed I was absolutely blown away!! Seriously Stephanie I cant thank you enough!! We had so many compliments on the food throughout the night, some people even said that was the BEST chicken they have ever had! Our bartender was so friendly, and our guests loved her!! It was so nice having a patio connected to the room- so you could easily go out and get fresh air and not miss anything! We even had a view of the Cleveland Skyline, which the guests loved! We had a block of rooms and a lot of our guests stayed the night, the rooms are very spacious, and the beds were so comfortable! There are so many choices for reception venues, but I'm so thankful we choose the Crowne Plaza!! It was the best night of my life, and if I had to do it all over again, I would not change a thing!! Thanks again to the Crowne Plaza Staff and Stephanie for all your hard work, we are forever grateful!
Reviewed On 4/04/2017 by Emily B
I got married at this hotel a few weeks ago and it was everything I wanted and more! When I first started looking at venues with my mom and we were mostly considering hotels for convenience, I wasn't sure if I was going to be able to have the "...
Pinterest" wedding every millennial dreams of. However, I was blown away at how we were able to have a classy, beautiful, high-end affair! Stephanie is a dream to work with and everything came out wonderfully!! My family is mostly from out of town, so it was great to take advantage of it's central location to the airport and also the amenities of the Cleveland area. The Crowne Plaza Independence really gives you a lot of bang for your buck and was by far the best price in the area!! Additionally, since I had to do all the planning (again...my family was out of town!) it was wonderful to have a day of coordinator in Stephanie who was so helpful during the planning process leading up to the wedding and making sure all my little projects got done on the day of the wedding so I didn't have to worry!! She also coordinated with my vendors which was a huge relief. We got hitched without a hitch, thanks to the hard work of Stephanie, the amazing food from Chef, and all the amenities and staff at the Crowne Plaza Independence!! We highly recommend this venue to future couples!!
Reviewed On 1/06/2017 by Justin G
I can not say enough good things about Stephanie and the rest of the staff at the Crowne Plaza in Independence. We really liked the location, the easy accessibility of the venue, the large parking lot close to the ballrooms, and the fact that ...
having the reception at the hotel makes it easy for guests that want to stay so you don’t have to worry about hotel shuttles or people driving after drinking. We started planning our wedding reception with them in the Skyline Ballroom around a year before the event. We had just short of 150 guests which maximized this room for an intimate feel. Throughout the entire process, Stephanie was more than helpful and accommodating to us as we planned our Christmas themed winter wedding reception. She would check in periodically to see if we had any questions on our minds and when we would email or call, she was prompt in getting is a response. We received several perks from the hotel for planning the event in the winter which I would recommend anyone take advantage of. In addition, the various wedding reception packages were a great value compared to a lot of the other venues we looked at prior to booking with the Crowne Plaza and I never felt that I was nickeled and dimed. Everything was discussed upfront and very reasonable. They also allowed us a great deal of flexibility in decorating the room (including helping extensively with the set up and tear down) how we envisioned it as well as bring in our own snacks and late night food which saved us money. The food was delicious and we were able to try everything at a tasting ahead of the event. We had crab cakes and bacon wrapped dates as appetizers as well as the steak and stuffed chicken breast as our entrees. The food received really good reviews from our guests. The entire wait staff was very professional and as soon as the cake was cut and the first dances were over, the staff immediately came out to serve everyone at once for all tables. The guests really appreciated that no one had to wait on their food. We had two bars for our receptions and the bar tenders were able to make any drink that was requested and serve guests quickly which kept the waiting down at the bar. The Skyline ballroom itself is a unique room with plenty of room for a large dance floor with no bad views of the head table. We really liked the gold striped wallpaper, chandeliers, and windows in the room from which you can see the skyline of downtown Cleveland. It all lent itself to be a very classy ballroom. I would recommend this venue to anyone looking to have a wedding reception in the Cleveland area.
Reviewed On 10/27/2016 by Mathew D
Stephanie and her partners did an AMAZING job making our wedding the best ever!! EXTREMELY easy to work with and very attentive to our needs throughout the process and the day of. My wife and I couldn't be more happy with the service, food an...
d setup of our room. If I could give them 10 stars, I would!!
Reviewed On 10/13/2016 by Allison A
We had the best day ever! Stephanie and her team were there from start to finish answering all of our questions, setting up our place cards and favors and making sure everything was exactly how we enviosioned. We were worried since we had a s...
maller reception (80 people) that we wouldn't be given that much attention, but every detail was taken care of with careful attention. The food was fantastic and our guests had such a great time! Truly the best day ever!
Reviewed On 10/12/2016 by Steph W
The Crowne Plaza was absolutely the right choice, I really can't recommend it enough!! The pricing was totally straight forward and there are numerous packages to select from. The accommodations were great for all of our out of town guests (and...
we had a lot!). Stephanie and her team made the planning so easy and were always available to help and answer questions. It was so well organized during the planning and the day of. They day of the wedding, the Crowne set up all of our decorations exactly as we asked, making the day so easy and stress free. When we walked into the Crowne Stephanie was waiting and ready to make sure we had everything we needed and everything was exactly as we had planned. The staff took great care of all of our guests all night. The Crowne made our special day absolutely everything we had wished it would be!!
Reviewed On 10/05/2016 by Ainsley M
Our wedding reception was all that we hoped it would be and more! Stephanie and her team were there from start to finish. The food,setup, service... can't say enough! Everything was Great!
Reviewed On 9/20/2016 by Liz H
Great venue! The staff was very attentive the day of. Stephanie was great to work with leading up to the event - kept in contact and was very responsive. The food was delicious and we received many compliments.
Reviewed On 9/17/2016 by Darrell L
My husband and I were married in June 2016. We chose the Crowne Plaza Cleveland South based on word-of-mouth from a friend that had booked a baby shower with the hotel. We began to plan our wedding about 10 months in advance. We attended one...
of the wedding open houses and felt very welcomed. Jessica Bulone was the first Wedding Coordinator we worked with. She was exceptionally helpful in making suggestions and answering questions. We never felt pressured to make a deposit or to make a decision on a detail until we were fully comfortable doing so. Jessica went on leave part way through the process and we began to work with Stephanie Irelan, Director of Catering. We got the sense she was as excited for our wedding day than we were. She easily visualized our intent of a simple, classically-styled look to our reception. She quickly pulled linen samples and accents that would help the vision come alive. We chose to book the Skyline Ballroom. We chose the smaller ballroom because of the view of the Cleveland skyline in the background when on the private patio, especially since our ceremony was at Trinity Episcopal Cathedral. It is also an elegant and intimate space for smaller receptions and kept us within the budgeted limit of guests we could afford to invite. Our guests are still complimenting the menu. Crudités, a selection of cheeses and charcuterie greeted our guests as they entered the ballroom. Wait staff passed Caprese skewers, stuffed mushrooms, and mini crab cakes. A plate of the passed h'ordeouerves was awaiting us at our sweetheart table after we entered the reception and cut our wedding cake. We recommend the Platinum Package as the entrées offer the best selection for guests. We selected the petite fillet paired with either sautéed chicken or roasted salmon. The vegetarian option of roasted vegetables in puff pastry was well-received. We never felt so cared for by a wait staff. The smiles that greeted us were so big it gave us the feeling that the servers, bartender, and banquet managers fought one another to work our reception. They really helped to make our family and friends feel comfortable and relaxed and we felt as though there wasn't anything to worry about. Stephanie was also very helpful in making sure our personal touches were present in the ballroom. A few days before, we were invited to deliver wedding favors and any other items that would help make the event memorable. We highly recommend the Crowne Plaza Cleveland, South for your wedding reception. We'd love to find another event to have hosted by Stephanie and her team.
Reviewed On 9/13/2016 by Knottie1459171329
Our wedding was perfect! At the crowne plaza. Stephanie and the entire staff were a class act! Thank you for the great wedding day memories!
Reviewed On 9/12/2016 by Nikie G
Jessica first began working with us, but then was blessed to have another child, and unable to return. My fiance and I were a bit nervous to have a new coordinator, but Stephanie put our minds and hearts at ease! Stephanie met with us multipl...
e times, answer countless emails, and was there right beside us through our grand entrance. Her team was AMAZING! Not only did they help set up the MANY decorations my in-laws and I brought it, but they also added their decorative touches to make it bigger and better than we could have ever imagined! The food and drinks were delicious especially after a very busy day! The atmosphere was made so special by the table set-up along with the dinner plates cleared off. A wedding is such a memorable and expensive day, but it was ALL well worth it by having a PERFECT ending evening to begin a lifetime together with my husband!
Reviewed On 9/06/2016 by Stephanie L
The food here was very good and the banquet room looked beautiful!
Reviewed On 7/08/2016 by Bethie B
Absolutely amazing. From the food to the staff, everything was exceptional.
Reviewed On 6/30/2016 by Stacie C
May 28, 2016 Let me start off by saying I couldn't of had a better venue. Not only the venue our experience working with Stephanie was phenomenal. Stephanie went above and beyond to meet our expectations, she was always there for my phone call...
s, my personal complaints or any issues that occurred during this hectic process of putting a wedding together. She is very patient and extremely helpful. It is hard to find good workers that whole heartily enjoy their job and are there to help.... Phyllis the waitress such a wonderful lady and pleasure to have her be a part of our wedding day. She is someone you don't forget. Many many compliments from family members, of her great service and friendly personality.. If I could have I would've hired 14 Phylliss to accommodate all 14 tables. 😀 John Not sure of his title but he was the gentleman that watched over everything that was being taken care of during the reception . There were some complaints about that temperature being too hot in the room , but John was there to help and to take care of anything that needed to be done, thank you again.. The food was fabulous ......We had the beef and salmon , The portions are great they're more than enough everybody was pleased and raved about the food, Absolutely outstanding ... Delicious . The appetizers we chose were bacon wrapped dates and Tuscan ratatouille tarts , Excellent choice .... These appetizers were amazing . Unfortunately we didn't even get to taste the other appetizers which we chose fresh vegetables served with hummus gourmet crackers and cheese. It was taken from table too early ... Other then the two minor issues such as the heat and the appetizers being taken too soon this place was overall five-star, I would recommend this venue to anybody and everybody . It's always a extra plus when you have staff such as Stephanie, Phyllis and John . I am sure many more that I could have added to this list ... but these are the few that stood out and made our Wedding reception memorable . Once again thank you Crowne Plaza Independence Cleveland South.. Sincerely, Stacie
Reviewed On 1/27/2016 by Nicole B
Crowne Plaza was the first & ONLY place I looked at for my venue. I had other options in mind, but while meeting with Jessica I knew that I wouldn't have to look elsewhere. She answered all of my questions & provided me with any information I...
may need. My husband and I live in Toledo & she was in constant communication with me at all times, so I never felt as though I had to rush back to Cleveland to make sure everything was going okay. I only had a few ideas in mind & Jessica took those & made them amazing & perfect. From the initial food tasting, to the constant communication, and let's not forget the INCREDIBLE staff, my wedding was absolutely perfect. The venue itself may look like it's on the upper end of one's budget, but you don't have to go to outside vendors for many of the extras you may want. Jessica was so patient with me as we tried to decide on sashes & tablecloths (who knew it would be that big of a deal!) & she even sent me pictures of options I could do to make it easier. I had more compliments on the food than anything else - the head chef is great, and he even came out to meet the families at the tasting so everyone could get to know him. We also opted for a late night nacho bar and my guests were amazed at how much the venue offered. They not only allowed me to have the perfect wedding day, but a wonderful day for my guests as well. We also had a bit of a rowdy guest during the reception that Jessica & her staff took control of & barely anyone noticed. To me, that's worth all the money in the world. The way they set up the venue was absolutely amazing, and everything was done perfectly. The staff were incredibly attentive during the reception & were the kindest people as well. At the end of the night, the staff cleaned up EVERYTHING & brought it up to our room to sort through. I wasn't running around at all trying to get everything together which made it incredibly stress free. I would recommend The Crowne Plaza & Jessica & her staff to any bride-to-be. You may end up spending a little more than in your budget, but to have a staff that wants to ensure your day is PERFECT & comes through with it is totally worth it!
Reviewed On 1/24/2016 by Sarah C
Our experience at the Crowne was equally surprising and reassuring. The staff, especially our point of contact, Jessica, provided us with support and solutions throughout the process. Our wedding planning period was less than six months, and ...
while we felt the stress of planning so much in a short period of time, the Crowne Plaza took a tremendous amount of stress off our plate. The role Jessica and the staff took in planning our wedding helped guide us throughout the entire process. As I’m sure most couples are, we were overwhelmed by the many facets of making a wedding and reception happen. Jessica was skilled at helping us navigate different obstacles while giving us advice on how to sidestep common snags. Her expertise and experience not only saved us many headaches but also helped us create a wedding and reception that friends and family told us over the holidays, “That was a really cool wedding.” One of the defining characteristics of our experience was the flexibility Jessica and the staff provided. We had an atypical event: we had a cocktail hour precede a short ceremony in the Skyline Ballroom before eating dinner and enjoying awkward but enthusiastic dancing. While our format was uncommon, Jessica skillfully adapted their package to our format. At no point did it feel like we had to fit a square peg into a round hole, potentially creating a problem. She helped us navigate food allergies, smooth out tricky transitions between parts of the evening, and provide solutions to a myriad of small yet significant issues. Jessica constantly adapted what the Crowne could provide to our ideas, yet her resourcefulness is only surpassed by her optimism. Looking back, the Crowne exceeded our expectations. We looked at several different locations before deciding on the Crowne. We looked at several trendy restaurants and venues around Cleveland because we didn’t feel we could find a venue that could be unique and flexible. The Crowne created both AND provided the convenience of being a hotel where all of our guests stayed. Our guests’ convenience was very important to us, and the Crowne made it convenient for everyone. I strongly encourage anyone to talk to Jessica at the Crowne about the possibility of creating the unique wedding. I’d be surprised if they couldn’t create a solution you would embrace.
Reviewed On 10/27/2015 by Desirée T
Crowne Plaza in Independence was the perfect place for our reception. It is so nice to have your reception at a hotel so your guests have the option to spend the night and not worry about driving home and they can have more fun. Jessica, the...
wedding planner, was awesome she walked us through step by step to make sure everything was ready for our special day. And the ballroom was absolutely gorgeous! I was amazed when I walked in before the reception started to see it set up even better than I could've imagined. The cocktail area was perfect as well since guests could be inside by the food or outside in the courtyard. If you choose the crowne plaza you will not be disappointed!
Reviewed On 10/17/2015 by Knottie100315
They are fabulous to work with, especially Jessica, their Wedding Coordinator. They were so accommodating and flexible, we couldn't have asked for more. It made everything stress-free and allowed us to have the best night of our lives! The f...
ood was amazing, the staff was so courteous and professional, and we were so glad we went with a hotel for the ease of our traveling guests. Worth every penny and thensome!!
Reviewed On 9/29/2015 by Marian
Simply amazing. I was super busy planning my wedding in medical school and I was out of state, yet working with this venue made my wedding planning very easy and stress free!!! Jessica, the wedding specialist at the venue is super nice and ...
very helpful. She made sure everything was set up the way I wanted. She was very responsive in replying back to my emails or voicemails. I would highly recommend this venue for any event!
Reviewed On 9/25/2015 by Jasmine M
The Crowne Plaza in Independence, Ohio provided excellent service for my wedding and reception. The staff was phenomenal; everyone was extremely helpful every step of the way! Jessica, their Catering Sales Manager is excellent, she is very ge...
nuine and helpful. I highly recommend using their services!
Reviewed On 7/27/2015 by a member
Jessica and her team were amazing from the beginning, but especially those last few days with all the minor details, decorating the room and last-minute changes. They took care of everything and we walked into our room during cocktail hour and ...
it looked amazing! We were able to celebrate the entire evening without one issue arising; I believe the first time I had to speak to any staff was at 11pm when we asked to keep the bar open an additional hour. The Skyline room is wonderful with the attached patio- there was plenty of room for about 20 -30 people to hang out there throughout the evening, and for the kids to do sparklers, which they accommodated. They also hung up white lights on the bushes that we provided, which added to the ambiance. The food was great and came out very fast- I would definitely recommend the beef. The chef even changed the sauce to our preferences. We had 148 in the room and never seemed crowded. I do wish the bar next door was open late for our guests after the wedding, but they did allow us to stay on the patio even after the wedding as some of our guests were not ready to end the night. :)
Reviewed On 7/27/2015 by Jennifer B
Jessica and her team were amazing from the beginning, but especially those last few days with all the minor details, decorating the room and last-minute changes. They took care of everything and we walked into our room during cocktail hour and ...
it looked amazing! We were able to celebrate the entire evening without one issue arising; I believe the first time I had to speak to any staff was at 11pm when we asked to keep the bar open an additional hour. The Skyline room is wonderful with the attached patio- there was plenty of room for about 20 -30 people to hang out there throughout the evening, and for the kids to do sparklers, which they accommodated. They also hung up white lights on the bushes that we provided, which added to the ambiance. The food was great and came out very fast- I would definitely recommend the beef. The chef even changed the sauce to our preferences. We had 148 in the room and never seemed crowded. I do wish the bar next door was open late for our guests after the wedding, but they did allow us to stay on the patio even after the wedding as some of our guests were not ready to end the night. :)
Reviewed On 7/15/2015 by Knottie56832819
From start to finish everything was fantastic. Jessica and her staff provided an exceptional experience.
Reviewed On 7/10/2015 by greg M
The price is always a little scary but for what we were looking for they had the best price comparably in my area. Make sure you book way ahead of time if you want a certain date though because they book up real fast. They assisted me with ev...
ery aspect of the reception and were very accommodating to all of our needs for the wedding. They have a person there specifically to help you with your wedding which is very nice. Definitely would recommend them.
Reviewed On 5/29/2015 by Annie M
I loved my reception at the Crowne Plaza! The Skyline room and patio were perfect for our 135 guests. The outdoor patio and bar was especially wonderful. The whole staff was great to work with, but Jessica was so helpful in coordinating all of ...
the details with me! I received a lot of positive comments on the food, atmosphere, etc. Everything turned out great and ran so smoothly. Thank you, Jessica and Crowne Plaza!!
Reviewed On 5/06/2015 by julie p
we couldn't have been more happy with the venue itself or Jessica B- who assisted us in the planning process! She made herself readily available to us and ensured that all our needs were met! The reception room was beautiful- it looked better...
than the pictures!! Overall we were very happy with the venue!
Reviewed On 2/09/2015 by Knottie75066146
I would highly recommend Crowne Plaza as venue for your special day. We looked at several places but nobody could match Crowne Plaza for value for your money and customer service. In our initial meeting Jessica (our wedding Coordinator) was ver...
y helpful and informative of what we could/should expect for our wedding. She was also very up front about costs and what options we had as far as packages, meal options and alcohol. The tasting was exceptional, this was my mother's third tasting and she said it blew away other tastings. They set up your table as it will look on your wedding day and you get to try ALL of the food options in order to decise which you would like best. Jessica was also very helpful in the setup of all of the fine details for our wedding day. We obviously did preparation on our own but the day of the wedding she took care of everything and we had nothing to worry about. Our wedding was incredible we couldn't have asked for a better reception. The room was set up just as we had pictured and looked very elegant. The hallway/lobby right outside of the ballroom also provided plenty of room for guests to mingle and grab a fresh cocktail. The bartenders were very efficient and there was never a long line or wait to get a drink keeping everyone happy. The food we chose by and large was excellent. Everyone raved about the appetizers and the prime rib and chicken dishes we selected were delicious. Our only small gripe was the day of the wedding the chef didn't approve of the quality of the food to be in the vegetarian selection, so he decided on a different dish. Some guests thought the portion of the vegetarian dish was not enough but again it was only a small number and most guests were very impressed with the meal. To close, I would highly suggest using Crowne PLaza as your wedding venue. There is a reason they are rated as the best in the area! They are truly professionals especially Jessica who was quick to respond and answer any questions we had. Trust me you will not be disappointed.
Reviewed On 2/06/2015 by Darlene M
Jessica Bulone was our main contact who planned everything with us. Everything was coordinated beautifully! She handled all of our questions, was always available, and had a complete understanding of all our needs. The food tasted as good as...
it looked, and it looked wonderful! The service from the banquet servers to the bartender, was impeccable. Michelle, Amanda, and John were the Banquet Managers and were very attentive to every detail, constantly checking in with us and ensuring we had a fabulous time. We are so glad we picked to have our reception here. It was truly a night we will never forget!
Reviewed On 2/05/2015 by Arielle F
My husband and I got married a few weeks ago and held our reception here. They were always available to answere any questions we had along the way and made the place look fantastic! The staff was really helpful the night of the reception as wel...
l! They made sure to take care of whatever we needed so that we didn't miss anything. Everyone thought that it was beautiful and we all had a great time.
Reviewed On 12/07/2014 by Kelly J
My husband and I just had our reception at the Crowne Plaza almost a month ago! We were able to go inside the ballroom before our guests and we were blown away!:) Thank you for helping make our wedding day amazing!
Reviewed On 10/29/2014 by Brianna C
Our reception was held in the Skyline Ballroom of the Crowne Plaza Cleveland South. It was AMAZING! The view of the Cleveland skyline was lovely, the Ballroom was beautifully decorated, our dream was carried out perfectly! The chandeliers and ...
mirrors gave it a french feel which we loved, and provided excellent backgrounds for pictures. Definitely an amazing venue!
Reviewed On 10/11/2014 by a member
The Crowne Plaza was the perfect place for our wedding. Jessica, the coordinator with whom we worked with, was absolutely, positively fantastic! She was so responsive and kind to every request that I had. It is because of her everything went so...
smoothly! The Crowne Plaza, and Jessica, did a fantastic job hosting our wedding and I am so thankful!
Reviewed On 9/19/2014 by Knottie11543964
Crowne Plaza did everything right. Guests only had praise for this place. Servers kept asking what they could do for me. It was a worry-free day! Food delicious. Patio gives a view of the city and an outdoor place to sit. I found no fault with ...
anything at the Crowne Plaza. Staff from Jessica to bar people are professionals.
Reviewed On 9/10/2014 by Amanda D
My husband and I got married June 7 at the Crowne Plaza outside in the gazebo. The staff was so awesome, especially Jessica, she made the day perfect and made our day run SO smoothly. I couldn't believe how beautiful our ceremony and reception ...
turned out. I 100% recommend the Crowne Plaza in Independence to any other bride out there!
Reviewed On 9/10/2014 by Knottie29106930
Crowne Plaza did a wonderful job on my son and daughter in law wedding.
Reviewed On 9/09/2014 by Kaitlyn N
I cannot even being to express how perfect everything was. Jessica the wedding coordinator took care of everything for us. I literally just dropped a box of decorations and napkins and such off and they took care of everything. The wait staff w...
as on the “A” game all night never missing a beat. They always were willing to help and extremely pleasant people. I have been the guest at several wedding venues and I have never seen a group of individuals work so hard and be genuinely happy to do so. They have an eye for detail and I loved that I didn’t have to worry about a single thing. Anything that I needed, even if it was last minute they were willing to help and accommodate the best that they could. I have not one single criticism or thing I would have changed. The money was very well spent and I could not have been more happy.
Reviewed On 8/26/2014 by aderica G
Very accommodating however had to pay for everything.
Reviewed On 8/14/2014 by Rachel K
Great service and people!
Reviewed On 8/02/2014 by Debbie p
We were very happy with the Crowne from start to finish. It is a beautiful venue. The food was good and the service was outstanding. Jessica is exceptional. She was helpful every step of the way. I have nothing but good things to say. ...
A great value for the money. The only thing I would add is that the gazebo although pretty could use some additional mulch ... Plants Etc.
Reviewed On 8/02/2014 by stefanie
We had our wedding 6/7/14 at the Crowne Plaze. Leading up to our big day everyone was a huge help. Their whole staff helped with everything from what food to pick to wear would be the best place to put our ice cream cart! Our night turned out p...
erfect! They had everything planned to the minute and it helped keep us on track! The chef even helped us pick out a great menu for our guests, which everyone after raved about how it was the best food they ever had at our wedding. Even our pickiest guests and we know how that can be. I wouldn't have changed a thing about our wedding! We even had guests from the other wedding trying to join because it was so much fun! I almost wish the night would have slowed down, it went to fast! We also had a few guests decide they wanted to stay after the reception and they were able to find them a place to stay. Our room was amazing and almost all of our guests stayed at the hotel that night. We even hung out for breakfast with our friends and the buffet was great. I wouldn't change a thing about my wedding, they were very helpful and we had a great time. I really appreciate all of the care that the staff put into our day!
Reviewed On 7/31/2014 by Knottie21479974
Crowne Plaza put on an awesome wedding for us... Food, accommodations, and customer service were outstanding.
Reviewed On 7/28/2014 by Whitney F
We used the Crowne Plaza Independence for our June wedding. Jessica the wedding specialist, and Stephanie the catering manager were fantastic in our planning process. We were able to walk through several times, and I always go responses to ques...
tions I emailed. The week of the wedding we were able to drop off all the decor that I made and purchased and the staff took care of all the setup. We were able to use a combination of materials the hotel would provide and ones I brought in to get the look we wanted. The day of the wedding Jessica went out of her way to make me comfortable, even getting me a plate of hors d'ouvres so I could sit down for a moment during cocktail hour. She made sure to let me know when she was leaving for the night and checked to see if I needed any final things. The only negative things I have to say are minor. Throughout the reception the drink glasses were constantly being cleared, which was a frustration to guests. We also had cupcakes so I was expecting the flavors to be distributed evenly for guests to choose from. They were not and guests were not allowed to swap out flavors. These are both small things, and are completely dependent on the wait staff that was working that night. Overall the hotel staff, especially Jessica and Stephanie were warm and inviting - making us feel really special even when more than one wedding was going on that night (and the summer is incredibly busy). Every time we met with one of the staff members they remembered details about us and our day and made us feel very comfortable with the planning process. If we could do our wedding again I would 100% choose the Crowne Plaza as our reception venue without a doubt.
Reviewed On 7/19/2014 by Knottie60695887
I was the maid of honor for my sister's wedding on June 7, 2014. The reception was held at the Crowne Plaza Independence for approximatley 250 people. From the moment of meeting Stephanie Irelan we knew we made the right choice. Her calmness ...
yet passion for the industry is absolutely amazing. To say that our expectations were met would be an understatement. The reception was gorgeous, the food was delicious and the service was immaculate. The attention to detail by the whole hotel is astounding. It was a day we will cherish for the rest of our lives. I cannot thank the Crowne Plaza Cleveland-South Independence enough for making my sister's dream wedding become a reality with no stress at all.
Reviewed On 6/17/2014 by Knottie22853856
Everything was perfect. In fact, so much better than I expected
Reviewed On 2/14/2014 by Ashley S
Stephanie and her staff are incredibly helpful and were ready with all of our changes, even some the day of. The hotel was accomodating to all requests made by the bride and groom and they had a wonderful ceremony and reception right at the ho...
tel.
Reviewed On 2/07/2014 by ruzimagoozi
Crowne Plaza provided a great venue for my daughter's wedding. There was a $5 per person discount for a winter wedding. And some added perks were free chair covers and bows and a hot chocolate and hot cider station. The room was transformed int...
o a beautiful wedding venue. It was decorated in royal blue accents which looked very nice. And we opted to have the bridal table elevated which allowed everyone to see them. The cheese and cracker table was very lovely and visually appealing. The bar was set up near that table. It was later transformed into a dessert and cake table allowing guests to choose their type of cake or dessert. Stephanie, our wedding planner, was so kind and helpful. We were able to do a taste testing to pick out which dish to serve at the wedding. We had 4 hrs of open bar service. We rec'd many compliments on the food and the décor and a great time was had by all. An added perk was being able to have the rehearsal dinner at Crowne and being able to stay overnight after the wedding.
Reviewed On 10/30/2013 by Lisa W
We had our 9/21/2013 wedding reception at the Crowne Plaza and everything turned out perfect. The staff was easy to work with through the planning process, responsive to questions, and accomodating. I feel like we got lots included for the pr...
ice we paid, and all the food was delicious. The set-up was taken care of by the staff, and everything looked just as I had imagined when I saw it as we entered as husband and wife. Great job!
Reviewed On 10/04/2013 by mary m
I celebrated my wedding on 8-31-13 at the Crowne Plaza in Independance, OH and I'm so grateful that I pick this place, my husband and I went there and they helped us right away. Mrs. Stephanie Irelan was our planner, she worked hand on hand wit...
h me to meet my expectations. (Even though I had A LOT :) and all I can say is I'M FULLY SATISFIED with everything, the food was delicious, it tasted fresh and it was on time, I didn't have to called anyone for any concerns, the decoration was better than what I had on mind, the service very polite and professional, everything was great!!
Reviewed On 10/02/2013 by Jill L
We were so ecstatic with how our entire wedding turned out! We had our ceremony there in the outdoor gazebo and it was perfect! Our reception was in the Cuyahoga Ballroom and looked so elegant. We especially liked the outdoor patio for our s...
mokers. They include so much in their wedding packages such as chair covers and centerpieces, and the food was awesome! It looked and tasted exactly the same as it did at our tasting, which was super important to us. The hotel itself is very clean and you can tell it has had a lot of recent remodeling done, including the guest rooms. I was so glad no one had to worry about driving home after the wedding. The entire staff was so helpful every step of the way- especially our wedding specialist, Stephanie. We can't thank her enough! I highly recommend the Crowne Plaza Independence to anyone looking for a wedding venue!! It's absolutely perfect!!!
Reviewed On 9/20/2013 by cinder1221
What a wonderful experience working with Stephanie Irelan in the Sales and Catering Office. Her expertise and knowledge of the services and options available to me made the planning seamless. The wedding and reception went off without a hitch...
and I plan on refering other friends to the Crowne Plaza. Thanks again to Stephanie and all the Crowne Plaza Staff for making my Wedding Day a Dream come true!!!!!!
Reviewed On 8/22/2013 by Fatimah D
I had both my wedding and reception at the Crown Plaza Cleveland South and it was wonderful. They were very easy to work with, they went above and beyond to accommodate all of my needs. They were always very pleasant. Also they returned all ...
of my calls and emails in a timely fashion. I would recommend this venue if you are having a wedding, anniversary party or any other type of celebration.
Reviewed On 8/22/2013 by Elizabeth M
I had my wedding at Crowne Plaza Cleveland South on July 6, 2013. To start off, the venue itself was gorgeous. We used the Skyline Ballroom, which has a patio connected to the room. It was super convenient for the smokers and just anyone who wa...
nted to sit outside. You can even see downtown lights from the patio. Andrew, the wedding coordinator, assisted us in making sure everyone was going to be taken care of. They offered children's meals, as well as different food options. This was nice, because several of my family members are vegetarians. Another bonus was that we did not have to worry about guests leaving intoxiated. The guest rooms were very nice, the beds were super comfy. Prices for the rooms and the wedding itself were reasonable. The hotel was very clean and everyone was really friendly and helpful. I would definitely recommend this location for a great wedding.
Reviewed On 8/14/2013 by Gabrielle B
We used the Crowne Plaza for a large rehearsal dinner (100 people) and our wedding (250 people) in July 2013. They provided almost everything in their wedding package; open bar, great dinner choices, flat wear, linens, centerpieces, hors d'oeuv...
res, coffee, etc. This made planning the wedding very easy! They had a number of packages to fit all budgets. We ended up going with the cheapest one and it was perfect. It had plenty of good food and other amenities that made it a great value. They also gave our guests a block discount on some very nice rooms and gave us hospitality rooms on their floors. A few months into the planning process, our representative at the Crowne left and we were assigned someone new. The transition was smooth and all the employees were very helpful. In all, the wedding and rehearsal dinner went perfectly and came to around $12,000. When budgeting, just don't forget the service fees. Highly recommend this to all future newly weds!
Reviewed On 8/13/2013 by dswhit
My daughters wedding was in March. The wedding planner we had worked with left shortly before the big day. All I can say is, the staff relieved us of any concerns. Everyone from the management to the Waite staff, to the bar tenders were frien...
dly and took care of everything. The room was beautiful and perfect sized for 125 to 150. We used there centerpieces with some added rocks and the tables looked beautiful. The food received many complements. The set up of the room and the appetizer area was intimate and private which we didn't find at other venues. I have nothing but high regards for the staff. It was a beautiful evening.
Reviewed On 7/29/2013 by PatriciaCho
The wedding coordinator, managers and staff all went above and beyond to make my son's wedding a huge success. They handled all of our requests and tried to take all of the stress out of the weekend so we could all enjoy it. They even let my so...
n tailor the menu for the package they chose to stay in his budget. I can't say enough about what a great job they did.
Reviewed On 7/03/2013 by Annie C
Crowne Plaza exceeded our expectations! Planning a wedding is stressful and Stephanie and the staff at the Crowne did an amazing job. They responded quickly to any questions or concerns we had. The pricing was very reasonable. The ballroom was ...
gorgeous and we loved having an outdoor area for cocktail hour. On the day of our wedding, everything was perfect. The service and food was great. They covered every single detail we requested. I would definitely recommend Crowne for your wedding reception. Can't say enough good things!
Reviewed On 2/16/2013 by Jenna S
I had A LOT of special requests for my wedding and the crown plaza did an amazing job ensuring that my special requests were all met. We decided to surprise our guests when we came into the reception by coming in on a boat on wheels. The crow...
n plaza helped us to hide it from our guests before the reception and helped to coordinate our entrance and even helped us load it onto a truck to take it away after the reception. I would definitely recommend this place to a friend for any event. The event coordinator and catering coordinator were so helpful throughout the whole process. They even helped me to come up with a signature drink that fit with my colors. You do not only get great service but you also get some very creative people who can help make your dreams for your wedding come true!
Reviewed On 10/16/2012 by Michelle C
My sister had her wedding reception here in June 2011 and we were so pleased with it that we decided to have OUR wedding reception there as well. The staff is professional, willing to work with you, the reception hall is beautiful and the food...
is amazing.
Reviewed On 9/18/2012 by Dayna B
I have recently had my wedding here at the Crowne Plaza. It turned out beautiful!! words can not describe how pleased I am with how everything turned out! The staff at the Crowne Plaza was so pleasant and great to work with. My wedding sales le...
ad was Suzanne and she was amazing. She was very helpful, understanding and dedicated to getting me the wedding that I dreamed of. I am so very pleased and happy that I had my wedding at the Crowne. The food was great and the service was superior! If I had to do it all again I would choose the Crowne Plaza AGAIN! If you are looking for a great staff that is easy to work with and fun, food that is great, a ball room that looks AMAZING, and overall great quality then this is the place for you!! I am one lucky girl- not many brides can say they were this pleased with the people that they have worked with on their wedding day, but I am more than blessed.
Reviewed On 7/08/2012 by amber D
It was a wonderfule place for my ceromony and reception!
Reviewed On 12/20/2011 by Stefanie M
Absolutely Loved how our reception turned out! Of all the hotels we searched that was within out budget, I feel like we got so much more for our money here! So much more is included in the price, better food selections, and a great wedding coo...
ridnator! We have gotten so many compliments about how elegant the room looked (and we didn't even spend much money adding extra decorations) and how wonderful the food was! Everything was great!!
Reviewed On 12/02/2011 by Melissa L
Sara helped coordinate our reception, and she was a lifesaver. For the most part, I didn't know what I was doing at all. She helped me through all the planning stages and check on me throughout the 8 months of planning. She helped set everythin...
g up for us a couple days before the wedding, so we didn't have to worry about it. The room looked great, but it was smaller than I remember once everyone was in there! We had enough space, but I wish the dance floor could have been bigger. The food turned out pretty good, but the suit they put us in that night was next to a room of little kids. In the end, I think everyone had a great time there, and the people who stayed at the hotel like their rooms and the breakfast buffet in the morning.
Reviewed On 7/21/2011 by Nikki B
Sara, the wedding planner extraordinare, is fantastic! She has over 30 years of wedding planning under her belt and remains cool, calm, collected, and soothing throughout the entire ordeal- from meeting for the first time to saying good bye as...
the reception winds down. She is a hard worker and is always available to you for whatever needs you may have.
Reviewed On 5/10/2010 by Danielle M
The food was outstanding!;They are constantly changing staff. That was frustrating.

Contact Info for Crowne Plaza Cleveland South - Independence

5300 Rockside Road, Independence, OH
(216) 750-0814

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