Custer State Park Resort

Custer, SD

Capacity: 300+ | WEBSITE | PHONE

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Amenities + Details

Amenities
  • Handicap Accessible

  • Liability Insurance

  • On-Site Accommodations

  • Indoor

  • Outdoor - Not Covered

  • Reception Area

  • Wireless Internet

For more details about amenities, please message the Venue.

Price Range

$$$ – Moderate

Guest Capacity

300+

Settings

Ballroom, Waterfront, Historic Venue, Hotel, Park, Restaurant

Wedding Categories

Bar + Drinks, Cakes + Desserts, Food + Catering, Planning, Service Staff

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Contact Info

13389 US Highway 16A, Custer, SD

Would recommend over and over

Reviewed on 5/31/2015 Samantha S

We got married and had our reception in the Sylvan Lake Lodge Auditorium, and it was AWESOME. The banquet captain and manager were so helpful. We had about 60 candles set up throughout the building and we sent help to light them before the ceremony, and they were all already lit... Read More and gorgeous. The bartender made sure everyone was taken care of, plates were cleared very quickly, and the chairs from the ceremony were packed up in less than 20 minutes. It was perfect.

2015-06-01T14:42:59 Response from the vendor

Great to hear; thank you for the feedback! We will be sure to pass along the good words to the GM and his staff. Thank you kindly for choosing Custer State Park Resort to celebrate your day!


Very Happy

Reviewed on 7/29/2012 Amber B

The service was great. Everyone was very happy to assist and friendly. Worth every penny we spent!


Reviewed on 11/13/2016 Lindsay R

Wedding planning and communication were frustrating, but the wedding day turned out great.


Reviewed on 10/25/2016 Katie P

We had our reception at the Sylvan Lake Auditorium. The location was absolutely gorgeous and the Auditorium was perfect. The wait staff during the reception gave us and our guests the best service we've ever gotten anywhere. Now, onto the bad. Throughout our reservation process,... Read More customer service was completely lacking, not only with our sales rep but with our event coordinator. I don't know if they were tired from doing weddings over the summer or what, but many important 'pay by' dates were missed because they never answered their phones or returned voicemail messages, communicating only by email. They incorrectly charged our wrong credit card without authorization (thankfully our bank refused it), and failed to see when we did actually send them a credit card authorization. On the day of, all the doors were locked at the time we were supposed to be allowed to decorate. When we did get in (after the wonderfully helpful manager at the Lodge opened the doors) half of the tables were not set up, and there was no one at the toll-booth during our event. As a result, set up took double the time it should have and all of our guests got parking tickets (again thankfully, that got taken care of through another person not related to our event). In addition, we paid for a security guard but we never saw one. If you're willing to put up with crap customer service for the beautiful location and building, go for it. Our guests and ourselves had so much fun at our reception and it was so memorable, but we will never go through something like this again unless we are treated better. When you pay thousands for something so important as your own wedding reception, you expect much better service.


Reviewed on 6/16/2016 Jordan H

Our ceremony and reception venues were absolutely gorgeous and well worth their value! It was very convenient that Custer State Park provides a ceremony/reception locations package along with catering. The food was excellent and they worked with us about our specific menu... Read More wishes. Custer did a terrific job of communicating with us, updating our contracts, working with our requests, and offered many amenities to help the decoration and set up process run smoothly. Custer State Park gave us a beautiful wedding day and we are very thankful!


State Game Lodge Wedding

Reviewed on 7/08/2015 Beth R

Location was beautiful but staff was unfriendly and unhelpful the entire time. Horrible customer service to someone spending multiple thousands at their facility.

2015-07-09T10:14:08 Response from the vendor

Thank you for the honest review, Beth. We pride ourselves on our customer service, and it is obvious that we missed our mark for you. We are taking immediate action to address your concerns. We certainly enjoyed working with you, Beth. Thank you again for... Read Less Read More


Custer State Park Location

Reviewed on 8/26/2014 Jessica O

PLUS: The staff was absolutely fabulous the day of the event. I was nervous planning my wedding from out of state and not personally being there to set up. They went so far as to even light the candles on our centerpieces before my friends got there to do that after the... Read More ceremony. There staff was also very willing to answer any questions. MINUS: Read all of the fine print carefully and stay on top of dates. I feel as though they have a lot of events at this location so they don't always comb through all of the details and make sure everything is accurate on the first attempt.