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Limousine & Sedan
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Custom Transportation, Inc. Reviews
3.8 out of 5.0
Reviewed On 6/29/2017 by Grace S
I looked into multiple companies and decided on this one. I am very glad I did because they provided multiple services for our special day. We used two of the shuttle buses to transport our guest to and from our venue and and also the large whi...
te limo for our wedding party. We topped it off by renting the town car the next day to take us to the airport to fly out for our honeymoon. We arranged for them to pick us back up at the airport when we returned and that worked out better than I imagined, no parking fee and two hour ride home in relaxation. All the vehicles was very clean and the drivers were kind and on time for all our pick-ups. I cannot wait to use them again in the future.
Reviewed On 6/12/2017 by Maura N
They were very punctual throughout the night. Service was as described, buses were clean and got the job done. The company is definitely the best bang for your buck.
Reviewed On 5/18/2017 by Jen F
Custom Transportation provided our guests with safe, on-time, and clean transport on our wedding day. We are thankful they were there for us!
Reviewed On 12/28/2015 by Emily H
My husband and I used Custom Transportation to transport our wedding guests from their hotels to our wedding venue and reception site twenty minutes away. Our first complaint is their lack of organization in planning. This should have been a ...
red flag for us. We signed our contract to have three buses with pickups at two different hotels in Harrisonburg VA. Our plan was to have three runs throughout the evening to take guests back to the hotel. We wanted a bus to leave at 9 PM and 10 PM (come back to the venue) and then a final run at 11 PM with all THREE buses to take all the guests back. Needless to say one bus made and 9 PM and 10 PM run as expected and decided to not come back to the venue. We had seventy five guests that were expected to fit on two twenty five passenger buses. The other two drivers refused to help the situation and just had everyone cram on their buses like sardines. It was incredibly uncomfortable! The bus that we rode back on the windows were so foggy that it was impossible for the driver to see out of. He used a newspaper to attempt to wipe the windows to see out into the pouring rain. My husband asked that he pull over since it was incredibly unsafe but he refused and just kept driving. When we returned to our hotel my husband emailed Custom Transportation and requested that they not run his credit card until someone could explain the situation to us. Monday morning his credit card was charged without anyone emailing or calling us. We were furious and sent email after email but never heard a word.
Long story short I have never dealt with a company with such little respect for their clients. The drivers did not care about our SAFETY, the company did not uphold our contract and ignoring our requests to discuss the situation is just plain rude. Stay as far away as possible from Custom Transportation.
Reviewed On 10/28/2012 by LeAnn H
My mom surprised us with a limo to leave from the reception to go to our hotel room! Steve was a fantastic limo driver & we felt like royalty!