We hired Del Rey for our wedding at Crafted: At the Port of LA because Del Rey was a required vendor. Over and over, we were assured by our contact, Jane, from Crafted, that she had worked with Maggie from Del Rey for many many events, and that...
their services were well worth the price tag. In total, we spent around $4,000 renting the bare basics (tables, chairs, curtains) from Del Rey.
The main issue we ended up having regarded the middle dividing curtain between the 2 sections of our venue. They called this 'Pipe and drape'. I was told (multiple times) that I should ask for "standard white pipe and drape", it would cost me $750, and Del Rey would not need any further info. Instead, I received what I can only describe as a long curtain dividing the venue into 2 sections.
On the MORNING OF my wedding, my planner informed me that Del Rey had arrived with see-through pipe and drape that covered no more than 1/3rd of the length I was promised. Upon talking to them, she was told that there was no way Del Rey could gather enough materials and deliver them before the start of the wedding, and offered to try if we wrote a check for another $1000+. I refused and tried to put it out of my mind and focus on enjoying myself. After the wedding, I tried emailing Del Rey and was simply told that I should have gone and measured the building myself and that it was my fault that we didn't get what we were promised.
This was a basic request that I was promised would be more than fulfilled by the oh so reliable Del Rey rental company. Instead, I was never refunded or given any apologies by Del Rey, even after sending multiple follow up emails. 8 months later, they still have not reached out to me to reconciled this issue. This company over-charges and has no remorse for mistakes made. Stay far far away and put your business into much more honest and reliable vendors in the LA area!!