Overall awful customer service and day of experience.
First, Detroit Glam overcharged us for services prior to the wedding by $280. Being a week prior to the wedding, I admittedly did not notice right away and paid the balance. I informed t...hem of their mistake days before the wedding and was assured that I would be paid back. Now, nearly two months after the wedding, they still have not refunded me the correct amount and will not answer my emails or return my phone calls. It is unacceptable and beyond frustrating that I am having to chase them down and am being ignored for a mistake that they made (even after multiple assurances they would refund me properly). This is not how a business should be run.
Second, we were supposed to leave for our venue at 2:15, which was communicated to Carson weeks ahead of time. At 1:45, they still had not started my (the bride's) hair and still had my mom's hair to do. One of the 3 hair and makeup artists for our 11 people left with no explanation around noon (was told after the fact by Carson that she should not have left). Because of the hair and makeup team running so behind, I did not get to take any getting ready pictures with my bridesmaids and had to send them on the shuttle ahead of me while I was still getting my hair done. The wedding party also did not receive any lip color or touchups before they had to go, which they were told they would receive, so they had to scrounge up their own lip color before pictures. By the time they finished my mom around 3:30, she had to rush to get dressed and we weren't able to get to the venue until 4:30 (we now had to sit in traffic, which was one of the reasons we planned to leave for the venue at 2:15). We had planned with our photographer to do my husband and I's first look photos, our bridal party photos, our couple's portraits, and our family photos all from 2:45-5:00 before our ceremony (started at 5:00) so we could then enjoy our cocktail hour with our guests. Because the hair team was running so behind, we had to cram what we could into the 30 minutes before the ceremony started and then missed our cocktail hour trying to make up for it. Our photographer did her best but we did not get to take the quantity or quality of pictures with our wedding party/family/photographer as we had hoped or planned. It ended up making the afternoon very stressful, rushed, and disappointing.
As a bride, I relied heavily on these reviews to make my decision on who to hire. Based on both my day of and current experiences with Detroit Glam, I cannot in good conscience recommend them to anyone.