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Invitations & Paper Goods
Paper Goods, Thank You Cards, Printing, Save-The-Dates, Wedding Invitations
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Reviewed On 8/02/2021 by Stephanie H
If I could give zero stars, I would. I placed an order on 7/22 for half blank envelopes and half printed envelopes. I approved the proof for the printed envelopes the next day on 7/23 and received a confirmation email stating that my envelopes ...
would be printed by 7/29.
When 7/29 rolled around, I heard no updates, so I emailed the company inquiring about the status of my order. In response, sales rep Elizabeth I. responded to me with a link to view my proofs to re-approve them. I gave them the benefit of doubt thinking that perhaps I made a mistake when I approved the proofs the first time around (even though I literally got a confirmation email stating that I had approved the proofs properly and the envelopes were now in production). This time, I got a second email stating that my envelopes would now be printed by 8/3.
I called the company that same day to inquire when my envelopes would actually be printed. The sales rep who answered assured me that they were actually already printed and would be delivered to me tomorrow which was 7/30. I thought that to be strange since the other rep emailed me that it wouldn't be read until 8/3, but again, benefit of doubt.
Well, my order came...half of it that is. Only the blank envelopes arrived, and when I checked the website for my order status, it stated that both were delivered. I immediately called, and the sales rep this time stated that my envelopes weren't even printed, but would be printed by 8/3 for sure.
Now, knowing I can't trust the company, I chatted with them today on their website. To date, nobody actually knows whether my order was printed or not, if i could get a refund, etc etc.
Tldr: Awful company, horrible customer service. Stay away.
Reviewed On 5/11/2021 by Amy C
Did not have product to fill my order. Did not contact me to let me know. Horrible customer service service. Ordered pink envelopes and would only let me substitute brown or pay more to get pink. No offer of compensation for the delay and hass...
le. Canceled my order and will not do business again.
Reviewed On 4/30/2021 by Liz S
sent me crinkled envelopes and then refused to do anything about it
Reviewed On 4/29/2021 by Marc G
0 star - An absolute nightmare. They printed the wrong color and blamed me for it. They are not taking responsibility over their mistake and offered me a stellar 10% back to cover for their mistake. Stay away from them, this is a low-level comp...
any that doesn't care about quality and service.
Reviewed On 1/16/2020 by Crista N
I loved the quality of papers and options for envelopes. I had mine in a dark blue Cascade style envelope plus a smaller one for the registry information. It arrived in time and we'll packaged!
Reviewed On 2/15/2019 by Carlie A
I ordered a slate blue metallic envelope from envelopes.com and received a black metallic envelope, since they printed the addresses on them they would not accept a return and tried to tell me it was the correct color even though I sent them a ...
photo that was a very different color from what was posted on their website. They told me this was my fault b/c I should have ordered a sample. DO NOT USE THIS VENDOR.
Reviewed On 5/16/2018 by Dustin B
Unfortunately this business has a horrible return policy and when you attempt to politely speak about it with the CS reps they hang up on you. I was completely shocked by this response. I tried telling the rep that the return policy seemed a li...
ttle harsh especially if they would like to establish a long term recurring client. The rep said have a nice day and hung up.. Now when I call, no one will pickup and I don't have an option to leave a voicemail. Good thing I paid with a credit card and can just dispute the charges!
Reviewed On 10/12/2017 by Perd H
Reviewed On 6/13/2017 by Sylvia K
I had to change my order right after I placed it; Theresa and Michelle were very helpful and friendly.
Reviewed On 3/17/2017 by Denise E
Horrible company. I ordered 70 personalized envelopes and paid extra to get 2 - 3-day shipping. The order was estimated to be delivered 7 days later. It has been 19 days, and I still have not received the order. I called, and they said it j...
ust takes time, and that the estimated time of receipt is just an "estimate." They said the order had been shipped out the day I called, and that it would arrive in 4 days. That was 8 days ago. Really fraudulent. I have missed a deadline on sending the material I needed to send in those envelopes. They did not offer a reduction of the cost, nor did they offer to do what they could to further expedite the shipping. I had already paid for expedited shipping, but the shipping time has already been much longer than if I had not even done that. Terrible company; I will never use them again.
Reviewed On 10/11/2014 by Mariana O
I made my own wedding invitations, so I needed a specific color and size. I ordered 100 Navy Square 5x5 envelopes. It was 19.90 plus I paid for Express Shipping (9.27) for a total of 31.76.
DIY your own invitations!! It's more fun and you s...
ave at least $500!!
Reviewed On 7/23/2014 by Ashley B
I bought 200 invitation sized gray envelopes and 200 smaller envelopes for the save the dates. The quality of the envelopes is superb! Very thick and has an easy peel sticker for quick assembly lines!! These envelopes can make your wedding invi...
tations look classy when your guests receive them in the mail!
Reviewed On 10/15/2013 by Jaime B
I made our invitations. This website had EVERY size option and envelope design available. I was able to pick a beautiful shimmer turquoise envelope and purple RSVP envelope and they all arrived in less time expected. The color and description...