Lighting, Decorations + Accents, Sound Equipment, Music, Chiavari Chairs, Folding Chairs, Chairs, Dance Floor, Dinnerware, Draping, Audio/Visual Equipment, Generators, Flatware, Glassware, Linens, Lounge Furniture, On-Site Delivery + Setup, Stages, Cocktail Tables, Dining Tables, Tables, Tear Down, Tents, Rentals + Equipment
Everything was fine up until a few days before my wedding. I contacted Event Essentials and specifically told them who my day-of coordinator was and that they should either coordinate with her, myself, or my mother in law for anything in connection with our contract. After this correspondence, they contacted someone who I specifically had said did not have any authority to act or make decisions on my behalf and changed my delivery date without my knowledge! I only found out days before the rentals were to be delivered. When they did deliver the items, the power was out and they could not set up. The power being out was obviously not their fault, but they told me they would be there the next morning to set up. However, they never came and we had to do it ourselves. It took hours - and I had paid for them to do the set up for us. They did refund the money, but it was extremely stressful and time consuming the day before my wedding when I had a million other things to do. While setting up, I discovered the wrong plates were delivered. When I told them, they delivered the correct plates, but they charged me an additional delivery fee. I told them that it was their mistake and I shouldn't have to pay the fee. They told me that I just "forgot" what I ordered. I know exactly what I ordered for plates for my wedding, I have the pictures from when I went to their warehouse and picked them out! I never even touched or considered the plates they sent and was not refunded for the delivery fee because they had already taken final payment before my wedding and refused to refund it. Furthermore, when their crew came to pick up the items I rented, they took some table runners that belonged to me. They emailed saying I could pick them up, however, with my and my husband's work schedules we do not have any time in the foreseeable future to pick them up. Because it was their mistake, I emailed requesting that they be sent to my apartment. They responded saying I had to pay for the shipping, otherwise they would not send them... even though it was an error on their part. Overall, I would say this was a frustrating and stressful experience at best and I now wish I would have gone with another company.
We contacted Event Essentials to deliver, set-up,and take down,and pick-up tables and chairs for a wedding in Tomahawk. Their delivery fee was $2250, with a pick-up fee also being $2250. On top of that they wanted to charge $780 "sales" fee! I called them with a list of what I wanted to rent, they were providing no services except deliver, set-up, take-down and pick-up. Their fees were more than the rental cost! Yes they're willing to deliver to Tomahawk for a very steep price!
We used event essentials for our decorating needs. I felt like they were easy to work with and the staff that came out to set up decorations were professional and timely. One thing that I wish I would have checked prior is if they set up chairs. We didn't realize that they didn't set up chairs and it added another 45 mins to our set up time. Lesson learn, don't be afraid to ask questions.
We were not happy with any aspect of doing business with Event Essentials. Once we ordered and paid a deposit for an amplification system and other decorative items for a wedding, we explored adding chairs for an outdoor wedding as well. That revealed a series of hidden fees such as extra costs for delivering at a specific time versus a 6 hour window. There would have also been extra charges for late pick up after hours which was not revealed initially either. The cost to cancel any items you've reserved is dicey and comes at a high cost (your deposit PLUS the entire amount of items that would have been rented). We weren't sure we'd need the chairs dependent on weather and there was no option to cancel without penalty. We ended up renting the sound system only and ended up picking it up and dropping it off personally. The sound system worked, but it was beat up, buttons were broken, and a speaker stand needed to be altered to make it work. In the end we had music at our event, but the entire experience was frustrating.
The staff at Event Essentials was great. We rented two large tents that arrived on time and were exactly what we needed. They were a stress free vendor that was very reasonably priced. Would recommend for tent rental!
We rented mercury glass votives and patio lights from Event Essentials for our wedding. They were exactly what we needed to put the finishing touches on our tables and tent. We ended up needing two more strands of patio lights last minute and Event Essentials was happy to provide us with extras and didn't make us pay the additional fee until we returned our items the day after, which took off some added stress before the wedding. Thank you for everything, it was a pleasure working with you!
Great place to go for rental itemsReviewed on 11/19/2014 Meagan D
We used Event Essentials for our ceremony chairs. They were very easy to work with and answered all of our questions. They were reasonably priced and set everything up just the way we wanted. We only used them for chairs but they have a wide selection of rental items which is nice because it seems like a one stop shop for rental needs. I would recommend checking them out if you are looking for a place to rent items for any party you are planning.
Great Products - Poor ServiceReviewed on 10/03/2014 Tori F
We used event essentials for our chair covers and linens on our head table. The linens brought the room together and made for a very elegant look. They were a bit pricy, but there aren’t a lot of competitors in Madison area; they were the only ones with spandex chair covers, which we needed for the chairs our venue had. We were also very displeased with their customer service. We were incorrectly billed for things twice and both times it was a headache to sort out. We would try to call and just take care of it over the phone but our phone calls were rarely returned, instead they would respond via email which meant a lot of back and forth, which during the week of your wedding you don’t have a ton of time for.
Linen Bliss!Reviewed on 9/03/2014
My table linens were great. I went to Event Essentials during their linen launch event and got an unbeatable price! I loved my cocktail hour space and dinner space - Event Essentials has everything you could every need to make your wedding a dream!
Not a great experienceReviewed on 5/06/2014 Tyler S
We were not thrilled with our experience with Event Essentials. We had our wedding over this past weekend at a hotel in downtown Madison. For starters, we had a very difficult time communicating with the people at EE. We started out with Katie, who initially over the phone was very easy to work with, but became increasingly more difficult to get a hold of via email. Finally we had waited more than a week without hearing anything back, so we asked our wedding coordinator to double check what was going on and it turns out Katie had left for 4 weeks without saying anything to us, and without notifying someone else at EE that we still had an open inquiry. From there, another rep picked up the inquiry and we dealt with her for the rest of the time leading up to our wedding. She was better, though we still felt that the service was far below our expectations. Other than poor communication, another issue we faced was 0% confidence that they would show up and provide the contracted services. We were worried the entire time that they would not show or we would have some issue. To be fair, they did show up and take care of things, but we were not confident right up to the last day. Of all of the vendors we dealt with for our wedding, Event Essentials was the one we had the most trouble with.
Tent RentalReviewed on 7/24/2013 Angela L
We rented our tent we used for an outdoor wedding ceremony at the Allen Centennial Gardens from Event Essentials. The price was fair and the representatives we worked with were very helpful at providing suggestions for other items were may need to rent based on our circumstances and ceremony location. And they didn’t pressure me into adding their suggested rentals. For example, when I decided to forgo renting sound equipment there was no debate, they simply took it off the contract and moved on. Event Essentials even went to bat for me when we ran into an issue with the ceremony site coordinator regarding placement/size of the tent. Overall I had a very positive experience with Event Essentials and would definitely recommend them to other brides looking to rent a tent/chairs.
the finishing touchReviewed on 6/23/2013 Chelsea W
We decided to get some extra table linens for our wedding (some colored napkins and runners) as well as some plates and glasses from Event Essentials and I'm so glad we did. It was the perfect finishing touch for our wedding and exactly what we wanted.
DisappointedReviewed on 7/27/2012 Laura N
It’s unfortunate that A to Z Event Essentials is practically the only rental vendor in the area – I was extremely disappointed with them. They are overpriced and have a lot of hidden fees. Everything was going smoothly right until I was in the process of submitting my credit card payment over the phone. Despite double (and triple) checking every single fee and confirming the total cost with their sales representatives several times, the amount given to me right before I made our deposit was several hundred dollars more than I was previously quoted. I asked for a cost breakdown and our salesperson included additional fees that had never been previously mentioned and increased our other fees as well. They have a great selection but I was immediately turned off by their high prices and unprofessionalism. I ended up going with Karl’s Event Services near Milwaukee – despite being close to 2 hours away (so they had slightly higher delivery costs) we ended up saving several hundred dollars by working with them instead.
Beautiful stuff!Reviewed on 7/15/2012 Amy S
I loved all their products! I also like that they have tons of ideas/books for you to look at. I thought they were pretty expensive though. I only rented 7 table cloths, mirrors for the tables, a few flower vases, and a few candy jars and spent $450! I probably could have purchased that stuff for cheaper, but then what the heck do you do with once the wedding is done? I didn't want that hassle. Their stuff is great, just pricey.
they effed some stuff upReviewed on 10/08/2011 Amy M
they ordered the wrong color table runners after I had gone in and talked to their manager who insisted that they could get this specific color. two days before the wedding they say they can't get the color I asked for, so I had to improvise and punch out a million circles of table confetti instead. they threw in some extras into the order to compensate but i was still angry. the confetti was a big hit with the guests so maybe it was meant to be.
perfectReviewed on 9/20/2011 Megan T
We had a last minute decision to use a lattice decoration for our ceremony, and we were lucky- there was only 1 lattice left to be reserved! The whole process for the one item was simple and stress free for our big day
A to Z Event EssentialsReviewed on 7/14/2011 Samantha J
They offer a lot to rent and the pricing is reasonable.
Great rental company for all your needsReviewed on 6/16/2011 Sara T
A to Z was extremely helpful and followed up on our order. Everything was delivered and picked up in a timely manner. They didn't quite have my colors, so I didn't use them for linens, but they have a beautiful selection.
They have it all!Reviewed on 11/06/2010 Jackie M
We had to rent table clothes and they worked perfect.
good serviceReviewed on 10/14/2010 Sarah J
They arrived on time and the order was complete and correct. Easy to work with.
easy to work withReviewed on 10/08/2010 James S
We rented white chairs and dinnerware and were very happy with their quality and communication.
Lots of optionsReviewed on 5/27/2010 LAUREL E
My husband and I worked with Farrah at A to Z she was very pleasant and helped us coordinate pieces of our dining ensemble for my wedding