I’ve put a lot of time and thought into this review. To start, I will note that two vendors I worked with advised of their concerns regarding Fennelli Designs lack of professionalism and responsiveness prior to me booking them. Nevertheless, I ...used them as they were recommended by my venue and convenient. In regard to reaching out for payment, they are great, and prompt. In regard to responding to concerns and delivering on the day of your event, they fall short.
The two services I paid for were uplighting and pinspotting. Uplighting was done correctly. However, the pinspotting was done so poorly, that I would have preferred to not have it on at all, as opposed to having it light up one flower on one corner of several centerpieces. It looked messy and it was disappointing. You can view attached photos on Yelp. For about $50 a table, coming in at $750, I would have expected this to be done to standard.
Now, the venue advised no tables were moved nor were centerpieces, thus the responsibility falls on Fennelli Design. I reached out to them the day after just simply stating I was disappointed in hopes of getting an “I’m sorry.” All I received was, “I will forward your emails to Mr. Fennelli.” A week later, I reached out again; I got “Mr. Fennelli is working with the venue to determine what happened.” Come to find from the venue that no contact was made. From this day forward I was ignored by Fennelli Designs and I have documented accounts of reaching out more than 5 times. None of these times was contact hostile on my end, just simply inquisitive as to why I have not heard back. To prove I was being ignored I reached out from another email address requesting information on their services. The secretary so promptly and eagerly responded.
Mr. Fennelli seems to provide poor communication, in my case showcased subpar work, and has appeared to take zero accountability for services he does not perform. I caution you when looking to book him as I am human, and am well aware mistakes happen, but this company has appeared to have zero regard for your feelings, in my case complete disrespect of providing contracted services , and seems on to the next money maker. While businesses are about making money, good ones should care about their customer satisfaction.
Oveall, I'm disappointed with my choice.