Our experience was clearly very different from previous reviews. Perhaps the sudden growth of Hensville has put the coordinator, Angie, in over her head. Initially, Angie was a dream, but then we paid our deposit. From that point, Angie became ...absent-minded and often physically absent. It became nearly impossible to get her to reply to email (her preferred method of communication), to the point we were forced to write multiple emails and leave phone messages before getting a response. The problem with her eventual responses was that she would only answer one of the several questions, leading to additional emails and waiting for the rest of the questions to be answered. This may have been a tactic on her part to avoid having her false promises on paper. I'd advise that you get anything she tells you can be done, written because she will go back on what she says often. Pay attention to her written and spoken word too, she likes to wordsmith conversations to benefit her stance/objectives. Angie canceled our first tasting, but still arranged for us to meet to go through the space and then failed to show up. Citing she never said she would be there, just we could be. This trip we found that the space we selected for our ceremony was nothing like we had seen or Angie had promised. We loved the exposed brick and beams that fit our industrial chic design ideas. This was replaced with carpet and drywall. That's fine, but Angie failed to communicate these changes for months after knowing the space design had changed. It only got worse as we got closer to our wedding day. The mother of the bride was so irritated by Angie, she went to Hensville offices and waited for her to arrive so she could actually have questions answered. Our rehearsal was a nightmare. Angie left after 10 minutes, leaving us to coordinate the ceremony ourselves with a first time officiant. The day before and of our wedding, Angie continued her rude, confrontational demeanor. Because she failed to provide a correct itinerary up until we sent the fifth revision two days before our wedding, we did not have a proper invoice for final payment. Angie felt the appropriate time to get this was when our timeline, on the invoice, showed we were having our first look. Even though I called her upon arrival, hours prior to this important moment, and she knew I was handling final payment. She hovered over us while we were having photographs taken until she was given a credit card. Her professionalism is non-existent. She nearly ruined one of the most important days a couple can share.