Beautiful store, excellent customer service!Reviewed on 7/20/2014 Jessica G
I went to Francis-Orr for my wedding invitations and Save the Dates. We walked in on a Saturday morning and Casie delightfully helped us. I really had no idea what style of invitation I was looking for, but she was more than happy to pull book after book of samples. I eventually found one that I loved! They were a gorgeous letterpress from Elum. Unfortunately, the font color I originally picked out was difficult to read after they arrived. At first I panicked thinking no one would be able to read my invitations, but Casie and the management at Francis-Orr helped me fix my color error and even discounted my new order without me asking. The font color being hard to read was not their fault at all, but they still did what they could to help me. That is what I call excellent customer service! They definitely are on the pricey side, but the products they carry are beautiful. If you're looking for custom invitations then you need to go to Francis-Orr!