BEWARE!!! If I could give this company zero stars, I would.
And I am not one to rip small businesses online (if you look at any of my hundreds of reviews on Yelp, most of them are 4-5 stars or at least somewhat complimentary). However, I rea...lly feel this story must be told as a warning to others. Frou Frou did everything in their power to ruin my friend's wedding day. For starters, my friend booked this florist over a year in advance. Over a YEAR. Wrap your head around that.
Fast forward to the wedding day--- The flowers were supposed to be in the church, decorated and ready to go around 10am. We go in the chapel to take wedding photos at approximately 2pm, and the only flowers found were the bridesmaid bouquets. Confused, we (the bridesmaids and the bride's mother) called Frou Frou while trying to calm down a visibly upset bride. Where was the bridal bouquet? Where were the decorative flowers and swag for the church? Whoops, I guess Frou Frou forgot.
They sent only one assistant up to the church about 30 minutes later with a bridal bouquet that had none of the flowers the bride even asked for. The flowers they bought for the check-in table were THE WRONG COLOR. And the wreaths they brought for the church doors were not only the wrong color, but also dead. Yep, dead. (Photos attached on Yelp... Take a look for a good laugh!). These wreaths were so horrible, in fact, that the church wedding director took them down because "she had never seen any wreaths that looked that bad in her entire life". And she has directed weddings for a very long time. The green styrofoam was showing, it looked like a 6 year old made them and the wilted flowers were a total disgrace.
Don't get even me started on the sanctuary flowers, because THERE WERE NONE. That's right, Frou Frou did not bring the sanctuary flowers/decor/swag to the wedding!!! The assistant mumbled that they "just didn't get their shipments in for the day", and then she disappeared for good. So, we were left to start the wedding with no wreaths on the church doors, no sanctuary flowers/decor, a bouquet the bride did not ask for and a color scheme that was not even ordered.
Frou Frou... This type of mistake is business suicide. You took something away from my friend that should have been one of the happiest and most carefree, memorable, amazing days of her life. You made an epic fail on someone's WEDDING DAY, for goodness sake! Maybe a refund on the thousands of dollars her family spent for your complete lack of services would be a start, but no amount of money will EVER right this wrong. You should be ashamed of yourselves.